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PanTerra Networks Logo

PanTerra Networks

4.4
(19)

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All-in-one simplifies communication & increases performance.

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(4)

PanTerra Networks Features

Features Summary

Functionality

4.2

/5

19

Total features

130

13 categories

PanTerra Networks features

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts / Escalation
Alerts/Notifications

Common features of Collaboration software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Brainstorming

Price starts from

24.95

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

19

Price starts from

24.95

Per month

learn more

Total Features

130

Unique features

  • Callback Scheduling

  • Queue Management

  • Call Transfer

  • Approval Process Control

Functionality

4.5

/5

13.3K

Price starts from

14.99

/user

Per month

learn more

Total Features

84

Features in Common

40

Unique features

  • On-Demand Recording

  • Multistreaming

  • Multiple Camera Feeds

  • Audience Engagement

Functionality

4.4

/5

9.9K

Price starts from

14

/user

Per month

visit website

Total Features

109

Features in Common

44

Unique features

  • HD Audio/Video

  • Screen Recording

  • For Small Businesses

  • Event Management

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PanTerra NetworksvsZoom Meetings

Reviewers who mentioned features said:

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Pamela C.

Verified reviewer

Outsourcing/Offshoring, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Features and Good Customer Service

Reviewed a year ago

Overall, I have had a good experience with Pantera Networks. They have a good team of people.

Pros

Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.

Cons

There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it.

CJ
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Carlos J.

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product, great customer support, I am a satisfied customer.

Reviewed 6 years ago

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch...

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

AR
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Anonymous Reviewer

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Clunky, outdated, lacking features. There are better means of communication for sure.

Reviewed 4 years ago

I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro.

Pros

There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really.

Cons

It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well.

pM
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patrick M.

Computer Software, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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patson review pan terra

Reviewed 4 months ago

this is a great cloud that's help me make everything better without having issues

Pros

is great for communication and conference when working with the cloud

Cons

I work with it better for information and collaborating with my team better

NH
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Nuur H.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Finally changed my VoIP providers and I am very happy.

Reviewed 6 years ago

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch...

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

SH
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Saad H.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Satisfied and would highly recommend it

Reviewed 6 years ago

We are an IT company in business for more than 16 years. We have used VOiP services before; coupled with various project management tools. We provide network support as well as digital solutions to SMEs. 2 years ago, we switched to Panterra's unified communications and we now don't use anything other than their services.

Pros

Panterra have helped us cut down our costs dramatically.

Cons

Tech support and helpline are a bit slow to respond. Sometimes you have to wait 15-20 minutes on the call.

Vendor response

Thank You for your review. I am not sure when you ran into delays with our support team. I wanted to let you know that we have increased our customer support team staff, to insure that we offer a 30 second response time to our customers. Not only do you have the ability to call into support 24/7/365 but we also offer IM and Email as additional avenues to reach our award winning support team. Thanks again for the positive review.

KJ
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Kyle J.

Food Production, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good service so far

Reviewed 6 years ago

Panterra has been an excellent choice of VoIP for us. We got a cold-call and went with it. The free-setup option really prompted us to try them out. The only issue we have had with Panterra was with the billing department but that also resolved. Quality-wise they are perfect. The product is what really matters. I particularly like the call forwarding feature. It is easy to reach out to them in case of any help/problem. They are generally very organized apart from the billing issue we have had. One of the other con is that sometimes you have to wait a bit to speak with support member, sometimes it's around 15 minutes. Overall, very good service, very reliable and I'd give it 4.5/5 stars.

Pros

I like that the core features work and rarely give us any trouble.

Cons

Sometimes you have to wait to get in touch with the customer or tech support - services are good but the wait time is little annoying, to be honest.

AA
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Angie A.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Having the mobile app is a Game changer!

Reviewed 10 months ago

Pan Terra has made it easy to use, the set up option is nice and overall everything we use has been reliable and calls, video conferencing and the recordings are clear and easily retrieved. Very happy with Pan terra.

Pros

Call forwarding has made it so easy for me to stay in contact without being the office, The calls are clear and can be recorded. easy retrieving messages.

Cons

customer service can be slow at times, that becomes isometimes but other than that I have had great experience with the service

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Matt K.

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I was scared moving from a VOIP solution with a local servicer to a cloud-based solution.

Reviewed 5 years ago

Lower call costs for my call center and reliable recordings that are critical in our industry.

Pros

It does everything I need including reliable and retrievable call recordings. The customer service is phenomenal and implementation was super easy.

Cons

Haven't found anything yet but it has only been a little over a year...LOL. We don't use all the functionality so we will explore more if we need to.

SK
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Sarah K.

Online Media, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Thumbs up to Panterra's Smartbox

Reviewed 6 years ago

I really like Panterra's services. We are using Smartbox and so far it has been to great effect. My company is a media (online content publishing) company and we need a lot of communication at every second of the day. Previously we were using Maxi Net and unfortunately it was inadequate. Now with SmartBox we have everything we need. On behalf of my company we can say that we are very happy.

Pros

I like how it is designed. Completely browser based. Pricing is good.

Cons

The installation team arrived 3 days late. In the end it didn't matter much but it was annoying.

JB
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Jonathan B.

Media Production, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Panterra's Smartbox is a delight - highly recommended!

Reviewed 6 years ago

I like Panterra's smartbox because it is very easy and I can access it from anywhere since it is web browser based. I am currently in Germany and my communication with our office in US is seamless. They have a feature called call forwarding, I am finding that particularly handy.

Pros

The ease of use and great features like call forwarding.

Cons

I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox.

SG
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Sean G.

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A solution that is easy to use

Reviewed 6 years ago

I've tested several VoIP systems, and only Panterra has all the features that we need so easily integrated. Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

Pros

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuations. We looked at the other companies but most were either too small, had not been in cloud long enough, or did not have vetted integrations with leading CRM vendors.

Cons

Nothing known immediately as we just started using the system.

AR
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Anonymous Reviewer

Verified reviewer

Internet,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Satisfied customer

Reviewed 4 years ago
Pros

Real time results and data is what a comoany really needs in giving great customer service support to our clients

Cons

There is nothing to say about this software as this is somethong we use daily and relay on every hour

AR
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Anonymous Reviewer

Verified reviewer

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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More Complicated Than Need Be

Reviewed 4 years ago
Pros

I like that it offers multiple services, cloud, phone, chat.

Cons

The system is more complicated than it needs to be.

JA
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Jigar A.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Panterra - Cloud storage solution in an app

Reviewed 2 months ago

The interface setup option is excellent. The advanced features were easy and simple to access thanks to the supporting team.

Pros

The features like cloud storage options, increased accessibility, real time sync, user-friendly and easy to use mobile app are the best.

Cons

The initial interface looks uncomfortable. It can be changed. Also, customer care is a bit slow to respond. ut, once they gets in touch, their services were above par.