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PanTerra Networks vs 8x8 Virtual Office Comparison

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Overview

PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application...

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.95
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(13)

5

4

3

2

1

9

2

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

67

68

31

16

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality.

Pros

Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.
Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.
There is also a nice selection of hold music to pick from. I never even thought about the hold music but we do have a lot of customers compliment us on the good hold music.

Cons

Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra.
Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages.
My company is a media (online content publishing) company and we need a lot of communication at every second of the day. Previously we were using Maxi Net and unfortunately it was inadequate.

Cons

Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days.
The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old.
It also crashes on me a lot. These are annoying issues, but they could also be much worse.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features5
  • API
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Applications Management
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Customer Service Analytics
  • Customizable Reporting
  • Data Storage Management
  • Email Notifications
  • Fax Management
  • HIPAA Compliance
  • Instant Messaging
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Real Time Monitoring
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Total features36
  • API
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Applications Management
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Customer Service Analytics
  • Customizable Reporting
  • Data Storage Management
  • Email Notifications
  • Fax Management
  • HIPAA Compliance
  • Instant Messaging
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Real Time Monitoring
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations16
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

PanTerra Networks vs. 8x8 Virtual Office

See how PanTerra Networks and 8x8 Virtual Office stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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