PanTerra Networks Features

PanTerra Networks

All-in-one simplifies communication & increases performance.

4.44/5 (16 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Archiving & Retention
Assignment Management
Audio / Video Conferencing
Audio Calls
Audit Management
Audit Trail
Authentication
Automatic Backup
Automatic Call Distribution
Blended Call Center
Brainstorming
Calendar Management
Calendar Sync
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Management
Content Management
Customizable Branding
Customizable Reports
Data Import/Export
Data Migration
Data Recovery
Data Replication
Data Storage Management
Data Synchronization
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Management
Encryption
Fax Management
File Management
File Sharing
File Transfer
Forum / Discussion Board
HIPAA Compliant
Historical Reporting
Hotkeys
Inbound Call Center
Interaction Tracking
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-User Collaboration
Multiple User Accounts
Offline Access
Open Database Design
Password Management
Performance Management
Prioritization
Progress Tracking
Project Management
Project Planning
Projections
Purchasing & Receiving
Queue Management
Real Time Analytics
Real Time Data
Real Time Editing
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SIP Trunking
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Secure Data Storage
Secure Login
Single Sign On
Status Tracking
Surveys & Feedback
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third Party Integrations
To-Do List
Two-Factor Authentication
Two-Way Audio & Video
Unified Communications
User Management
Version Control
Video Call Recording
Video Conferencing
Video Streaming
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Whiteboard
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Archiving & Retention
Assignment Management
Audio / Video Conferencing
Audio Calls
Audit Management
Audit Trail
Authentication
Automatic Backup
Automatic Call Distribution
Blended Call Center
Brainstorming
Calendar Management
Calendar Sync
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Management
Content Management
Customizable Branding
Customizable Reports
Data Import/Export
Data Migration
Data Recovery
Data Replication
Data Storage Management
Data Synchronization
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Management
Encryption
Fax Management
File Management
File Sharing
File Transfer
Forum / Discussion Board
HIPAA Compliant
Historical Reporting
Hotkeys
Inbound Call Center
Interaction Tracking
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-User Collaboration
Multiple User Accounts
Offline Access
Open Database Design
Password Management
Performance Management
Prioritization
Progress Tracking
Project Management
Project Planning
Projections
Purchasing & Receiving
Queue Management
Real Time Analytics
Real Time Data
Real Time Editing
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SIP Trunking
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Secure Data Storage
Secure Login
Single Sign On
Status Tracking
Surveys & Feedback
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third Party Integrations
To-Do List
Two-Factor Authentication
Two-Way Audio & Video
Unified Communications
User Management
Version Control
Video Call Recording
Video Conferencing
Video Streaming
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Whiteboard
Workflow Management
Learn moreCompare App
@mentions
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Archiving & Retention
Assignment Management
Audio / Video Conferencing
Audio Calls
Audit Management
Audit Trail
Authentication
Automatic Backup
Automatic Call Distribution
Blended Call Center
Brainstorming
Calendar Management
Calendar Sync
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Management
Content Management
Customizable Branding
Customizable Reports
Data Import/Export
Data Migration
Data Recovery
Data Replication
Data Storage Management
Data Synchronization
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Management
Encryption
Fax Management
File Management
File Sharing
File Transfer
Forum / Discussion Board
HIPAA Compliant
Historical Reporting
Hotkeys
Inbound Call Center
Interaction Tracking
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-User Collaboration
Multiple User Accounts
Offline Access
Open Database Design
Password Management
Performance Management
Prioritization
Progress Tracking
Project Management
Project Planning
Projections
Purchasing & Receiving
Queue Management
Real Time Analytics
Real Time Data
Real Time Editing
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SIP Trunking
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Secure Data Storage
Secure Login
Single Sign On
Status Tracking
Surveys & Feedback
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third Party Integrations
To-Do List
Two-Factor Authentication
Two-Way Audio & Video
Unified Communications
User Management
Version Control
Video Call Recording
Video Conferencing
Video Streaming
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Whiteboard
Workflow Management
Learn moreCompare App

Mobile apps

iOS App


27 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


21 reviews

PanTerra Networks Feature Reviews

13 reviewers had the following to say about PanTerra Networks's features:

Jonathan B.

Panterra's Smartbox is a delight - highly recommended!

2016-09-19

I am currently in Germany and my communication with our office in US is seamless.

Pros

The ease of use and great features like call forwarding.

Cons

I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

Installation and setup is a little bit tricky if you are not well versed in this kind of stuff. Someone at our office nearly messed it up. So be careful about that.

Source: Capterra
Helpful?   Yes   No
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Nuur H.

Finally changed my VoIP providers and I am very happy.

2016-09-12

Built in analytics is another rare feature.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering PanTerra Networks

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.

Source: Capterra
Helpful?   Yes   No
Read more
Carlos J.

Great product, great customer support, I am a satisfied customer.

2016-09-25

Built in analytics is another rare feature.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

This service is highly recommended especially if you like single-solutions. I have mentioned this before, if you are THAT type of person, then this service is for you.

Source: Capterra
Helpful?   Yes   No
Read more
Matt K.

I was scared moving from a VOIP solution with a local servicer to a cloud-based solution.

2017-12-05

Lower call costs for my call center and reliable recordings that are critical in our industry.

Pros

It does everything I need including reliable and retrievable call recordings.

Cons

Haven't found anything yet but it has only been a little over a year...LOL. We don't use all the functionality so we will explore more if we need to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sean G.

A solution that is easy to use

2017-01-19

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team.

Pros

Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuations.

Cons

Nothing known immediately as we just started using the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PanTerra Networks

Whether you chose Panterra or any other service, make sure you look at the company legacy, financial stability, and history. Make sure you speak to references in the same industry.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Clunky, outdated, lacking features. There are better means of communication for sure.

2018-06-06

We're able to see if someone is available or not, and then send those calls to and fro.

Pros

I like that I'm able to still select the old interface when I log in.

Cons

I don't always see/hear/notice my messages when someone is sending me messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Satisfied customer

2018-06-28

Pros

Real time results and data is what a comoany really needs in giving great customer service support to our clients

Cons

There is nothing to say about this software as this is somethong we use daily and relay on every hour

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Saad H.

Satisfied and would highly recommend it

2017-01-23

We have used VOiP services before; coupled with various project management tools.

Pros

Panterra have helped us cut down our costs dramatically.

Cons

Sometimes you have to wait 15-20 minutes on the call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

I'd recommend this service to everyone especially companies that fall in the realm of digital solutions providing.

Source: Capterra
Helpful?   Yes   No

Response from PanTerra Networks


Thank You for your review. I am not sure when you ran into delays with our support team. I wanted to let you know that we have increased our customer support team staff, to insure that we offer a 30 second response time to our customers. Not only do you have the ability to call into support 24/7/365 but we also offer IM and Email as additional avenues to reach our award winning support team. Thanks again for the positive review.

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Anonymous
(Real Estate company, 11-50 employees)

More Complicated Than Need Be

2018-09-27

Pros

I like that it offers multiple services, cloud, phone, chat.

Cons

The system is more complicated than it needs to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Kyle J.

Good service so far

2017-01-10

I particularly like the call forwarding feature. It is easy to reach out to them in case of any help/problem.

Pros

I like that the core features work and rarely give us any trouble.

Cons

Sometimes you have to wait to get in touch with the customer or tech support - services are good but the wait time is little annoying, to be honest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sarah K.

Thumbs up to Panterra's Smartbox

2016-09-21

My company is a media (online content publishing) company and we need a lot of communication at every second of the day.

Pros

I like how it is designed. Completely browser based.

Cons

The installation team arrived 3 days late. In the end it didn't matter much but it was annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

Go for it! If you need constant audio/video calls and meetings then Panterra Networks is the right solution for you. However the special features I am not too sure about.

Source: Capterra
Helpful?   Yes   No
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Pamela C.

Great Features and Good Customer Service

2021-09-01

Overall, I have had a good experience with Pantera Networks. They have a good team of people.

Pros

Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.

Cons

There is not a lot of communication with customers to update us on new features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Nigel S.

Awesome Experience!

2017-01-26

I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place. I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you. Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.

Pros

I like its look and feel, it is not complicated, it is easy to use and above all it works!

Cons

Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more