Whistle Messaging Features

Whistle Messaging

No. 1 Guest Messaging Platform for Hospitality

4.84/5 (90 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Appointment Scheduling
Audience Targeting
Audio / Video Conferencing
Auto-Responders
Automated Scheduling
Batch Communications
Billing & Invoicing
CRM
Calendar Management
Campaign Management
Canned Responses
Chat/Messaging
Check-in/Check-out
Collaboration Tools
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Digital Signature
Drip Campaigns
Electronic Signature
Email Distribution
Employee Management
File Sharing
For Vacation Rentals
Front Desk Management
Geotargeting
Guest Experience Management
Housekeeping Management
Live Chat
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mass Texting
Message Personalization
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multi-Property
Multi-User Collaboration
Negative Feedback Management
Offline Form
On-Demand Communications
Online Booking
Performance Management
Performance Metrics
Personalization
Point of Sale (POS)
Predictive Maintenance
Preventive Maintenance
Proactive Chat
Purchase Order Management
Real-time Consumer-facing Chat
Reminders
Reporting/Analytics
Reservations Management
Reviews Management
Scheduling
Social Media Integration
Social Promotion
Spa/Activity Management
Task Management
Task Progress Tracking
Template Management
Third Party Integrations
Transcripts/Chat History
Video Support
Voice Mail
Website Visitor Tracking
Work Order Management
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API
Activity Dashboard
Appointment Scheduling
Audience Targeting
Audio / Video Conferencing
Auto-Responders
Automated Scheduling
Batch Communications
Billing & Invoicing
CRM
Calendar Management
Campaign Management
Canned Responses
Chat/Messaging
Check-in/Check-out
Collaboration Tools
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Digital Signature
Drip Campaigns
Electronic Signature
Email Distribution
Employee Management
File Sharing
For Vacation Rentals
Front Desk Management
Geotargeting
Guest Experience Management
Housekeeping Management
Live Chat
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mass Texting
Message Personalization
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multi-Property
Multi-User Collaboration
Negative Feedback Management
Offline Form
On-Demand Communications
Online Booking
Performance Management
Performance Metrics
Personalization
Point of Sale (POS)
Predictive Maintenance
Preventive Maintenance
Proactive Chat
Purchase Order Management
Real-time Consumer-facing Chat
Reminders
Reporting/Analytics
Reservations Management
Reviews Management
Scheduling
Social Media Integration
Social Promotion
Spa/Activity Management
Task Management
Task Progress Tracking
Template Management
Third Party Integrations
Transcripts/Chat History
Video Support
Voice Mail
Website Visitor Tracking
Work Order Management
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API
Activity Dashboard
Appointment Scheduling
Audience Targeting
Audio / Video Conferencing
Auto-Responders
Automated Scheduling
Batch Communications
Billing & Invoicing
CRM
Calendar Management
Campaign Management
Canned Responses
Chat/Messaging
Check-in/Check-out
Collaboration Tools
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Digital Signature
Drip Campaigns
Electronic Signature
Email Distribution
Employee Management
File Sharing
For Vacation Rentals
Front Desk Management
Geotargeting
Guest Experience Management
Housekeeping Management
Live Chat
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mass Texting
Message Personalization
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multi-Property
Multi-User Collaboration
Negative Feedback Management
Offline Form
On-Demand Communications
Online Booking
Performance Management
Performance Metrics
Personalization
Point of Sale (POS)
Predictive Maintenance
Preventive Maintenance
Proactive Chat
Purchase Order Management
Real-time Consumer-facing Chat
Reminders
Reporting/Analytics
Reservations Management
Reviews Management
Scheduling
Social Media Integration
Social Promotion
Spa/Activity Management
Task Management
Task Progress Tracking
Template Management
Third Party Integrations
Transcripts/Chat History
Video Support
Voice Mail
Website Visitor Tracking
Work Order Management
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Mobile apps

iOS App


9 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

Whistle Messaging Feature Reviews

25 reviewers had the following to say about Whistle Messaging's features:

Kyla A.

Helped streamlined our communication with our guests!

2021-02-04

The Whistle program has increased our personal contact with our guests while lower the call volume.

Pros

We had a third party help with set up but since using it, I have made adjustments and had no difficulty.

Cons

After using Whistle for a little over a month, the only con so far is with the integration with our reservation system (RezStream Cloud).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Kyla! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Jenelle P.

Increase Company Sales with Whistle

2021-04-17

Thanks to Whistle, our company has been able to increase sales using the live chat feature.

Pros

The ease of communication with guests and on live chats is superior to most apps I have used.

Cons

I would like to see color coding guests and live chats so I can tell which guests have been taken care of or need attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Monica E.

Great way to get info to guests

2021-02-17

Pros

immediate contact between me and guests as some people don't want to be bombarded with e-mails.

Cons

Some of the features are not available or easily maneuverable via mobile phones or tablets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Monica! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Erin B.

A review of Whistle: The Erin Banham Experience

2021-02-09

Thankfully we had just implemented Whistle messaging the month previous.

Pros

- Creating tickets directly in guest chat - Connecting with guests pre and post stay easily - Direct Translation in guest chat

Cons

- Channel system can become confused - Some rooms numbers don't associate with right profile, can message wrong guests unless it is caught by user

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Erin! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Chance T.

Great way to communicate with our guests!

2021-02-23

We were emailing people and as many as half never checked or responded to our messages. I run a hotel and now guests are texting that they want early check in or that they are 20 minutes out.

Pros

Whistle has an escalatipn system which alerts us if a message received is not responded to quickly so we are prompt with responses for the guests.

Cons

While Whistle is pretty esay to use, I wish that they could streamline the initial communication system a little.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Chance! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Sandy W.

Adds a Personal Touch to Social Distancing

2021-02-16

Prior to arrival, they MUCH prefer a text to a phone call--our calls are seldom answered, but the texts almost always are.

Pros

Guests frequently mention how easy we are to reach, and how quickly we respond to requests.

Cons

I've learned to be careful and check the name before I send the message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Sandy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Julie R.

Privacy is great

2021-02-04

The ease of learning how to use it and setting it up makes it user-friendly for most anyone that is not skilled in computer Ways.

Pros

That the customers can contact you directly and with the little “whistle” sound you notice from a current and active client.

Cons

Easier access to have them opt in when it is not necessary in certain areas of the world to require that opt in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Julie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Michael O.

Best communication tool for our guests

2021-02-04

A lot of guests inform us of things wrong that they would not have via phone call or in-person, allowing us to find out about issues from the guest instead of a review after the fact.

Pros

Also, the fact it integrates with our PMS>

Cons

Sometimes the notification tones are annoying and too frequent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Michael! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Tamika C.

Easy to Use

2021-02-06

Pros

Anyone on staff is able to access the reports needed to be in contact with guests.

Cons

If Whistle could read/pull information directly from the OnQ system that would be great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Tamika! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Dave G.

High Quality

2020-07-11

We used it to communicate with guests pre-arrival through post-stay and ensure they had a delightful experience.

Pros

It allows easy communication via SMS which allowed us to communicate with all guests even those without the brand's app.

Cons

It lacked the integrations we needed so when brand software allowed communication within the app we no longer needed this.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Tania P.

Great communication tool

2021-02-18

We have definately increased productivity of our front desk operations with this additional communication tool.

Pros

They didn't need to call us with requests, it could be texted.

Cons

It doesn't have a lost property feature which other products offered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Tania! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
John R.

Great Product for price

2021-02-12

Good

Pros

user friendly interface Customizable messages

Cons

Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, John! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Martin T.

Perfect for our times

2021-02-12

Helps us with contactless check-ins.

Pros

But the fact that this allows us to now have contactless check-ins to our hotel, has given us a feature that guests love and appreciate.

Cons

Importing guest information could be easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Martin! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Larry D.

Effective & Professional way to provide a high level of customer service, especially during COVID

2021-02-09

Excellent way to use technology to provide safe and prompt customer service.

Pros

Whistle's texting communication actually enhanced guest satisfaction by providing them a convenient method to feel connected on their own terms without being face to face with staff.

Cons

Solution is self training to remember to switch to "off duty" and thus provide an uninterrupted break from work activities.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Larry! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Jacqueline B.

Communicator Whistle

2021-02-04

Great relationship with Front Desk Rep and guest. In messaging they will let you know what additional items they will need in there room, what time they will be arriving , if they need to extend or change their reservation.

Pros

Very easy to use , the Guest Love it and Great communication tool.

Cons

Nothing as of now. I have no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Jacqueline! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
David S.

Better than expected!

2021-02-04

Our guests are able to text us and not have to use a random number, we can send them post stay review questions, they can purchase mini bar items through whistle, and they can sign their reg cards before they check in to make it faster

Pros

I love you can have live chat connected to your website, and also have a store built in or DocuSign available

Cons

It has a few small glitches, but I see there was just an update so they may be taken care of now. They were never extreme to stop you from completing a task

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, David! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
matthew O.

Great guest communication tool

2021-02-05

Excellent guest communication tool.

Pros

The ease if use and initial start-up. Maybe most importantly, our guests love the system and how quickly they get responses to their queries and service requests.

Cons

Dashboard could be a little cleaner and less busy, but otherwise very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Matthew! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Deanne F.

This new product is the new best thing in the hospitality industry!

2021-02-09

Check ins are easier. Resolving guest concerns are easier.

Pros

With the advent of COVID, we now have access to each guest who comes to our property.

Cons

When we started it was a difficult to get responses from management when we had questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Deanne! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Michelle B.

Whistle has helped our guest communication experience x 1,000,000%

2021-02-04

Especially in a time where we need to socially distant, Whistle helped us improve our communication experience with our guests immediately.

Pros

Support is easy to reach and quick to react and address any issues or questions we have had.

Cons

Figuring out what features are available under the plan we are enrolled under.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Michelle! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
kayla m.

Easy to use

2021-02-04

My overall experience with Whistle is a 10/10. I would definitely recommend it to any business looking for texting software to use within their employees or to reach out to clients.

Pros

Not many people like to pick up the phone and call to ask a simple question.

Cons

Everything is easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Kayla! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Dan M.

Fantastic platform, continous improvement and innovation

2021-02-04

It's legit easy to use and does everything we want it to!

Pros

That we can send follow-up messages post stay that include a link to our TripAdvisor page.

Cons

I honestly cannot think of any features of functions of the software that I do not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Dan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Michael M.

Highly Recommend Whistle

2021-02-04

Pros

WHistle has increased our communication with guests while allowing us to maintain social distancing.

Cons

The alert system is a little difficult to figure out but with some help, we have everything we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Michael! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Rebecca M.

Need further interaction to provide fair review

2021-02-05

I believe once I take the time necessary to focus solely on the features I will find it to be hugely beneficial to my property as a whole.

Pros

Automated messaging is hugely helpful with communication with our guests!

Cons

I cannot honestly evaluate any negatives as I do not have experience with other products to form a fair comparison.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the review and feedback.

Read more
Kathy F.

Excellent way to have "contact free" communication with guests

2021-02-05

It's so easy to communicate with guests without having to staff our office.

Pros

My favorite feature is being able to send out automated texts to guests.

Cons

We had some glitches in the beginning related to time when messages would come to us and time when messages would bounce to our answering service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Kathy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more
Michel L.

The best I tried

2021-02-12

Pros

This is by far the best for a reasonable price. What a time saver to have one place to communicate with all available channels!

Cons

I'd like more integration with Booking.com messaging service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Whistle Messaging


Thanks for the positive review, Michel! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Read more