Voicent Predictive Dialer Features

Voicent Predictive Dialer

Call Center Predictive Dialer | Hosted Predictive Dialer

5.0/5 (5 reviews)

Voicent Predictive Dialer Feature Summary

  • Easy to use - quick download and setup
  • Record call by agent
  • Use VoIP internet dialing services
  • Extensive interface for system integration
  • Use company's PBX system
  • Integrate with any Window based software
  • Unlimited scalability/call capacity
  • Automatic monitoring and management of regulatory compliance
  • Unified agent desktop
  • Training of new agents
  • Automatically leave voice messages
  • Support LAN, WAN network configuration
  • Automatically skips busy lines
  • Call back manager - reassign & reschedule callbacks
  • Sends calling information to Agent's compute
  • Eliminate dropped calls by setting up rollover IVR
  • Agent can work anywhere
  • Automatically scrubs against Federal or in-house Do-Not-Call
  • Call report for campaign stats
  • Allows unlimited custom data fields and dispositions

Competitor Feature Comparison

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customizable Reports
Data Import/Export
Event Triggered Actions
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Distribution
Lead Management
List Management
Manual Dialer
Monitoring
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Scheduled Recording
Support Ticket Management
Text to Speech
Voice Customization
Voice Mail
Widgets
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customizable Reports
Data Import/Export
Event Triggered Actions
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Distribution
Lead Management
List Management
Manual Dialer
Monitoring
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Scheduled Recording
Support Ticket Management
Text to Speech
Voice Customization
Voice Mail
Widgets
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customizable Reports
Data Import/Export
Event Triggered Actions
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Distribution
Lead Management
List Management
Manual Dialer
Monitoring
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Scheduled Recording
Support Ticket Management
Text to Speech
Voice Customization
Voice Mail
Widgets
Workflow Management
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Voicent Predictive Dialer Feature Reviews

5 reviewers had the following to say about Voicent Predictive Dialer's features:

Anonymous
(Wholesale company, 11-50 employees)

Business owner

2018-12-08

Our manager loves the management tool, which is capable of monitoring phone calls and doing whisper coaching in real time.

Pros

Easy and affordable, scalable from a single res to a few hundreds

Cons

Soft phone only works on Windows, but most operations can be done in a browser

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel W.

Very stable, fast, and easy and it comes with a CRM

2018-12-25

This was the software my group used to contact people in our area.

Pros

Since I had to use it to help with a political campaign, it was quick to get started (I signed up for an account, put in some phone numbers and made calls within 5 minutes.)

Cons

Also the video demos are extremely helpful but sometimes it took me a while to find out about how to change the settings.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Emerson S.

Superb! Just exactly what i need!

2014-12-23

It enhanced the productivity of my employees. The interface is really easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leo S.

Great softwear

2019-07-03

Pros

Ease of use is the best feature. Better than anything else we've found

Cons

I really have no complaints whatsoever.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 1-10 employees)

Wonderful product

2018-12-07

Great

Pros

it helps my sales reps to triple their productivity and because of the built in CRM, more effective in closing deals

Cons

No problems so far. It’s easy to use, convenient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more