Most popular features of all Communications apps
25 reviewers had the following to say about User.com's features:
Pros
Also, I like the simple UI design of this tool.
Cons
Lack of some of the features like Magicmap, in App video call.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :)
Customer Interaction.
Pros
The trigger messages and the chatting tool features.
Cons
Mailchimp is way better for that, so we design them there and export to HTML.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content.
Cons
Nothing to dislike at the moment, if something appears, I will get back to this review.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.
Pros
- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps
Cons
exports and imports go slow, especially from Intercom
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Pros
Visual Sales Pipeline Analytics & User Segmentation Live Chat Calendar Integration Multiple languages supported
Cons
I look forward to seeing what additional functionality and integrations they add in the near future
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.
Pros
We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Cons
Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!
Pros
And really easy to set up, including setting up the filtering and A/B roadmaps.
Cons
The only real downside to User is the alerts on the chat.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the kind words and positive feedback on our software.
Pros
I like to use real-time chat and lead generation tools.
Cons
I used real-chat and wrote that "please delete my account" but I still have an account and they didn't delete my account yet.
Rating breakdown
Frequency of use: Occasionally
Likelihood to recommend
I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.
Pros
+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add
Cons
- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering User.com
Give it a try. I was surprised about how well it worked and what's more important, they offered a great price.
Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!
As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.
Pros
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations.
Cons
Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the feedback!
Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.
We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.
Pros
Customer service, customization, robustness without sacrificing light weight.
Cons
Certain features/functions are less visible/hard to find.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks Rafal! We'll do our best to make the functions more visible.
Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.
Pros
I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place
Cons
i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering User.com
Never would think that i will use such platforms, but it really works well and made my work much more easier
Thank you for your feedback! Appreciated!
I needed tool which would help me to communicate with my customers, plus create marketing campaigns.
Pros
they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful!
Cons
some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering User.com
You need to try UserEngage, they give many features, for less price.
Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!
Non
I am happy! They do an amazing job and they really have an impact on our overall performance as a Marketing Team..
Pros
You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE.
Cons
My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Pros
User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.
Cons
Everything seems working well, however we're awaiting for even more automation stuff.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Right now we use it for A/B testing, automatic live chat, pop-ups and forms.
What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails.
Pros
So thankful for this tool as it was a huge help in management thus saving a lot of time.
Cons
I'm continuously exploring the other features of User.com and I'm overall happy so far!
Rating breakdown
Time used: Free Trial
Frequency of use: Weekly
Likelihood to recommend
Pros
Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system.
Cons
Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
It wasn't easy to learn, but it was a profitable investment.
Pros
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again.
Cons
It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I was looking for a tool as intercom but that turn out the be way more expensive.
Pros
- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions
Cons
- i can not yet connect it with zapier or my crm (insightly) - Knowledge base good be extended with more detail info on features.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering User.com
- it is great for a good value ! the support is awesome and fast
Thank you very much for your review Gerald!
Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.
Pros
Covers most needs for customer messaging
Cons
Some minor software bugs. Which is understandable, because the startup is new
Rating breakdown
Likelihood to recommend
Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.
