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User.com

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The engine of growth. An all in one solution for user data.

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User.com Pricing

Pricing overview

Value for money rating

4.6

/5

36

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

What users say

I was surprised about how well it worked and what's more important, they offered a great price.
It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

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Reviewers who mentioned pricing said:

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Izabela H.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great all-in-one sales and marketing automation tool

Reviewed 3 years ago

We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons

Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Vendor response

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

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Eldar G.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Why Our Team Had to Say Goodbye to User.com

Reviewed a year ago
Pros

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Cons

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we...

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Arnoldas R.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Just do what intend to very well

Reviewed 6 years ago
Pros

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Cons

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

ER
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Evelyn R.

Education Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Conversion rate UP

Reviewed 8 years ago

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Pros

+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Cons

- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

Vendor response

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy client

Reviewed 7 years ago

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex.

Pros

No pros were added to this review

Cons

No cons were added to this review

GH
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Gerald H.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All the features you need for a friendly price for a startup

Reviewed 8 years ago

I was looking for a tool as intercom but that turn out the be way more expensive. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Pros

- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions

Cons

- i can not yet connect it with zapier or my crm (insightly) - Knowledge base good be extended with more detail info on features.

Vendor response

Thank you very much for your review Gerald!

AB
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Aleks B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Customer Messaging Platform

Reviewed 7 years ago

Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.

Pros

Covers most needs for customer messaging

Cons

Some minor software bugs. Which is understandable, because the startup is new

Vendor response

Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.

AR
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Verified reviewer

Internet, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It's good app!

Reviewed 4 years ago
Pros

- many features and settings - nice interface

Cons

- heavy navigation, too much clicking - not clear pricing at begining

C.
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Chris ..

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Value

Reviewed 8 years ago

The app works ok and customer support is helpful when bugs or issues come up. Might not be as well designed as intercom but that's not a problem when you figure it out

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

That's right, the software is a bit rough, but our policy is to give back with extended functions and support :)

RM
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Roxana M.

Marketing and Advertising, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User is a all-in-one solution for every Marketing Team!

Reviewed 4 years ago

I am happy! They do an amazing job and they really have an impact on our overall performance as a Marketing Team..

Pros

Not only User is so easy-to-use, but the range of possibilities is unlimited with this tool. You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE.

Cons

My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way.