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VirtualPBX vs MaintainX Comparison

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Overview

Power your business communications using Voice, Video, and SMS by VirtualPBX***** VirtualPBX is a award-winning business...

Category Leaders

MaintainX is a mobile-first work order & procedure digitization software which helps factory frontline teams know exactly...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

14.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

19

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

184

53

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Set up is quick and easy; Call quality is excellent.

James R.

Pros

I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.

AO

Aaron O.

The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.

TR

Tom R.

Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.

MM

Michael M.

Cons

She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.

JS

Jeff S.

Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.

JO

Jason O.

I'm finding it difficult to identify something I don't like about the software.

Joshua M.

Cons

The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.

TC

Travis C.

It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.

CW

Christopher W.

Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.

BB

Blake B.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audio / Video Conferencing
  • Audit Management
  • Audit Trail
  • Auto-Dialer
  • Autofill
  • Automated Scheduling
  • Automatic Call Distribution
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Check-in/Check-out
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Employee Directory
  • Employee Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • Fax Management
  • File Sharing
  • File Storage
  • File Transfer
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Schools
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Historical Reporting
  • Historical Trend Analysis
  • Hotkeys
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • KPI Monitoring
  • Knowledge Base Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Map Creation
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Parties
  • No-Code
  • Offline Access
  • On-Demand Recording
  • Online Voice Transmission
  • Parts Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Process Change Tracking
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Project Time Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Ring Groups
  • Role-Based Permissions
  • Root Cause Analysis
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Service History
  • Softphone
  • Spatial Analysis
  • Status Tracking
  • Subcontractor Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Tire Management
  • To-Do List
  • Trend Analysis
  • Unified Communications
  • User Management
  • Vehicle Information
  • Vendor Management
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features144
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audio / Video Conferencing
  • Audit Management
  • Audit Trail
  • Auto-Dialer
  • Autofill
  • Automated Scheduling
  • Automatic Call Distribution
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Check-in/Check-out
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Employee Directory
  • Employee Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • Fax Management
  • File Sharing
  • File Storage
  • File Transfer
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Schools
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Historical Reporting
  • Historical Trend Analysis
  • Hotkeys
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • KPI Monitoring
  • Knowledge Base Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Map Creation
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Parties
  • No-Code
  • Offline Access
  • On-Demand Recording
  • Online Voice Transmission
  • Parts Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Process Change Tracking
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Project Time Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Ring Groups
  • Role-Based Permissions
  • Root Cause Analysis
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Service History
  • Softphone
  • Spatial Analysis
  • Status Tracking
  • Subcontractor Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Tire Management
  • To-Do List
  • Trend Analysis
  • Unified Communications
  • User Management
  • Vehicle Information
  • Vendor Management
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations12
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM