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VirtualPBX vs MiCloud Connect Comparison

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Overview

Power your business communications using Voice, Video, and SMS by VirtualPBX***** VirtualPBX is a award-winning business...

MiCloud Connect integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

14.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

19

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

124

84

30

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Set up is quick and easy; Call quality is excellent.

James R.

Pros

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

TV

Tiffany V.

I like the variety of features, the ease of use, and the ShoreTel community, which is incredibly supportive and dedicated.

BR

Brian R.

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.

Patty E.

Cons

She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.

JS

Jeff S.

Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.

JO

Jason O.

I'm finding it difficult to identify something I don't like about the software.

Joshua M.

Cons

For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.

JJ

Jennifer J.

The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months.

DC

Derrick C.

System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.

TD

Tara D.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features68
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customizable Caller ID
  • Email Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Predictive Dialer
  • Prioritization
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Total features46
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customizable Caller ID
  • Email Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Predictive Dialer
  • Prioritization
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations11
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations15
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM