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VirtualPBX vs Talkdesk Comparison

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Overview

Power your business communications using Voice, Video, and SMS by VirtualPBX***** VirtualPBX is a award-winning business...

Category Leaders

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

14.99

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

19

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

425

203

29

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Set up is quick and easy; Call quality is excellent.

Pros

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.

Cons

She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
I'm finding it difficult to identify something I don't like about the software.

Cons

It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features68
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Anti Spam
  • Applicant Tracking
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Charting
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Desktop Notifications
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PCI Compliance
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Softphone
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Widgets
  • Workflow Management
  • Total features96
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Anti Spam
  • Applicant Tracking
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Charting
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Desktop Notifications
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PCI Compliance
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Softphone
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Widgets
  • Workflow Management

Integrations

  • Total integrations11
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations57
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

VirtualPBX vs. Talkdesk

See how VirtualPBX and Talkdesk stack up against each other by comparing features, pricing, ratings, integrations, security & more.