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VICIdial vs Adversus Comparison

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Overview

Category Leaders

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual...

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

192

43

11

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.8

(18)

5

4

3

2

1

15

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

As an open source tool that has a good community supporting it, it is a good tool to use, and be part of the team to suggest improvements, implement fixes and make it a more solid system.
What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine.
I love how easy it is to handle, the exceptional support provided by the vicidial team. They are like a big family they are always there for you.

Pros

You want the best for your business. Because this is only if you want the best.
Our employees have a work tool that they are really happy with and that has increased their efficiency.
The best piece of dialer software i've ever tried, I don't believe there is such a product on the market as good as this one, it's a must try.

Cons

No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed.
Any complains I have are just nitpicking. That being said ,the design looks very outdated and the reports are very hard to understand.
The system has practically no adequate and well-developed community. In case of any problems or issues, the decision may be delayed for a long time.

Cons

Some features are still missing, but are all being developed.
While this isn't an issue with Adversus, it's the only negative thing I could think of.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features149
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • Full Text Search
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Format Support
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • User Management
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features75
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • Full Text Search
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Format Support
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • User Management
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations26
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

VICIdial vs. Adversus

See how VICIdial and Adversus stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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