App comparison

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VPI Capture Logo

VPI Capture

Intelligent call & screen data interaction recording

(1)

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
VPI Capture logo

10

182

12

features in common

10

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

VPI Capture logo

VPI Capture user ratings

Functionality

Unique features

  • Monitoring

    N/A

  • Recording

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

Categories in common

Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
VPI Capture logo

5

425

12

features in common

5

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(827)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

VPI Capture logo

VPI Capture user ratings

Functionality

Unique features

  • Monitoring

    N/A

  • Recording

    N/A

  • Real-Time Monitoring

    N/A

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

Categories in common