User Reviews

User

The engine of growth.

4.47/5 (17 reviews)

Evelyn Rob

Conversion rate UP

Used daily for 1-2 years
Reviewed 2016-08-24
Review Source: Capterra

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Read the full review


User

The engine of growth.

Monika Szyma¿ska

Some fedback

Used daily for less than 6 months
Reviewed 2016-08-24
Review Source: Capterra

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great. Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Read the full review


User

The engine of growth.

Anonymous

Happy client

Used daily for 1-2 years
Reviewed 2016-12-02
Review Source: GetApp

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex.

Read the full review


User

The engine of growth.

Arnoldas Rūškys

Just do what intend to very well

Used weekly for 1-2 years
Reviewed 2017-11-23
Review Source: Capterra

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Read the full review


User

The engine of growth.

Gerald Hemmers

All the features you need for a friendly price for a startup

Used daily for less than 6 months
Reviewed 2016-08-24
Review Source: Capterra

I was looking for a tool as intercom but that turn out the be way more expensive. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions

Read the full review


User

The engine of growth.

Dina Vebova

UserEngage experience

Used weekly for less than 6 months
Reviewed 2016-09-08
Review Source: Capterra

I needed tool which would help me to communicate with my customers, plus create marketing campaigns. Basically I got a lot of cold emails, but never understand how it works. User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful!Modern look , cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!

Read the full review


User

The engine of growth.

Anonymous

Software with a lot of potential but significant number of errors

Used daily for 6-12 months
Reviewed 2018-03-10
Review Source: GetApp

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Read the full review


User

The engine of growth.

Rafal O

Flexible and responsive

Used daily for less than 6 months
Reviewed 2016-08-24
Review Source: Capterra

We're using UserEngage with a small team of two. While you might sometimes need to lurk around to find a specific feature, everything's there. It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.Customer service, customization, robustness without sacrificing light weight.

Read the full review


User

The engine of growth.

Volkan Ozyilmaz

Bad customer support, administration and misleading information

Reviewed 2018-04-01
Review Source: Capterra

I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries.

Read the full review


User

The engine of growth.

Bartosz Chmielewski

Great app

Used daily for less than 6 months
Reviewed 2016-11-30
Review Source: GetApp

I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.

Read the full review


User

The engine of growth.

Aleks Bor

Awesome Customer Messaging Platform

Reviewed 2017-01-10
Review Source: Capterra

Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION. Covers most needs for customer messaging

Read the full review


User

The engine of growth.

Ruud Schippers

Good chatting tool

Used daily for less than 6 months
Reviewed 2017-09-01
Review Source: Capterra

Customer Interaction.The trigger messages and the chatting tool features. Also, the layout of the chat option on the website looks cool!

Read the full review


User

The engine of growth.

Bartosz Gorlewicz

Easy growth hacking

Used weekly for less than 6 months
Reviewed 2016-12-02
Review Source: GetApp

Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Read the full review


User

The engine of growth.

Michał Wilkowiecki

Straightforward software

Reviewed 2016-11-30
Review Source: GetApp

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.simplicity, quick implementation, handy support team

Read the full review


User

The engine of growth.

Chris .

Great Value

Reviewed 2016-09-08
Review Source: Capterra

The app works ok and customer support is helpful when bugs or issues come up. Might not be as well designed as intercom but that's not a problem when you figure it out

Read the full review


User

The engine of growth.

Hannah W.

Great software with excellent UI

Used weekly for less than 6 months
Reviewed 2017-09-25
Review Source: Capterra

I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically. UserEngage has great UI and so I was able to get up and running right away with no problems. If you're a business and looking to communicate with visitors and customers, you should give it a try.

Read the full review


User

The engine of growth.

Marta Dębska

Rating only

Reviewed 2016-11-14
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10


User

The engine of growth.