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PanTerra Networks vs TenFold Comparison

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Overview

PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application...

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

9.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

10

4

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

115

30

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

CJ

Carlos J.

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

SG

Sean G.

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

NH

Nuur H.

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.

Michael D.

It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.

AR

Anonymous Reviewer

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.

CH

Candice H.

Cons

Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra.

NH

Nuur H.

Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra.

CJ

Carlos J.

Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages.

AR

Anonymous Reviewer

Cons

Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

MO

Meghan O.

Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.

Daniel P.

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features132
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audio / Video Conferencing
  • Audio Calls
  • Audit Management
  • Audit Trail
  • Authentication
  • Automatic Backup
  • Automatic Call Distribution
  • Blended Call Center
  • Brainstorming
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Content Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Encryption
  • Fax Management
  • File Management
  • File Sharing
  • File Transfer
  • Forum / Discussion Board
  • Goal Management
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • Offline Access
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Password Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Projections
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Telemarketing Management
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Whiteboard
  • Who Answered Log
  • Workflow Management
  • Total features58
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audio / Video Conferencing
  • Audio Calls
  • Audit Management
  • Audit Trail
  • Authentication
  • Automatic Backup
  • Automatic Call Distribution
  • Blended Call Center
  • Brainstorming
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Content Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Encryption
  • Fax Management
  • File Management
  • File Sharing
  • File Transfer
  • Forum / Discussion Board
  • Goal Management
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • Offline Access
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Password Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Projections
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Telemarketing Management
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Whiteboard
  • Who Answered Log
  • Workflow Management

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations13
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM