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VirtualPBX vs WATS Comparison

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Overview

Power your business communications using Voice, Video, and SMS by VirtualPBX***** VirtualPBX is a award-winning business...

WATS is a Test Data Management solution that helps businesses in industries such as aerospace & defence, electronics, automotive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

14.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

19

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

5

4

3

2

1

5

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Set up is quick and easy; Call quality is excellent.

James R.

Pros

Great for SPC analysis and be proactive for production support. Give us key parameters (yield, top 10 failures...) to improve our test bench and test software.

Alexis R.

You will gain benefits of the skyWATS very fast.

Tero L.

Very easy to bring the statistics for the period that the user is interested in.

Xiwen T.

Cons

She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.

JS

Jeff S.

Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.

JO

Jason O.

I'm finding it difficult to identify something I don't like about the software.

Joshua M.

Cons

Missing functionality to be show part description instead of part numbers in reporting. Report limits in export mode.

Jonas N.

Inability to define (or add) custom queries or reports.

Chris R.

The dashboard view could have more options, now it is a bit limited.

Tero L.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Benchmarking
  • Bills of Material
  • Built-In Database
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customizable Caller ID
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Entry
  • Data Import/Export
  • Data Integration
  • Data Linking
  • Data Management
  • Data Migration
  • Data Security
  • Data Visualization
  • Employee Directory
  • Event Triggered Actions
  • Excel Loader
  • Fax Management
  • File Sharing
  • File Transfer
  • Hotkeys
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • MES
  • Maintenance Management
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • OPC Data Collection
  • On-Demand Recording
  • Online Voice Transmission
  • Order Management
  • Performance Metrics
  • Quality Control
  • Quality Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Data Collection
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Root Cause Analysis
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Softphone
  • Summary Reports
  • Supply Chain Management
  • Third Party Integrations
  • Trend Analysis
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features46
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Benchmarking
  • Bills of Material
  • Built-In Database
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customizable Caller ID
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Entry
  • Data Import/Export
  • Data Integration
  • Data Linking
  • Data Management
  • Data Migration
  • Data Security
  • Data Visualization
  • Employee Directory
  • Event Triggered Actions
  • Excel Loader
  • Fax Management
  • File Sharing
  • File Transfer
  • Hotkeys
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • MES
  • Maintenance Management
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • OPC Data Collection
  • On-Demand Recording
  • Online Voice Transmission
  • Order Management
  • Performance Metrics
  • Quality Control
  • Quality Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Data Collection
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Root Cause Analysis
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Softphone
  • Summary Reports
  • Supply Chain Management
  • Third Party Integrations
  • Trend Analysis
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations11
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM