App comparison

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Sharpen

4.4
(48)

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Happy Agents. Happy Customers.

(7)

Sharpen Pricing

Pricing overview

Value for money rating

4.8

/5

48

Price starts from

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Free plan
Subscription
Free trial

Pricing details

Sharpen offers transparent pricing at every license level. Sharpen Empower, the contact center platform, comes at the total cost of $139 per user, per month.

What users say

I would recommend that you ask them to explain how the phone system works in detail before investing. I did, and it has been a great choice.
Fathom Voice as VoIP service is far more cost effective than having a regular phone.

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Reviewers who mentioned pricing said:

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Todd C.

Insurance, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Value and Support

Reviewed 8 years ago

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Pros

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Cons

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

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Brian L.

Internet, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One stop solution

Reviewed 8 years ago

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Pros

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Cons

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

BH
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Blake H.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good idea, not ready for prime time.

Reviewed 8 years ago

I like the idea of the cost vs POTS. I like the flexibility vs PBX systems. However, we have had this system for 14 months and we continue to have trouble with phones resetting causing us to lose our network connection for the associated PC. We have worked and worked and worked with customer service to resolve this problem. Fathom customer service continues to maintain that the problem is on my...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Anastasia P.

Information Technology and Services, 501-1,000 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cloud contact center platform

Reviewed 3 years ago

Sharpen can help to optimize customer service for the business.

Pros

This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics.

Cons

There is no free trial version and it has just two pricing plans, one is for full contact center and another one for unified communications app. Both plans are expensive.

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Benjamin M.

Medical Devices, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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FATHOM FAN

Reviewed 8 years ago

Fathom Voice as VoIP service is far more cost effective than having a regular phone. I found many service providers who offered low rates and excellent service plans, making it difficult to decide on the best one. After meeting with multiple companies I was introduced to Inside Sales Consultant Shelby Weeks. Shelby's overall product/service knowledge and straight forward approach, made me feel like I was speaking with an old friend, not a salesman. My then difficult decision was made easy. Our company now uses what I believe to the best VoIP company in the industry, Fathom Voice. Thank you again for all of your help.

Pros

Fathom Friday's!!!!!

Cons

No cons were added to this review