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User.com Logo

User.com

4.7
(35)

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The engine of growth. An all in one solution for user data.

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(32)

User.com Features

Features Summary

Functionality

4.5

/5

35

Total features

190

28 categories

User.com features

2-Way Messaging
@mentions
AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation

Common features of CRM software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

35

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

190

Unique features

  • Employee Activity Monitoring

  • Call Monitoring

  • Communication Management

  • Real Time Data

Functionality

4.7

/5

10.9K

Price starts from

Free

learn more

Total Features

16

Features in Common

14

Unique features

  • Inbox Management

  • Prioritization

Functionality

4.4

/5

1.3K

Price starts from

Free

learn more

Total Features

10

Features in Common

8

Unique features

  • Inbox Management

  • Prioritization

Common User.com comparisons

User.com logo
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User.comvsInterakt
User.com logo
HubSpot Service Hub logo
User.comvsHubSpot Service Hub
User.com logo
Agile CRM logo
User.comvsAgile CRM
User.com logo
EngageBay logo
User.comvsEngageBay

Reviewers who mentioned features said:

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Jakub N.

Verified reviewer

Marketing and Advertising, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Magnificent support, and a good product

Reviewed 2 years ago

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Software with a lot of potential but significant number of errors

Reviewed 5 years ago
Pros

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Vendor response

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

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Izabela H.

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great all-in-one sales and marketing automation tool

Reviewed 2 years ago

We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons

Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Vendor response

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

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Anna O.

Verified reviewer

Internet, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A full-stack marketing automation tool

Reviewed 3 years ago
Pros

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately

Cons

Nothing to dislike at the moment, if something appears, I will get back to this review.

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Amadeusz B.

Verified reviewer

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A complex tool for live chat and automations on your website

Reviewed 6 months ago
Pros

First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to

Cons

I really miss a section of the tool where i could gather product feedback from users

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Sheikh S.

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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“All in one solution for Marketing Team”

Reviewed 2 years ago
Pros

The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.

Cons

Lack of some of the features like Magicmap, in App video call.

Vendor response

Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :)

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Arnoldas R.

Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Just do what intend to very well

Reviewed 5 years ago
Pros

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Cons

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

ER
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Evelyn R.

Education Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Conversion rate UP

Reviewed 6 years ago

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Pros

+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Cons

- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

Vendor response

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

MS
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Monika S.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Some fedback

Reviewed 6 years ago

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Pros

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Vendor response

Thank you for your feedback! Appreciated!

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy client

Reviewed 6 years ago

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex.

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intelligent Automation that is easy to use

Reviewed 4 years ago
Pros

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Cons

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference.

Vendor response

Thanks for the kind words and positive feedback on our software.

PM
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Piotr M.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Valuable software with many useful features

Reviewed 2 years ago
Pros

User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.

Cons

Everything seems working well, however we're awaiting for even more automation stuff.

MS
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Mariusz S.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Myshop

Reviewed 2 years ago

Non

Pros

It is very useful and helps us to provide business

Cons

Integration with mobile phone

DV
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Dina V.

Hospitality, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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UserEngage experience

Reviewed 6 years ago

I needed tool which would help me to communicate with my customers, plus create marketing campaigns. Basically I got a lot of cold emails, but never understand how it works. User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful!

Pros

Modern look , cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!

Cons

some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.

Vendor response

Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!

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Volkan O.

Verified reviewer

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bad customer support, administration and misleading information

Reviewed 5 years ago
Pros

I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries.

Cons

They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday,...

RO
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Rafal O.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Flexible and responsive

Reviewed 6 years ago

We're using UserEngage with a small team of two. While you might sometimes need to lurk around to find a specific feature, everything's there. It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.

Pros

Customer service, customization, robustness without sacrificing light weight.

Cons

Certain features/functions are less visible/hard to find.

Vendor response

Thanks Rafal! We'll do our best to make the functions more visible.

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Bartosz C.

Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great app

Reviewed 6 years ago

I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.

Pros

No pros were added to this review

Cons

No cons were added to this review

AB
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Aleks B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Customer Messaging Platform

Reviewed 6 years ago

Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.

Pros

Covers most needs for customer messaging

Cons

Some minor software bugs. Which is understandable, because the startup is new

Vendor response

Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.

RS
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Ruud S.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good chatting tool

Reviewed 5 years ago

Customer Interaction.

Pros

The trigger messages and the chatting tool features. Also, the layout of the chat option on the website looks cool!

Cons

The newsletter template tool doesn't work very convenient. Mailchimp is way better for that, so we design them there and export to HTML.

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and easy to deploy!

Reviewed 2 years ago
Pros

Visual Sales Pipeline Analytics & User Segmentation Live Chat Calendar Integration Multiple languages supported

Cons

I look forward to seeing what additional functionality and integrations they add in the near future

VD
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Vanessa D.

Design, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Your One Stop Marketing and Management Tool!

Reviewed 2 years ago
Pros

So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job. I wish I could have discovered this tool sooner. :)

Cons

I'm continuously exploring the other features of User.com and I'm overall happy so far!

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Bartosz G.

Verified reviewer

Computer Software, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy growth hacking

Reviewed 6 years ago

Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.

Pros

- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Cons

exports and imports go slow, especially from Intercom

MW
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Michał W.

Verified reviewer

Information Technology and Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Straightforward software

Reviewed 6 years ago

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.

Pros

simplicity, quick implementation, handy support team

Cons

sometimes it’s loading pretty slow

RM
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Roxana M.

Marketing and Advertising, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User is a all-in-one solution for every Marketing Team!

Reviewed 2 years ago

I am happy! They do an amazing job and they really have an impact on our overall performance as a Marketing Team..

Pros

Not only User is so easy-to-use, but the range of possibilities is unlimited with this tool. You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE.

Cons

My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way.