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User.com

The engine of growth. An all in one solution for user data.

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User.com Reviews - Page 2

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36 reviews

Recommended

AB
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Aleks B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Customer Messaging Platform

Reviewed 7 years ago

Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.

Pros

Covers most needs for customer messaging

Cons

Some minor software bugs. Which is understandable, because the startup is new

Vendor response

Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.

RS
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Ruud S.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good chatting tool

Reviewed 7 years ago

Customer Interaction.

Pros

The trigger messages and the chatting tool features. Also, the layout of the chat option on the website looks cool!

Cons

The newsletter template tool doesn't work very convenient. Mailchimp is way better for that, so we design them there and export to HTML.

AR
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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and easy to deploy!

Reviewed 4 years ago
Pros

Visual Sales Pipeline Analytics & User Segmentation Live Chat Calendar Integration Multiple languages supported

Cons

I look forward to seeing what additional functionality and integrations they add in the near future

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Bartosz G.

Computer Software, self-employed

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy growth hacking

Reviewed 7 years ago

Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.

Pros

- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Cons

exports and imports go slow, especially from Intercom

AR
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Verified reviewer

Internet, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It's good app!

Reviewed 4 years ago
Pros

- many features and settings - nice interface

Cons

- heavy navigation, too much clicking - not clear pricing at begining

MW
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Michał W.

Information Technology and Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Straightforward software

Reviewed 7 years ago

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.

Pros

simplicity, quick implementation, handy support team

Cons

sometimes it’s loading pretty slow

C.
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Chris ..

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Value

Reviewed 8 years ago

The app works ok and customer support is helpful when bugs or issues come up. Might not be as well designed as intercom but that's not a problem when you figure it out

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

That's right, the software is a bit rough, but our policy is to give back with extended functions and support :)

VD
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Vanessa D.

Design, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Your One Stop Marketing and Management Tool!

Reviewed 3 years ago
Pros

So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job. I wish I could have discovered this tool sooner. :)

Cons

I'm continuously exploring the other features of User.com and I'm overall happy so far!

HW
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Hannah W.

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great software with excellent UI

Reviewed 7 years ago
Pros

I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically. UserEngage has great UI and so I was able to get up and running right away with no problems. If you're a business and looking to communicate with visitors and customers, you should give it a try.

Cons

No cons were added to this review

RM
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Roxana M.

Marketing and Advertising, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User is a all-in-one solution for every Marketing Team!

Reviewed 4 years ago

I am happy! They do an amazing job and they really have an impact on our overall performance as a Marketing Team..

Pros

Not only User is so easy-to-use, but the range of possibilities is unlimited with this tool. You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE.

Cons

My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way.

IT
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Iva T.

Marketing and Advertising, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great customer support

Reviewed 2 years ago

Everything is ok so far

Pros

Perfect customer support - prompt, precise, superkind!

Cons

Creating campaigns for automation is a little bit confusing when you start.