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Sharpen vs PBXact Comparison

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Overview

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

FreePBX Hosting is a commercially developed and supported cloud-hosted version of FreePBX, which includes additional commercial...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

34.99

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

30

11

3

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics.

Anastasia P.

Ashlee Garwood, in particular, is always helpful with an attitude to provide the best customer service at all times. Outstanding representative, outstanding product, and outstanding company.

NP

Nico P.

I love the ease of inner office connections and the reminders Fathom provides. I have been using this for over a year and love it.

AR

Anonymous Reviewer

Pros

Not enoughreviews yet

Cons

Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly.

AR

Anonymous Reviewer

Fathom customer service continues to maintain that the problem is on my side in the network. We have done EVERYTHING their tech support has requested and we continue to have phone reset problems.

BH

Blake H.

Sometimes there is a really long lag between the time the call is placed and the time it actually connects to start ringing.

EB

Emily B.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features57
  • API
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Email Management
  • Event Triggered Actions
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Social Media Integration
  • Support Ticket Management
  • Third Party Integrations
  • Voice Customization
  • Voice Mail
  • Total features7
  • API
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Email Management
  • Event Triggered Actions
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Social Media Integration
  • Support Ticket Management
  • Third Party Integrations
  • Voice Customization
  • Voice Mail

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM