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VirtualPBX vs WorkOtter Comparison

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Overview

Power your business communications using Voice, Video, and SMS by VirtualPBX***** VirtualPBX is a award-winning business...

Category Leaders

[9 User Min] "#1 PPM for PMOs - PERIOD" Gartner SoftwareAdvice 2020. WorkOtter is an Easy SaaS resource, project and portfolio...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

14.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

19

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

154

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Set up is quick and easy; Call quality is excellent.

James R.

Pros

It is a user-friendly software to work with. I would like to mention that the dashboards integrations are great and the way how you can monitor and track resources is great.

GB

Greivin B.

WorkOtter staff are very friendly and helpful. They are good communicators and easy to work with.

Zachary V.

I would highly recommend this to other project managers. The cost of the product is amazing for everything you get with this program.

AP

Alecia P.

Cons

She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.

JS

Jeff S.

Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.

JO

Jason O.

I'm finding it difficult to identify something I don't like about the software.

Joshua M.

Cons

I have not yet found anything so far that I dislike about the software.

AR

Anonymous Reviewer

I am from Brazil and they support English only. I already mailed them with this suggestion but no ETA yet.

WK

Whately K.

There is no way to track time inside of the application via timer.

DM

Deana M.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Bar Chart
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Cost-to-Completion Tracking
  • Customizable Caller ID
  • Customizable Templates
  • Dashboard
  • Drag & Drop
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For IT Project Management
  • For Nonprofits
  • Forecasting
  • Gantt/Timeline View
  • Hotkeys
  • Idea Management
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Percent-Complete Tracking
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Projections
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Request
  • Resource Scheduling
  • Ring Groups
  • Risk Management
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Skills Tracking
  • Softphone
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traditional Methodologies
  • Unified Communications
  • Utilization Reporting
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visualization
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features61
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Bar Chart
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Cost-to-Completion Tracking
  • Customizable Caller ID
  • Customizable Templates
  • Dashboard
  • Drag & Drop
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For IT Project Management
  • For Nonprofits
  • Forecasting
  • Gantt/Timeline View
  • Hotkeys
  • Idea Management
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Percent-Complete Tracking
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Projections
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Request
  • Resource Scheduling
  • Ring Groups
  • Risk Management
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Skills Tracking
  • Softphone
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traditional Methodologies
  • Unified Communications
  • Utilization Reporting
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visualization
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations12
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations12
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM