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Functionality
4.5
/5
35
Total features
190
28 categories
User.com features
Common features of CRM software
Functionality
4.5
/5
35
Price starts from
No pricing info
Total Features
190
Unique features
Employee Activity Monitoring
Call Monitoring
Communication Management
Real Time Data
Functionality
4.7
/5
10.9K
Price starts from
Free
Total Features
16
Features in Common
14
Unique features
Inbox Management
Prioritization
Functionality
4.4
/5
1.3K
Price starts from
Free
Total Features
10
Features in Common
8
Unique features
Inbox Management
Prioritization
Jakub N.
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used daily for 6-12 months
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I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
Anonymous Reviewer
Verified reviewer
Computer Software, 11-50 employees
Used daily for 6-12 months
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It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
Izabela H.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.
I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)
Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!
Anna O.
Verified reviewer
Internet, 1-10 employees
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User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately
Nothing to dislike at the moment, if something appears, I will get back to this review.
Amadeusz B.
Verified reviewer
Computer Software, 11-50 employees
Used daily for 1-2 years
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First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to
I really miss a section of the tool where i could gather product feedback from users
Sheikh S.
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
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The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.
Lack of some of the features like Magicmap, in App video call.
Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :)
Arnoldas R.
Verified reviewer
Used weekly for 1-2 years
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Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).
Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.
Evelyn R.
Education Management, 11-50 employees
Used daily for 1-2 years
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I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.
+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add
- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)
Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!
Monika S.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
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Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.
Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place
i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.
Thank you for your feedback! Appreciated!
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex.
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Anonymous Reviewer
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
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The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.
The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference.
Thanks for the kind words and positive feedback on our software.
Piotr M.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 6-12 months
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User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.
Everything seems working well, however we're awaiting for even more automation stuff.
Mariusz S.
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
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Non
It is very useful and helps us to provide business
Integration with mobile phone
Dina V.
Hospitality, 1-10 employees
Used weekly for less than 6 months
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I needed tool which would help me to communicate with my customers, plus create marketing campaigns. Basically I got a lot of cold emails, but never understand how it works. User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful!
Modern look , cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!
some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.
Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!
Volkan O.
Verified reviewer
Computer Software,
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I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries.
They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday,...
Rafal O.
Consumer Services, 11-50 employees
Used daily for less than 6 months
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We're using UserEngage with a small team of two. While you might sometimes need to lurk around to find a specific feature, everything's there. It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.
Customer service, customization, robustness without sacrificing light weight.
Certain features/functions are less visible/hard to find.
Thanks Rafal! We'll do our best to make the functions more visible.
Bartosz C.
Verified reviewer
Information Technology and Services, 10,001+ employees
Used daily for less than 6 months
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I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.
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Aleks B.
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Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.
Covers most needs for customer messaging
Some minor software bugs. Which is understandable, because the startup is new
Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.
Ruud S.
Computer Software, 11-50 employees
Used daily for less than 6 months
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Customer Interaction.
The trigger messages and the chatting tool features. Also, the layout of the chat option on the website looks cool!
The newsletter template tool doesn't work very convenient. Mailchimp is way better for that, so we design them there and export to HTML.
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
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Visual Sales Pipeline Analytics & User Segmentation Live Chat Calendar Integration Multiple languages supported
I look forward to seeing what additional functionality and integrations they add in the near future
Vanessa D.
Design, 11-50 employees
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So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job. I wish I could have discovered this tool sooner. :)
I'm continuously exploring the other features of User.com and I'm overall happy so far!
Bartosz G.
Verified reviewer
Computer Software, self-employed
Used weekly for less than 6 months
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Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.
- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps
exports and imports go slow, especially from Intercom
Michał W.
Verified reviewer
Information Technology and Services, 11-50 employees
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It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.
simplicity, quick implementation, handy support team
sometimes it’s loading pretty slow
Roxana M.
Marketing and Advertising, 11-50 employees
Used monthly for less than 6 months
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I am happy! They do an amazing job and they really have an impact on our overall performance as a Marketing Team..
Not only User is so easy-to-use, but the range of possibilities is unlimited with this tool. You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE.
My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way.