Page 2 | Sharpen Reviews - Pros & Cons, Ratings & more

Five9

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience. 

Sharpen

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Director of Product Management

This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics.

Losing the computer network connection is one thing, losing the telephone connection while on the phone with a customer is more annoying.

I love the ease of inner office connections and the reminders Fathom provides. I have been using this for over a year and love it.

Global Service Manager

Ashlee Garwood, in particular, is always helpful with an attitude to provide the best customer service at all times. Outstanding representative, outstanding product, and outstanding company.

Fathom Voice is an awesome company. Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them.

Owner

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value.

New Business Coordinator

I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.

Director of Projects + Partnerships

Being able to call colleagues using their extension numbers, wherever you are, is helpful. The voice quality I experienced making calls from Mexico City was impressive.

Not only are their products great, but their customer service is quick to respond and very helpful.

Fathom customer service continues to maintain that the problem is on my side in the network. We have done EVERYTHING their tech support has requested and we continue to have phone reset problems.

Corporate Office Admin.

This is a great system and its very user friendly. If you can read, you can use this software.

I would recommend that you ask them to explain how the phone system works in detail before investing. I did, and it has been a great choice.

Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone.

Sharpen can help to optimize customer service for the business.

Global Service Director

Fathom Voice as VoIP service is far more cost effective than having a regular phone.

Business Coordinator

Sometimes there is a really long lag between the time the call is placed and the time it actually connects to start ringing.

I like fathom because I love being able to access and listen to my voicemail without having to call a 800 number, and enter my password etc before I can get my message.  Fathom saves me a lot of valuable time and frustration and I love that. 

Accessibility

My Company currently uses Fathom Voice for our companies needs. The service with fathom has been wonderful compared to some other systems I have used in the past with other companies i have worked for. The phones usually have a great connection. 

Fathom voice has worked wonders compared to past providers 

I have used VoIP phone service since 2010. It cut my regular business phone bill by almost 2/3. Then I heard about Fathom which was an enterprising upstart company here in the Indianapolis area. (I wanted the chance to work with someone locally rather than a toll free helpline in Utah.)

So I made the switch to Fathom about 2 years ago. I've been very happy with both their phone service and their customer service. I'm not very technologically literate so I require a lot of help with navigating the website/dashboard. They've all been very patient with me and they've always solved my problems.

No complaints here; I recommend them to everybody!

Great phone service...great customer service!

My voicemails get emailed to me, so I can receive them even when I am not at my computer.

Love it!

It's nice to work with most of the time. When I check voicemail manually, sometimes the right buttons send me elsewhere in the system if I have already been through 10 messages. I  really like the concept of being able to use the company system on a personal phone or through the computer to de-clutter the workspace, though as the receptionist those aren't feasible options for me. I know that there is a lot more capability than I am aware of, but I am impressed with what I have learned so far.

Main user in our office as receptionist

"I'm enjoying connecting with folks in the States while I'm on the road in Mexico. Being able to call others in the office from here, using their extension number has been very helpful."

Quality

It seems we have had several issues with our phones since we started using Fathom.  For the most part they have FINALLY been resolved but we do still have issues with calls going through sometime and OFTEN get comments that the connection is terrible.  The fax option rarely works and now it seems they took the option to receive a confirmation email off the fax so now we have no idea if people are receiving our faxes at all.

We use the phone system.

Fathom Voice is an awesome company! Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them. Ashlee Garwood, in particular, is always helpful with an attitude to provide the best customer service at all times. Outstanding representative, outstanding product, and outstanding company. 

Best VOIP in the game. 

Fabulous product! Highly appreciated in my work place as we have a lot of employees on the road for long periods of time. 

One of my favorite features is that voicemails are accessible by email which makes it easy to share with other departments when needed. It's also very easy to understand how to use the different functions available to you. 

Highly Recommend!

Pros: Can see the caller's name and phone number 
Cons: navigating through is a little difficult; has to be used in tangent with another software (in our case Bria Stretto); a lot of wait time when I'm available to speak & if I do click on "pick up," it doesn't pick it up or it takes a really long time

System Needs More Work

I have used Fathom Voice for a few months now and I am also pleasantly surprised at how easy it is to use and how much the layout makes total sense to a new user. For someone who is not technologically savvy this is a great asset whenever I use it, which is almost daily. 

Easy to use :)

Pros:  Ease of access, the length of the voice mail is indicated, and avoiding dialing in to my desk phone.  Voice mail can be replayed with greater volume if the caller has a soft voice.

Cons:  No particular issues. 

Very convenient that my voice mail is sent to my email when I am out of the office or traveling.

It's been an incredible experience thus far.

Sharpen is an incredible contact center platform

I have nothing but pros. This is a great system and its very user friendly. If you can read, you can use this software. Customer support is always fast and friendly!

Great System, Dummy Proof!

I made the switch to Fathom and have never looked back.  The products are great and the service is quick.

Great Customer Service, Great Product

i haven't taken a lot of calls at this time. So far the system has worked well for me. 

Great so far!

Great system, easy to use, have not had a problem as of yet. 

Sharpen Reviews - Page 2

48 reviews

Accessibility

Fathom voice has worked wonders compared to past providers