VPI Capture Features

VPI Capture

Intelligent call & screen data interaction recording

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VPI Capture Feature Summary

  • Call and screen data interaction recording
  • Record single-media or multimedia interactions
  • Automatically tag data and events
  • Unified call recorder for VoIP, TDM and hybrid environments
  • Data capture analytics
  • PCI DSS compliance
  • Open Web architecture
  • Playback and reporting capabilities
  • Custom call criteria
  • Search functionality
  • Tag searchable CRM / CAD data to call recordings
  • Filtered search
  • Real-time streaming
  • Monitor live calls across multiple locations
  • Graphical and tabular reports
  • Heat map visualizations
  • Group manually by ad-hoc criteria
  • Save, email or export single or multi-recording interactions
  • At-a-glance graphical displays
  • Third party integrations
  • Record interactions from multiple locations
  • Instant recall
  • HIPAA compliance
  • Customizable report templates
  • Real-time notifications

Competitor Feature Comparison

Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
Automatic Notifications
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Tracking
Compliance Management
Customizable Reporting
Customizable Templates
Data Capture and Transfer
Data Filtering
Data Import/Export
Data Mapping
Data Visualization
Feedback Collection
Filtered Views
HIPAA Compliance
Heatmap
Monitoring
Multi-Location
PCI DSS Compliance
Real Time Data
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Search Functionality
Tagging
Template Management
Third Party Integration
Video Call Recording
Visual Analytics
Learn moreCompare App
Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
Automatic Notifications
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Tracking
Compliance Management
Customizable Reporting
Customizable Templates
Data Capture and Transfer
Data Filtering
Data Import/Export
Data Mapping
Data Visualization
Feedback Collection
Filtered Views
HIPAA Compliance
Heatmap
Monitoring
Multi-Location
PCI DSS Compliance
Real Time Data
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Search Functionality
Tagging
Template Management
Third Party Integration
Video Call Recording
Visual Analytics
Visit WebsiteCompare App
Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
Automatic Notifications
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Tracking
Compliance Management
Customizable Reporting
Customizable Templates
Data Capture and Transfer
Data Filtering
Data Import/Export
Data Mapping
Data Visualization
Feedback Collection
Filtered Views
HIPAA Compliance
Heatmap
Monitoring
Multi-Location
PCI DSS Compliance
Real Time Data
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Search Functionality
Tagging
Template Management
Third Party Integration
Video Call Recording
Visual Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


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Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.