VPI Capture Pricing, Features, Reviews & Comparison of Alternatives

VPI Capture

Intelligent call & screen data interaction recording

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VPI Capture overview

VPI Capture is an intelligent call and screen data interaction recording platform that can be used in virtually any environment to record multimedia interactions across multiple locations. The solution enables search, playback and reporting capabilities on an open web architecture, and includes an optional Fact Finder toolkit which helps automatically tag data and events to call recordings for actionable insights and improved classification.

With VPI Capture, users are able to capture custom call criteria with each recorded call, such as time, date, channel, agent, length of call, inbound/outbound tags, and more. Users can search by any combination of custom criteria captured with each call to locate, playback and share single recordings or groups of multimedia interactions. Personalized web dashboards with built-in metrics provide businesses with insight into customer interactions, allowing users to drill through layers of information within reports and charts. At-a-glance heat maps and graphical displays help visualize business events such as call volumes, types or outcomes per agent or group, and more.

VPI Capture’s Fact Finder tool automatically detects business and telephony screen events and tags them to recorded interactions, as well as assembles recordings into business-oriented categories in order to facilitate discovery and analysis. Users can define custom rules for any key performance indicator (KPI) and create automatic notifications to alert users of any abnormal events. Additional platform features include detailed audit trail logs for all user activity, end-to-end data encryption, and seamless integrations with Cisco, Mitel, Avaya, Aspect and more.
www.vpi-corp.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 21 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
VPI Capture screenshot: Search and playback interface provides at-glance views of events that occurred during calls for visual assessmentVPI How to: Find and Share Calls QuicklyVPI Capture screenshot: Integrated heat maps provide interactive visualizations of search resultsVPI Capture screenshot: Find and playback calls with intuitive controls and visual search within VPI Capture EssentialVPI Capture screenshot: VPI Capture Essential provides insight into customer interactions with reports, graphs and heat mapsVPI Capture screenshot: A detailed audit trail provides tabular and graphical heat map views of user activities within the systemVPI Capture screenshot: User hierarchy rules can be defined within VPI applications or adopted directly from Active Directory via LDAP integrationVPI Capture screenshot: Expand capabilities to meet changing needs with modular applications for workforce management, QA, BI, and analytics

VPI Capture reviews

There are currently no reviews of VPI Capture.
 

VPI Capture pricing

Pricing options
Subscription
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Contact Voice Print International for detailed pricing information.

VPI Capture features

Automatic Notifications
Call Monitoring
Call Recording
Call Reporting
Monitoring
Reporting & Statistics
Third Party Integration

API (129 other apps)
Activity Dashboard (64 other apps)
CRM Integration (60 other apps)
Call Routing (62 other apps)
Call Transfer (58 other apps)
Caller ID (58 other apps)
Chat (72 other apps)
Conferencing (69 other apps)
Instant Messaging (55 other apps)
Live / Video Conferencing (50 other apps)
Receiving (53 other apps)
SMS Integration (49 other apps)
Voice Mail (50 other apps)

Additional information for VPI Capture

Key features of VPI Capture

  • Call and screen data interaction recording
  • Record single-media or multimedia interactions
  • Automatically tag data and events
  • Unified call recorder for VoIP, TDM and hybrid environments
  • Data capture analytics
  • PCI DSS compliance
  • Open Web architecture
  • Playback and reporting capabilities
  • Custom call criteria
  • Search functionality
  • Tag searchable CRM / CAD data to call recordings
  • Filtered search
  • Real-time streaming
  • Monitor live calls across multiple locations
  • Graphical and tabular reports
  • Heat map visualizations
  • Group manually by ad-hoc criteria
  • Save, email or export single or multi-recording interactions
  • At-a-glance graphical displays
  • Third party integrations
  • Record interactions from multiple locations
  • Instant recall
  • HIPAA compliance
  • Customizable report templates
  • Real-time notifications
View All Features

Benefits

Record multimedia interactions across any number of locations, and from a range of network configurations including VoIP, TDM and hybrid environments.

Monitor live calls with VPI’s real-time streaming technology, and automatically tag data and events for classification and analysis.

Gain rapid insight into customer interactions with VPI Capture's reporting tools including personalized web dashboards with built-in metrics and reports.

Assemble recordings into categories for targeted discovery and facilitate access to all communications such as events or cases including orders, service tickets, customer IDs, and more.

Search by any combination of custom criteria captured with each call to locate, playback and share interactions.