PanTerra Networks Features

PanTerra Networks

Unified Cloud Communications - Work Happy

4.54/5 (28 reviews)

PanTerra Networks Feature Summary

  • Single app to manage all corporate communication tools
  • Email, calendar, voice, electronic fax, remote extension
  • Quickly share your desktop or impromptu webinar
  • Unlimited conference calling, video and calendaring
  • Unlimited web collaboration sessions, presence and IM
  • Remote access your office computer and 'readable voicemail'
  • Open API with Twillio like functionality

Competitor Feature Comparison

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API
Active Directory Integration
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API
Active Directory Integration
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Call Reporting
Call Routing
Caller ID
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Third Party Integration
Learn moreCompare App

Mobile apps

iOS App


15 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


41 reviews

PanTerra Networks Feature Reviews

24 reviewers had the following to say about PanTerra Networks's features:

Scott Evans

Using 8x8 for 3 months, so far so good

2016-11-03

After comparing various VoIP solutions we decided on 8x8 to replace our hosted solution. So far we have been happy with our choice and have received very little complaints from our users.

Pros

Easy installation and setup.

Cons

Way too many notifications for calls and voice messages (phone, 8x8 desktop app, e-mails, and 8x8 mobile app)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PanTerra Networks

Shop around and compare for yourself. So far everything we were told by 8x8 sales/marketing has been delivered.

Source: Software Advice
Helpful?   Yes   No
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Victoria Haire

Keep it up!

2017-02-16

I haven't use the mobile app a lot but based on my boss' testimony; the mobile app also works perfectly.

Pros

We often travel, the call forwarding is wonderful.

Cons

So I got on to online chat and got ahold of a competent woman named Diane.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

I would recommend this without a second thought.

Source: Software Advice
Helpful?   Yes   No
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Matt Kiefer

I was scared moving from a VOIP solution with a local servicer to a cloud-based solution.

2017-12-05

Lower call costs for my call center and reliable recordings that are critical in our industry.

Pros

It does everything I need including reliable and retrievable call recordings.

Cons

Haven't found anything yet but it has only been a little over a year...LOL. We don't use all the functionality so we will explore more if we need to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sean Grate

A solution that is easy to use

2017-01-19

Support has been outstanding from my very first call to sales and setup was easy with the help of their installation team.

Pros

We looked at the other companies but most were either too small, had not been in cloud long enough, or did not have vetted integrations with leading CRM vendors.

Cons

Nothing is known immediately as we just started using the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

Make sure you look at the company legacy, financial stability, and history. Make sure you speak to references in the same industry.

Source: Software Advice
Helpful?   Yes   No
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Jonathan B

Panterra's Smartbox is a delight - highly recommended!

2016-09-19

They have a feature called call forwarding, I am finding that particularly handy.

Pros

The ease of use and great features like call forwarding.

Cons

I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

Installation and setup is a little bit tricky if you are not well versed in this kind of stuff. Someone at our office nearly messed it up. So be careful about that.

Source: Capterra
Helpful?   Yes   No
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Evelyn Hsu

Business VoIP Software Product

2017-01-27

I have been using the VoIP phone since January 2016 and it delivers unsurpassed voice quality and clarity.

Pros

The HD voice and extensible technology platform for new apps.

Cons

I really have not find anything that is not working but if I have any questions or concern, the customer service is just one phone call away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

Once you try it, you will definitely love it.

Source: Software Advice
Helpful?   Yes   No
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Solomon Tayyab

Panterra Smartbox is a very efficient business communication tool

2016-10-04

And Panterra's Business Voice (Smartbox) works.

Pros

I like their mobile app very much.

Cons

Panterra is an accomplished company, being in business for about 1.5 decades I believe, therefore their pricing is slightly on the higher side. We have been pushing for a discount and next year onwards, hopefully we'll have it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering PanTerra Networks

I would recommend this tool. I like it so much that this is my second review, my first attempt got missed somehow. This tool is efficient and after using it for more than a year now, I felt that I owed them a good review.

Source: Software Advice
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Anonymous
A verified reviewer

Clunky, outdated, lacking features. There are better means of communication for sure.

2018-06-06

We're able to see if someone is available or not, and then send those calls to and fro.

Pros

I like that I'm able to still select the old interface when I log in.

Cons

I don't always see/hear/notice my messages when someone is sending me messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Saad Haden

Satisfied and would highly recommend it

2017-02-01

We have used VOiP services before; coupled with various project management tools.

Pros

Customer Support have helped us cut down our costs dramatically.

Cons

Sometimes you have to wait 15-20 minutes on the call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

I’d recommend this service to everyone especially companies that fall in the realm of digital solutions providing.

Source: Software Advice
Helpful?   Yes   No
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Bernard Taylor

I am a huge fan of Panterra

2017-01-09

I found Panterra through Google and filled out their contact form, within a couple of hours I got a call from their sales rep.

Pros

Customer services and tech support is excellent.

Cons

I will be honest sometimes, small features such as call forwarding don’t work but they are almost always immediately fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

I don’t want the burden of responsibility on my shoulders, even though I’d recommend the tool, I’d say visit their website to make an informed decision.

Source: Software Advice
Helpful?   Yes   No
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Carlos J

Great product, great customer support, I am a satisfied customer.

2016-09-25

We had constant issues. Their mobile app was horrid, the connection would often broke down.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

This service is highly recommended especially if you like single-solutions. I have mentioned this before, if you are THAT type of person, then this service is for you.

Source: Capterra
Helpful?   Yes   No
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Dean Jones

Finally changed my VoIP providers and I am very happy.

2016-10-03

We had constant issues. Their mobile app was horrid, the connection would often broke down.

Pros

Pros: Cloud storage option, increased accessibility, outstanding and easy mobile app.

Cons

They do not have the best of interfaces, at least I am not crazy about it.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering PanTerra Networks

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don’t want eight software running on my computer at a time; I like to keep everything compiled into one solution and that’s were Panterra’s software came to my aid.

Source: Software Advice
Helpful?   Yes   No
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Nuur Hasan

Finally changed my VoIP providers and I am very happy.

2016-09-12

We had constant issues. Their mobile app was horrid, the connection would often broke down.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering PanTerra Networks

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.

Source: Capterra
Helpful?   Yes   No
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Pamela Crenshaw

My business could not function without Streams. I have been a customer for over 11 years.

2018-01-14

A unified communications system

Pros

It is the platform we use to operate as a call center to our clients.

Cons

We worked together to integrate Streams with Salesforce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Markus Walcott

Good Company, helpful people

2017-02-07

We require communication services a lot and I do mean A LOT.

Pros

All the features work, tech support is always there.

Cons

The mobile app is great but sometimes the video calling on mobile doesn't work as well as it should.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

I recommend Panterra's business VOiP.

Source: Software Advice
Helpful?   Yes   No
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Gretchen Herr

Lesser known company keeping up with/surpassing the big guys.

2018-07-31

Their VoIP system has given our company a more professional edge, and allowed us to filter calls with ease.

Pros

All the features and amenities that the bigger/more well known companies offer. Customizable plans, sales people that are knowledgeable and experienced in VoIP technology, assigned team of expert "onboarding" staff to get you up and running and answer any questions in your first few weeks.

Cons

No plans that include international dialing. Their international rates are very reasonable, but if you are calling numbers outside of the US or Canada frequently, it could add up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
A verified reviewer

Satisfied customer

2018-06-28

Pros

Real time results and data is what a comoany really needs in giving great customer service support to our clients

Cons

There is nothing to say about this software as this is somethong we use daily and relay on every hour

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Kyle Jacobs

Great VOiP service, highly recommended.

2017-01-12

We weren’t using any official communication services, Skype/Email was the norm.

Pros

It is reliable and tech support is always there.

Cons

Video calling to multiple users sometimes causes screen freeze.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PanTerra Networks

Get in touch with their sales rep. He can get you some serious discounts.

Source: Software Advice
Helpful?   Yes   No
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Sarah K

Thumbs up to Panterra's Smartbox

2016-09-21

My company is a media (online content publishing) company and we need a lot of communication at every second of the day.

Pros

I like how it is designed. Completely browser based.

Cons

The installation team arrived 3 days late. In the end it didn't matter much but it was annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

Go for it! If you need constant audio/video calls and meetings then Panterra Networks is the right solution for you. However the special features I am not too sure about.

Source: Capterra
Helpful?   Yes   No
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Julia Miller

Panterra's Business Voice is a solid tool.

2016-10-06

A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients.

Pros

Their website is exceedingly helpful, it is full of tutorials and guidelines. Pricing as I have mentioned before is great.

Cons

There is a downside to Panterra, their program has a relatively less friendly interface than I would’ve liked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering PanTerra Networks

It works, it won't let you down. I'd recommend this service to anyone needing a business VOiP.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Real Estate company, 11-50 employees)

More Complicated Than Need Be

2018-09-27

Pros

I like that it offers multiple services, cloud, phone, chat.

Cons

The system is more complicated than it needs to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Oscar Eddington

I love their customer services more than the software itself!

2016-10-29

Please note, we have 208 employees in various roles – we’d be lost without a good communication tool.

Pros

Customer services.

Cons

They didn't include shipping costs and some other costs in our invoice but billed us at the spot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering PanTerra Networks

Panterra is highly recommended. They have great customer support team and a solid communication software.

Source: Software Advice
Helpful?   Yes   No
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Rick Jones

Easy & Flexible - Just what I needed

2016-12-03

We have had 0 down time, the services are great, and everything works.

Pros

It is easy to install and even easier to use.

Cons

You sometimes have to wait a long long time on phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PanTerra Networks

For those considering this product; go for it. It is solid and reliable. The setup and easy and free (although I am not aware of any policy changes).

Source: Software Advice
Helpful?   Yes   No
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Nigel Smith

Awesome Experience!

2017-01-26

I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place. I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you. Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.

Pros

I like its look and feel, it is not complicated, it is easy to use and above all it works!

Cons

Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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