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User.com vs EngageBay Comparison
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Good recommendations?
Overview
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source...
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
14.99
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Izabela H.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
Pros
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Cuong T.
Cons
Bad customer support, administration and misleading information.
Volkan O.
They have bad customer support and administration.
Volkan O.
The only real downside to User is the alerts on the chat.
Cons
Some missing features such as missing Google Meet, and location in calendar event.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
Landing page templates are very limited at the moment.
Paul T.
Key features
- Total features190
- 2-Way Messaging
- @mentions
- AB Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Auto Update
- Auto-Responders
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Availability Management
- Batch Processing
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Blended Call Center
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Canned Responses
- Cataloging/Categorization
- Channel Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Synchronization
- Deal Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For AEC Industry
- For Developers
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Group Scheduling
- Help Desk Management
- IT Asset Management
- Image Library
- Import Tasks
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Keyword Filtering
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Database Integration
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- MMS
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Optimized Emails
- Mobile Retargeting
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Site Management
- Multiple User Accounts
- Multivariate Testing
- Notification Scheduling
- Offline Form
- Onboarding
- Online Booking
- Online Forms
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Post Scheduling
- Power Dialer
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Progressive Dialer
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Real-time Updates
- Referral Tracking
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Response Management
- Responsive
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Signature Creation
- Signature Management
- Signature Templates
- Site Search Tracking
- Social Marketing
- Social Media Integration
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Subscription Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Template Management
- Territory Management
- Text Editing
- Third Party Integrations
- Time Zone Tracking
- Time on Site Tracking
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Interaction Tracking
- Visitor Tracking
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Win/Loss Analysis
- Workflow Configuration
- Workflow Management
- Total features231
- 2-Way Messaging
- @mentions
- AB Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Auto Update
- Auto-Responders
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Availability Management
- Batch Processing
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Blended Call Center
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Canned Responses
- Cataloging/Categorization
- Channel Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Synchronization
- Deal Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For AEC Industry
- For Developers
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Group Scheduling
- Help Desk Management
- IT Asset Management
- Image Library
- Import Tasks
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Keyword Filtering
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Database Integration
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- MMS
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Optimized Emails
- Mobile Retargeting
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Site Management
- Multiple User Accounts
- Multivariate Testing
- Notification Scheduling
- Offline Form
- Onboarding
- Online Booking
- Online Forms
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Post Scheduling
- Power Dialer
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Progressive Dialer
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Real-time Updates
- Referral Tracking
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Response Management
- Responsive
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Signature Creation
- Signature Management
- Signature Templates
- Site Search Tracking
- Social Marketing
- Social Media Integration
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Subscription Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Template Management
- Territory Management
- Text Editing
- Third Party Integrations
- Time Zone Tracking
- Time on Site Tracking
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Interaction Tracking
- Visitor Tracking
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Win/Loss Analysis
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations59
- ActiveCampaign
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations36
- ActiveCampaign
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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