User.com Features

User.com

The engine of growth. An all in one solution for user data.

4.66/5 (32 reviews)

Competitor Feature Comparison

"What If" Scenarios
2-Way Messaging
360 Degree Feedback
@mentions
AB Testing
API
Access Controls/Permissions
Accounting Integration
Action Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Application Management
Appointment Management
Archiving & Retention
Assignment Management
Audience Targeting
Audit Trail
Authentication
Auto-Responders
Automated Responses
Automated Routing
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Availability Indicator
Behavior Analytics
Behavior Tracking
Behavioral Targeting
Blended Call Center
CAN SPAM Compliance
CRM
Calendar Sync
Calendar/Reminder System
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Scripting
Call Transfer
Caller ID
Campaign Analytics
Campaign Management
Campaign Personalization
Campaign Scheduling
Campaign Segmentation
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat Transcript
Chat/Messaging
Chatbot
Client Database
Client Portal
Code-free Development
Collaboration Tools
Communication Management
Complaint Management
Computer Telephony Integration
Conditional Logic
Configurable Workflow
Confirmation/Reminders
Contact Database
Contact Management
Content Management
Conversion Tracking
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Management
Email Marketing
Email Monitoring
Email Response Control
Email Templates
Email Tracking
Employee Activity Monitoring
Engagement Tracking
Event Tracking
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
For Developers
Forms Management
Full Text Search
Geotargeting
Help Desk Management
IT Asset Management
IVR / Voice Recognition
Image Library
Inbound Call Center
Incident Management
Interaction Tracking
Internal Chat Integration
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Database Integration
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
List Management
Live Chat
MMS
Macros/Templated Responses
Manual Dialer
Marketing Automation
Marketing Calendar
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Optimized Emails
Mobile Retargeting
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Multivariate Testing
Network Monitoring
Notification Scheduling
Offline Form
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Pre-Configured Bot
Predictive Analytics
Prioritization
Proactive Chat
Progress Tracking
Prospecting Tools
Purchasing & Receiving
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Referral Tracking
Reminders
Remote Support
Reporting & Statistics
Reporting/Analytics
Request Escalation
Response Management
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Marketing Managment
Sales Analytics
Sales Automation
Sales Pipeline Management
Sales Reports
Scheduled Messaging
Screen Sharing
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Signature Management
Social Marketing
Social Media Integration
Social Media Monitoring
Social Promotion
Softphone
Source Tracking
Spam Blocker
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Target Account Identification
Task Management
Template Management
Text Editing
Third Party Integrations
Time Zone Tracking
Transaction History
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
User Management
Video Support
Visitor Management
Visitor Tracking
Visual Analytics
Visual Notifications
WYSIWYG Editor
Web Forms
Web Notifications
Web-based Deployment
Website Integration
Website Visitor Tracking
Whitelisting/Blacklisting
Workflow Configuration
Workflow Management
eCommerce Management
Learn moreCompare App
"What If" Scenarios
2-Way Messaging
360 Degree Feedback
@mentions
AB Testing
API
Access Controls/Permissions
Accounting Integration
Action Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Application Management
Appointment Management
Archiving & Retention
Assignment Management
Audience Targeting
Audit Trail
Authentication
Auto-Responders
Automated Responses
Automated Routing
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Availability Indicator
Behavior Analytics
Behavior Tracking
Behavioral Targeting
Blended Call Center
CAN SPAM Compliance
CRM
Calendar Sync
Calendar/Reminder System
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Scripting
Call Transfer
Caller ID
Campaign Analytics
Campaign Management
Campaign Personalization
Campaign Scheduling
Campaign Segmentation
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat Transcript
Chat/Messaging
Chatbot
Client Database
Client Portal
Code-free Development
Collaboration Tools
Communication Management
Complaint Management
Computer Telephony Integration
Conditional Logic
Configurable Workflow
Confirmation/Reminders
Contact Database
Contact Management
Content Management
Conversion Tracking
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Management
Email Marketing
Email Monitoring
Email Response Control
Email Templates
Email Tracking
Employee Activity Monitoring
Engagement Tracking
Event Tracking
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
For Developers
Forms Management
Full Text Search
Geotargeting
Help Desk Management
IT Asset Management
IVR / Voice Recognition
Image Library
Inbound Call Center
Incident Management
Interaction Tracking
Internal Chat Integration
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Database Integration
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
List Management
Live Chat
MMS
Macros/Templated Responses
Manual Dialer
Marketing Automation
Marketing Calendar
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Optimized Emails
Mobile Retargeting
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Multivariate Testing
Network Monitoring
Notification Scheduling
Offline Form
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Pre-Configured Bot
Predictive Analytics
Prioritization
Proactive Chat
Progress Tracking
Prospecting Tools
Purchasing & Receiving
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Referral Tracking
Reminders
Remote Support
Reporting & Statistics
Reporting/Analytics
Request Escalation
Response Management
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Marketing Managment
Sales Analytics
Sales Automation
Sales Pipeline Management
Sales Reports
Scheduled Messaging
Screen Sharing
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Signature Management
Social Marketing
Social Media Integration
Social Media Monitoring
Social Promotion
Softphone
Source Tracking
Spam Blocker
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Target Account Identification
Task Management
Template Management
Text Editing
Third Party Integrations
Time Zone Tracking
Transaction History
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
User Management
Video Support
Visitor Management
Visitor Tracking
Visual Analytics
Visual Notifications
WYSIWYG Editor
Web Forms
Web Notifications
Web-based Deployment
Website Integration
Website Visitor Tracking
Whitelisting/Blacklisting
Workflow Configuration
Workflow Management
eCommerce Management
Visit WebsiteCompare App
"What If" Scenarios
2-Way Messaging
360 Degree Feedback
@mentions
AB Testing
API
Access Controls/Permissions
Accounting Integration
Action Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Application Management
Appointment Management
Archiving & Retention
Assignment Management
Audience Targeting
Audit Trail
Authentication
Auto-Responders
Automated Responses
Automated Routing
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Availability Indicator
Behavior Analytics
Behavior Tracking
Behavioral Targeting
Blended Call Center
CAN SPAM Compliance
CRM
Calendar Sync
Calendar/Reminder System
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Scripting
Call Transfer
Caller ID
Campaign Analytics
Campaign Management
Campaign Personalization
Campaign Scheduling
Campaign Segmentation
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat Transcript
Chat/Messaging
Chatbot
Client Database
Client Portal
Code-free Development
Collaboration Tools
Communication Management
Complaint Management
Computer Telephony Integration
Conditional Logic
Configurable Workflow
Confirmation/Reminders
Contact Database
Contact Management
Content Management
Conversion Tracking
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Management
Email Marketing
Email Monitoring
Email Response Control
Email Templates
Email Tracking
Employee Activity Monitoring
Engagement Tracking
Event Tracking
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
For Developers
Forms Management
Full Text Search
Geotargeting
Help Desk Management
IT Asset Management
IVR / Voice Recognition
Image Library
Inbound Call Center
Incident Management
Interaction Tracking
Internal Chat Integration
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Database Integration
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
List Management
Live Chat
MMS
Macros/Templated Responses
Manual Dialer
Marketing Automation
Marketing Calendar
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Optimized Emails
Mobile Retargeting
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Multivariate Testing
Network Monitoring
Notification Scheduling
Offline Form
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Pre-Configured Bot
Predictive Analytics
Prioritization
Proactive Chat
Progress Tracking
Prospecting Tools
Purchasing & Receiving
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Referral Tracking
Reminders
Remote Support
Reporting & Statistics
Reporting/Analytics
Request Escalation
Response Management
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Marketing Managment
Sales Analytics
Sales Automation
Sales Pipeline Management
Sales Reports
Scheduled Messaging
Screen Sharing
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Signature Management
Social Marketing
Social Media Integration
Social Media Monitoring
Social Promotion
Softphone
Source Tracking
Spam Blocker
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Target Account Identification
Task Management
Template Management
Text Editing
Third Party Integrations
Time Zone Tracking
Transaction History
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
User Management
Video Support
Visitor Management
Visitor Tracking
Visual Analytics
Visual Notifications
WYSIWYG Editor
Web Forms
Web Notifications
Web-based Deployment
Website Integration
Website Visitor Tracking
Whitelisting/Blacklisting
Workflow Configuration
Workflow Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


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Android App


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User.com Feature Reviews

25 reviewers had the following to say about User.com's features:

Sheikh S.

“All in one solution for Marketing Team”

2020-10-12

Pros

Also, I like the simple UI design of this tool.

Cons

Lack of some of the features like Magicmap, in App video call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from User.com


Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :)

Read more
Ruud S.

Good chatting tool

2017-09-01

Customer Interaction.

Pros

The trigger messages and the chatting tool features.

Cons

Mailchimp is way better for that, so we design them there and export to HTML.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna O.

A full-stack marketing automation tool

2020-07-20

Pros

I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content.

Cons

Nothing to dislike at the moment, if something appears, I will get back to this review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bartosz G.

Verified Reviewer

Easy growth hacking

2016-12-02

Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.

Pros

- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Cons

exports and imports go slow, especially from Intercom

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Easy to use and easy to deploy!

2020-08-23

Pros

Visual Sales Pipeline Analytics & User Segmentation Live Chat Calendar Integration Multiple languages supported

Cons

I look forward to seeing what additional functionality and integrations they add in the near future

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Izabela H.

Great all-in-one sales and marketing automation tool

2020-12-11

I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros

We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons

Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from User.com


Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Read more
Anonymous
(Computer Software company, 11-50 employees)

Intelligent Automation that is easy to use

2019-06-06

Pros

And really easy to set up, including setting up the filtering and A/B roadmaps.

Cons

The only real downside to User is the alerts on the chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from User.com


Thanks for the kind words and positive feedback on our software.

Read more
Volkan O.

Bad customer support, administration and misleading information

2018-04-01

Pros

I like to use real-time chat and lead generation tools.

Cons

I used real-chat and wrote that "please delete my account" but I still have an account and they didn't delete my account yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Evelyn R.

Conversion rate UP

2016-08-24

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Pros

+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Cons

- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering User.com

Give it a try. I was surprised about how well it worked and what's more important, they offered a great price.

Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Read more
Michał W.

Verified Reviewer

Straightforward software

2016-11-30

As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.

Pros

simplicity, quick implementation, handy support team

Cons

sometimes it’s loading pretty slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
COO, PM, front-end developer, graphic designer (Computer Software company, 11-50 employees)
Verified Reviewer

Software with a lot of potential but significant number of errors

2018-03-10

Pros

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations.

Cons

Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No

Response from User.com


Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Read more
Rafal O.

Flexible and responsive

2016-08-24

It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.

Pros

Customer service, customization, robustness without sacrificing light weight.

Cons

Certain features/functions are less visible/hard to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thanks Rafal! We'll do our best to make the functions more visible.

Read more
Monika S.

Some fedback

2016-08-24

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Pros

I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering User.com

Never would think that i will use such platforms, but it really works well and made my work much more easier

Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thank you for your feedback! Appreciated!

Read more
Dina V.

UserEngage experience

2016-09-08

I needed tool which would help me to communicate with my customers, plus create marketing campaigns.

Pros

they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful!

Cons

some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering User.com

You need to try UserEngage, they give many features, for less price.

Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!

Read more
Mariusz S.

Myshop

2021-06-28

Non

Pros

It is very useful and helps us to provide business

Cons

Integration with mobile phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Roxana M.

User is a all-in-one solution for every Marketing Team!

2020-08-24

I am happy! They do an amazing job and they really have an impact on our overall performance as a Marketing Team..

Pros

You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE.

Cons

My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Piotr M.

Valuable software with many useful features

2020-09-11

Pros

User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.

Cons

Everything seems working well, however we're awaiting for even more automation stuff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Front-end Developer (Information Technology and Services company, 51-200 employees)
Verified Reviewer

Happy client

2016-12-02

Right now we use it for A/B testing, automatic live chat, pop-ups and forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Bartosz C.

Verified Reviewer

Great app

2016-11-30

What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: GetApp
Helpful?   Yes   No
Read more
Vanessa D.

Your One Stop Marketing and Management Tool!

2020-12-28

Pros

So thankful for this tool as it was a huge help in management thus saving a lot of time.

Cons

I'm continuously exploring the other features of User.com and I'm overall happy so far!

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Arnoldas R.

Just do what intend to very well

2017-11-23

Pros

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system.

Cons

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Jakub N.

Magnificent support, and a good product

2021-03-11

It wasn't easy to learn, but it was a profitable investment.

Pros

But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again.

Cons

It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerald H.

All the features you need for a friendly price for a startup

2016-08-24

I was looking for a tool as intercom but that turn out the be way more expensive.

Pros

- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions

Cons

- i can not yet connect it with zapier or my crm (insightly) - Knowledge base good be extended with more detail info on features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering User.com

- it is great for a good value ! the support is awesome and fast

Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thank you very much for your review Gerald!

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Aleks B.

Awesome Customer Messaging Platform

2017-01-10

Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.

Pros

Covers most needs for customer messaging

Cons

Some minor software bugs. Which is understandable, because the startup is new

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.

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Hannah W.

Great software with excellent UI

2017-09-25

Pros

UserEngage has great UI and so I was able to get up and running right away with no problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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