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User.com vs HubSpot Service Hub Comparison
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Overview
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source...
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
50
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Izabela H.
Pros
Cons
Volkan O.
Volkan O.
Cons
Key features
- Total features190
- 2-Way Messaging
- @mentions
- AB Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Archiving & Retention
- Audience Targeting
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Blended Call Center
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Cataloging/Categorization
- Categorization/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Database
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Developers
- Forms Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- Image Library
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Database Integration
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- MMS
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Optimized Emails
- Mobile Retargeting
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- NPS of Customers
- Notification Scheduling
- Offline Form
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Progress Tracking
- Prospecting Tools
- Queue Management
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Marketing
- Sales Analytics
- Sales Automation
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Signature Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Management
- Template Management
- Text Editing
- Third Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Workflow Configuration
- Workflow Management
- Total features90
- 2-Way Messaging
- @mentions
- AB Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Archiving & Retention
- Audience Targeting
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Blended Call Center
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Cataloging/Categorization
- Categorization/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Database
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Developers
- Forms Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- Image Library
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Database Integration
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- MMS
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Optimized Emails
- Mobile Retargeting
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- NPS of Customers
- Notification Scheduling
- Offline Form
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Progress Tracking
- Prospecting Tools
- Queue Management
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Marketing
- Sales Analytics
- Sales Automation
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Signature Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Management
- Template Management
- Text Editing
- Third Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations59
- ActiveCampaign
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations154
- ActiveCampaign
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
User reviews that mention these apps
Rafal O.
Consumer Services, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
We're using UserEngage with a small team of two. While you might sometimes need to lurk around to find a specific feature, everything's there. It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.
Customer service, customization, robustness without sacrificing light weight.
Certain features/functions are less visible/hard to find.
Thanks Rafal! We'll do our best to make the functions more visible.
Verified reviewer
Accounting, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.
User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.
There could be more nice-looking templates to build emails and pop-ups.
Monika S.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.
Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place
i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.
Thank you for your feedback! Appreciated!
Michał W.
Information Technology and Services, 11-50 employees
Review source
Share this review:
It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.
simplicity, quick implementation, handy support team
sometimes it’s loading pretty slow
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