Zadarma Reviews

Pros
Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Cons
I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

Rating breakdown

Pros
We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.

Cons
Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Cons
Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

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Likelihood to recommend: 0/10

Pros
Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Cons
While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries.

Cons
The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Nothing. I never got it to work. The instructions and support were unacceptable.

Cons
I consider myself technically competent with over 30 years of PC experience. After 6 hours, one phone call and 3 support chats I gave up trying to integrate this product with Zoho. The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate. The chat experiences were no better. Every time I got on chat they referred me to the arcane instructions that I could not figure out.

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Likelihood to recommend: 0/10

Pros
I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff. I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low).

Cons
A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores

Cons
We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great value calls from simple to configure software - works from my contact list and integrates with my call logs

Cons
Tends to eat the battery - but I am more than willing to accept this 'problem' in return for the benefits

Rating breakdown

Likelihood to recommend: 10/10

Pros
I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service

Cons
There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.

Cons
I tried portability from a UK number but they couldn't port it because the 2 suppliers didn't have a porting agreement.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

Cons
I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Less expensive and friendly user. You can connect to the support when you need their assistance. Overall good

Cons
have to inform support once top up added. should have been automatic. Nothing much to say. Overall software is good

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Pros
We got a sip line/number from Zadarma and connected it to our VOIP phone system. Our phone system is programmed to automatically use this sip line when we dial Bulgaria's country code. I can call Bulgarian mobile numbers which would otherwise be very expensive with our local phone service. Voice quality is very good.

Cons
Calling mobile phones is still expensive. Not many of my contacts have landlines. I have tried the webphone from Zadarma's website which is cheaper per minute for mobile phones but I can't always connect.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy installation, no heavy equipment, instant service.

Cons
Nothing really special. Maybe if the cost on mobiles would be little bitty lower. but in general there is absolutely no problem.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website.

Cons
Call routing fiddly to setup, unable to route calls through other providers e.g. forward to 17777123456@callcentric.com.

Rating breakdown

Pros
The VOIP calls from and to the virtual number worked. The response of the customer care is fast, however useless. |

Cons
The service I needed was not functional, Zadarma support refused to issue a refund.

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Likelihood to recommend: 0/10

Pros
None, it's doesn't work property, very bad customer support

Cons
Fails all the time, terrible customer support, they take your money and then ask.

Rating breakdown

Likelihood to recommend: 0/10

Pros
It is very easy to get a foreign number if you got your documents right, mostly it is passport. There after you can easily divert virtual number to local number.

Cons
There were few times I noticed audio lag

Rating breakdown

Likelihood to recommend: 9/10

Pros
With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Cons
You need to get a hang of the website, that might take a day or two

Rating breakdown

Likelihood to recommend: 10/10

Pros
The service worked. Not the best set of features but it worked and the price was cheaper than I expected.

Cons
Worst customer service I ever seen in this industry. It ruined the whole experience for me. I was forced to stop using the service and switch to a different provider after 1 or two month. Wasted my time and money.

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Likelihood to recommend: 0/10

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