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Trusted VoIP for any office, anywhere.

(9)

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VirtualPBX Features

Features Summary

Functionality

4.6

/5

33

Total features

63

13 categories

VirtualPBX features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automatic Call Distribution

Common features of Collaboration software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Brainstorming

Price starts from

9

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

33

Price starts from

9

/user

Per month

Total Features

63

Unique features

  • Real-Time Analytics

  • Audio/Video Conferencing

  • Call Queues

  • Interaction Tracking

Functionality

4.5

/5

13.8K

Price starts from

14.99

/user

Per month

Total Features

109

Features in Common

18

Unique features

  • Video Streaming

  • Private Chat

  • Online Booking

  • AI Headshot Generator

Functionality

4.4

/5

11.5K

Price starts from

14

/user

Per month

Total Features

107

Features in Common

24

Unique features

  • Reminders

  • Projections

  • Activity/News Feed

  • Audio Capture

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Reviewers who mentioned features said:

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Christopher W.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A simple way to get a professional phone system for your business

Reviewed 5 years ago
Pros

We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

Cons

The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

CJ
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Crystal J.

Religious Institutions, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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VirtualPBX has made my job easier!

Reviewed 20 days ago

I have a very positive experience using VirtualPBS

Pros

Being able to access my voice messages from my email.

Cons

Recording the greetings was a bit confusing for me

JV
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Joshua V.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Service!

Reviewed 5 years ago

I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up!

Pros

Customer Service is top notch. Feature rich platform

Cons

nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out

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Daniel T.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Forced 300% Increase for 17 year customer - Only 30 day notice.

Reviewed 8 months ago

Their management won't directly work with you to resolve and issue that they have themselves brought on.

Pros

It was a stable platform until their upgrade over the last few years. We worked with them until they got most of their issues resolved.

Cons

What has become the major issue with VirtualPBX is the cost.We have been a customer of VirtualPBX for 17 years. We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly. Now they have come after their long standing customers with a FORCED switch over to a NEW...

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James R.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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VirtualPBX makes my job easier

Reviewed 5 years ago

I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials.

Pros

Set up is quick and easy; Call quality is excellent

Cons

Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.

CG
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Charlie G.

Real Estate, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Total Freedom

Reviewed 5 years ago

Very pleased. Don't have to think about the phone system and can concentrate on my business .

Pros

Don't need to hassle with configuration changes once the system is setup.

Cons

Settled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan.

Vendor response

Thanks for reviewing VirtualPBX. Your feedback is very important to us. We love hearing that our product allows you to focus on what matters most ¿ your business. In regards to call screening on Dash, you can enable Number Prepend Setup to attribute the call to company A or company B. If you have any further questions or feedback please contact support@virtualpbx.com.

JS
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JON S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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800 VIRTUAL PHONE SERVICE

Reviewed 5 years ago

EXTREMELY HAPPY WITH ALL SERVICES AVAILABLE INCLUDING CUSTOMER SERVICE THANKS!!!!

Pros

THE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED.

Cons

NOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT.

jj
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jamieal j.

Apparel & Fashion, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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VirtualPBX review

Reviewed 2 years ago
Pros

Software is great and could bring great success to call centers that are just developing love it

Cons

Nothing bad about this software it is excellent and has a lot to offer

CL
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Cory L.

Real Estate, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Manage your phone system with ease!

Reviewed 5 years ago
Pros

I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not.

Cons

NOTHING! So many features at your fingertips and really has made managing a call center rotation so easy!

AR
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Verified reviewer

Self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication made easy, FINALLY!

Reviewed 6 years ago
Pros

VirtualPBX made it easy for every member on my team to communicate effectively and without time being wasted on setting up calls and making sure each member was present.

Cons

I think the visual layout could have been more visually pleasing, from a creative standpoint, but other than that this is a great app.