Ytel Platform vs XCALLY Comparison

Overview

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

(25)

5

4

3

2

1

12

4

4

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
61%
would recommend this app

4.8

(77)

5

4

3

2

1

67

7

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.
The reporting features in ytel are great and very helpful.
Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.
The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
An excellent solution for managing the customer relationship.

Cons

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features38
  • ACH Payment Processing
  • API
  • Activity Management
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Client Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • HIPAA Compliance
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Lead Capture
  • Lead Generation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recurring Billing
  • Reporting & Statistics
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Speech to Text
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Total features54
  • ACH Payment Processing
  • API
  • Activity Management
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Client Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • HIPAA Compliance
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Lead Capture
  • Lead Generation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recurring Billing
  • Reporting & Statistics
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Speech to Text
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations11
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ytel Platform vs. XCALLY

See how Ytel Platform and XCALLY stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.