UserEngage Pricing, Features, Reviews & Comparison of Alternatives

UserEngage Reviews

UserEngage

Affordable marketing automation with 5 minutes setup

4.83/5 (12 reviews)
1,089     9,640

UserEngage is an all in one marketing solutions connecting functions of user tracking, marketing automation, mailing, live-chat and CRM. All in an interconnected platform.

Data
UserEngage gathers all information about your visitors: page views, events, social media profiles, location, language and a lot more

Automation
Using all the information gathered, you can create complex automatic communication flows that enable full personalization. The entire planning takes place in a simple Drag&Drop editor.
For example: "if the user speaks language Y, added product to basket, but did not finish the transaction, Send him a personalized message"

Communication channels
Once automated, UserEngage will approach your visitors wherever they are in timely and elegant way using live chat messages, emails, SMS, forms and pop-ups. You will have access to entire communication history of a given client from one dashboard.

5 Minutes setup
UserEngage provides plugins for 19 different platforms including:
Wordpress, Magento, Shopify, Joomla, Drupal
It's intuitive and based on drag&drop mechanism.
We provide a wide range of email and form templates making it easier to set off.
userengage.io

UserEngage Reviews (12)

Latest reviews

 Awesome Customer Messaging Platform 
Vendor responded

Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant ...

Read the full review
Reviewed 10th of January by Aleks Bor

 

 Happy client

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. ...

Read the full review
Reviewed 2nd of December, 2016 by Board Member, CTO 2015/2016

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UserEngage Screenshots (8)

UserEngage screenshot: Simple drag and drop functionality for adding elements when building a path, or automating actionsUserEngage screenshot: Database of all your users and information about them.UserEngage screenshot: Live chat dashboardUserEngage screenshot: Live chats help engage visitors through automated and personalized in-app messagesUserEngage screenshotUserEngage screenshot: Editing an emailUserEngage screenshot: Dynamic FormsUserEngage screenshot: UserEngage mobile app

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

UserEngage Pricing

Starting from: $29.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

UserEngage is offered in two monthly subscription plans: Base and Premium.

The difference between them is the access to the rest API and advanced reporting.

The exact price is calculated based on the number of contacts you have in your database and looks as follows:

1. <500 users, Basic Pan: $29, Premium Plan: $35
2. 500-750 users: Basic Pan: $39, Premium Plan: $47
3. 750-3000 users: Basic Pan: $59, Premium Plan: $71
4. 3000-4000 users: Basic Pan: $69, Premium Plan: $83
5. 4000-5000 users: Basic Pan: $89, Premium Plan: $107
6. 5000-8000 users: Basic Pan: $105, Premium Plan: $126
7. 8000-10250 users: Basic Pan: $119, Premium Plan: $143
8. 10250-15000 users: Basic Pan: $139, Premium Plan: $167
9. 15000-20000 users: Basic Pan: $189, Premium Plan: $227
10. 20000-31000 users: Basic Pan: $239, Premium Plan: $287
11. 31000-40000 users: Basic Pan: $289, Premium Plan: $35
12. 40000-45000 users: Basic Pan: $389, Premium Plan: $347
13. 45000-50000 users: Basic Pan: $499, Premium Plan: $599

Competitors Pricing

LiveChat

Starting from: $16.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

REVE Chat

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

ActiveCampaign

Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of UserEngage

  • User Tracking - collects page views, events, filled forms
  • Marketing automation - drag&drop automation of sales process
  • Live chat
  • Proactive live chat and in-app messages
  • Emailing with tracking, analytics and template creation
  • CRM integrated with marketing automation
  • Behaviour triggered communication
  • Rest API connection
  • Tracked cold emails
  • Dynamic HTML forms and Pop-ups

Benefits

All marketing tools for increasing conversion in one place make selling easier.

Automated, behaviour triggered communication lets you completely automate the entire sales process. For example: "If user speaks Spanish and comes from referrer X welcome him with a custom live chat message"

Software 2 times cheaper than the clostest competitor

Increased conversion by learning behaviour patterns of your users, detecting moments of hesitation and approaching them in a timely and elegant way.

Detecting the most engaged and promising prospects with user scoring

All in one solution delivering: live chat, marketing automation platform, helpdesk, mailing system. and user tracking

Constant communication with our mobile app for iOS and Android devices

Alternatives to UserEngage

Videos

Aleks Bor

Awesome Customer Messaging Platform

10/01/2017

Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.

Pros

Covers most needs for customer messaging

Cons

Some minor software bugs. Which is understandable, because the startup is new

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.

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Anonymous
Board Member, CTO 2015/2016 (Nonprofit Organization Management company, 51-200 employees)
Verified Reviewer

Happy client

02/12/2016

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Bartosz Gorlewicz

Verified Reviewer

Easy growth hacking

02/12/2016

Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.

Pros

- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Cons

exports and imports go slow, especially from Intercom

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: GetApp
Helpful?   Yes   No
Read more
Michał Wilkowiecki

Verified Reviewer

Straightforward software

30/11/2016

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.

Pros

simplicity, quick implementation, handy support team

Cons

sometimes it’s loading pretty slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Bartosz Chmielewski

Verified Reviewer

Great app

30/11/2016

I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: GetApp
Helpful?   Yes   No
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Chris .

Great Value

08/09/2016

The app works ok and customer support is helpful when bugs or issues come up. Might not be as well designed as intercom but that's not a problem when you figure it out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from UserEngage


That's right, the software is a bit rough, but our policy is to give back with extended functions and support :)

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Dina Vebova

UserEngage experience

08/09/2016

I needed tool which would help me to communicate with my customers, plus create marketing campaigns. Basically I got a lot of cold emails, but never understand how it works. User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful!

Pros

Modern look , cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!

Cons

some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering UserEngage

You need to try UserEngage, they give many features, for less price.

Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!

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Rafal O

Flexible and responsive

24/08/2016

We're using UserEngage with a small team of two. While you might sometimes need to lurk around to find a specific feature, everything's there. It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.

Pros

Customer service, customization, robustness without sacrificing light weight.

Cons

Certain features/functions are less visible/hard to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thanks Rafal! We'll do our best to make the functions more visible.

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Gerald Hemmers

All the features you need for a friendly price for a startup

24/08/2016

I was looking for a tool as intercom but that turn out the be way more expensive. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Pros

- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions

Cons

- i can not yet connect it with zapier or my crm (insightly) - Knowledge base good be extended with more detail info on features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering UserEngage

- it is great for a good value ! the support is awesome and fast

Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thank you very much for your review Gerald!

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Monika Szyma¿ska

Some fedback

24/08/2016

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Pros

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering UserEngage

Never would think that i will use such platforms, but it really works well and made my work much more easier

Source: Capterra
Helpful?   Yes   No

Response from UserEngage


Thank you for your feedback! Appreciated!

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