Zailab Alternatives

Zailab

Cloud-based communication solution for SMBs

Zailab

How do Zailab alternatives compare?

SpitFire and Zadarma stand out as its top competitors based on similarity, popularity and user reviews. When comparing Zailab to its top 100 alternatives, Stella Connect has the highest rating, with Voiso as the runner-up, and Zailab ranking 14th place. Zendesk has the most reviews with a total of 2,441, while Zailab has 10. Users say Zailab tops the list for value for money followed by Voiso and Newfies-Dialer. Users also say Zailab is the easiest to use, with Stella Connect and Voiso taking 2nd and 3rd place.


How do I choose the best Zailab alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Zailab?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

SpitFire

Web-based predictive dialer software for call centers

Pricing

Starting from

$70/month

Value for money

3.8

1.2

5.0

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

AR

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

Total

5

20

32

features in common

5

features in common

SpitFire's unique features

  • Multi-Campaign

  • Automated Scheduling

  • Mailing List Management

  • Campaign Analysis

Zailab's unique features

  • Prioritizing

  • Callback Scheduling

  • Contact History

  • Auto-Matching

Zadarma

Business phone system for companies of all sizes

Pricing

Starting from

$5/month

Value for money

3.8

1.2

5.0

What users say about Zadarma's value for money

With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

AR

Anonymous Reviewer

SMS delivery was not working and they refused to refund.

AR

Anonymous Reviewer

Total

5

19

32

features in common

5

features in common

Zadarma's unique features

  • Third Party Integration

  • Auto-Responders

  • Text to Speech

  • Fax Management

Zailab's unique features

  • Multi-Location

  • Call Scripting

  • Chat

  • Auto-Matching

GoToConnect

The first-ever truly unified voice and video solution.

Pricing

Starting from

$19.95/month

Value for money

4.5

0.5

5.0

What users say about GoToConnect's value for money

Jive's products and services are very cost competitive while offering the latest technology.

DG

Desiree G.

Jive is extremely cost competitive and willing to accommodate their clients' needs.

DG

Desiree G.

Total

8

21

32

features in common

8

features in common

GoToConnect's unique features

  • Third Party Integration

  • Call Recording

  • Receiving

  • Event Scheduling

Zailab's unique features

  • Quality Assurance

  • Callback Scheduling

  • Contact History

  • Auto-Matching

uContact

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

16

52

32

features in common

16

features in common

uContact's unique features

  • Customer Database

  • Video Conferencing

  • Email Integration

  • Predictive Dialer

Zailab's unique features

  • Assessment Management

  • Multi-Location

  • Productivity Reporting

  • Call Center Management

Omnis

(0)

Contact center solution for customer engagement

Features

Total

9

32

32

features in common

9

features in common

Omnis' unique features

  • Escalation Management

  • Progressive Dialing

  • Monitoring

  • Disaster Recovery

Zailab's unique features

  • Quality Assurance

  • Contact History

  • Customer History

  • Auto-Matching

PlayVox

Quality Assurance Software for customer service teams.

Features

Total

10

71

32

features in common

10

features in common

PlayVox's unique features

  • Customizable Categories

  • Data Visualization

  • Data Connectors

  • Quality Control

Zailab's unique features

  • Multi-Channel Communication

  • Call Transfer

  • Chat

  • Auto-Matching

CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution

Pricing

Starting from

$39/month

Value for money

4.5

0.5

5.0

What users say about CallTrackingMetrics' value for money

Great Software for the Price, Compared to other Options.

DL

Diego L.

We like that we can regionally track where the calls are coming from so that we can optimize our budget.

KS

KENNNETH S.

Total

8

38

32

features in common

8

features in common

CallTrackingMetrics' unique features

  • Custom Fields

  • Lead Scoring

  • HIPAA Compliance

  • Computer Telephony Integration

Zailab's unique features

  • Quality Assurance

  • CRM Integration

  • Drag & Drop Interface

  • Auto-Matching

CallShaper

Call center software for managing inbound and outbound calls

Pricing

Starting from

$75/month

Value for money

4.9

0.1

5.0

What users say about CallShaper's value for money

Which is excellent since time is literally Money.

SB

Stanley B.

It is extremely cost effective. And you don't need programming staff to support it, so it saves you on IT costs as well.

CA

Christie A.

Total

13

43

32

features in common

13

features in common

CallShaper's unique features

  • Email Integration

  • Monitoring

  • Knowledge Base Management

  • Computer Telephony Integration

Zailab's unique features

  • Task Management

  • Multi-Location

  • Productivity Reporting

  • Automatic Notifications

InfoFlo

All-in-One CRM Software Solution

Pricing

Starting from

$99

Value for money

4.6

0.4

5.0

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

A cost effective and simple solution to my problem.

Martin C.

Total

4

23

32

features in common

4

features in common

InfoFlo's unique features

  • Call Recording

  • "What If" Scenarios

  • Invoice Management

  • Calendar Management

Zailab's unique features

  • Multi-Location

  • Call Transfer

  • Chat

  • Auto-Matching

Convoso

Dial Smarter, Not Harder

Pricing

Starting from

$90/month

Value for money

4.8

0.2

5.0

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Total

16

54

32

features in common

16

features in common

Convoso's unique features

  • Custom Fields

  • Employee Reward Programs

  • Customer Experience Management

  • IVR / Voice Recognition

Zailab's unique features

  • Activity Dashboard

  • Productivity Reporting

  • Real Time Notifications

  • Callback Scheduling

Adversus

Cloud-based dialer & CRM solution

Features

Total

13

54

32

features in common

13

features in common

Adversus' unique features

  • Custom Fields

  • Data Import/Export

  • Customer Segmentation

  • User Management

Zailab's unique features

  • Task Management

  • Customer History

  • Email Invitations & Reminders

  • Auto-Matching

ChaseData

Cloud-based call center solution for SMBs

Pricing

Starting from

$89/month

Value for money

4.7

0.3

5.0

What users say about ChaseData's value for money

For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

JJ

Jenna J.

For the price and ease of use this is one of best dialers on the market.

dj

daniel j.

Total

14

50

32

features in common

14

features in common

ChaseData's unique features

  • Campaign Management

  • Data Import/Export

  • Customer Database

  • Multi-Campaign

Zailab's unique features

  • Task Management

  • Drag & Drop Interface

  • Multi-Location

  • Automatic Notifications

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.9

5.0

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

13

97

32

features in common

13

features in common

Salesforce Service Cloud's unique features

  • Social Media Integration

  • Work Order Management

  • Case Management

  • Goal Setting / Tracking

Zailab's unique features

  • Task Management

  • Contact Database

  • Productivity Reporting

  • Automatic Call Distribution

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

Pricing

Starting from

$149/month

Value for money

4.3

0.7

5.0

What users say about LogMeIn Rescue's value for money

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

AR

Anonymous Reviewer

D go to say it's 100% one of the best remote support software money can buy.

Lawrence L.

Total

2

9

32

features in common

2

features in common

LogMeIn Rescue's unique features

  • Remote Access

  • Collaboration Tools

  • Customizable Branding

  • Auditing

Zailab's unique features

  • Email Invitations & Reminders

  • Call Scripting

  • Callback Scheduling

  • Auto-Matching

Scorebuddy

QA Software for scoring (Calls/email/chat/social)

Pricing

Starting from

$12/month

Value for money

4.6

0.4

5.0

What users say about Scorebuddy's value for money

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

DB

Dawna B.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

TH

Tim H.

Total

0

3

32

features in common

0

features in common

Scorebuddy's unique features

  • Monitoring

  • Surveys & Feedback

  • Applications Management

Zailab's unique features

  • Customer History

  • Call Reporting

  • Call Transfer

  • Assessment Management

Bitrix24

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.8

5.0

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

8

90

32

features in common

8

features in common

Bitrix24's unique features

  • To-Do List

  • Client Management

  • Landing Page Templates

  • Gantt Charts

Zailab's unique features

  • Productivity Reporting

  • Callback Scheduling

  • Contact History

  • Automatic Call Distribution

Qubicles

Revolutionary blockchain-powered contact center software

Pricing

Value for money

4.8

0.2

5.0

What users say about Qubicles' value for money

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

GM

Gustavo M.

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares.

DA

Daryl A.

Total

10

39

32

features in common

10

features in common

Qubicles' unique features

  • Custom Forms

  • IVR / Voice Recognition

  • Data Import/Export

  • Customizable Caller ID

Zailab's unique features

  • Real Time Notifications

  • CRM Integration

  • Email Invitations & Reminders

  • Auto-Matching

Stella Connect

Customer feedback, coaching, and QA for customer support.

Features

Total

3

30

32

features in common

3

features in common

Stella Connect's unique features

  • Engagement Analytics

  • Pulse Surveys

  • Feedback Management

  • Customer Experience Management

Zailab's unique features

  • Email Invitations & Reminders

  • Call Transfer

  • Chat

  • Auto-Matching

Call Center Studio

(0)

Cloud-based call center management software

Pricing

Value for money

0.0

5.0

5.0

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

10

39

32

features in common

10

features in common

Call Center Studio's unique features

  • Data Import/Export

  • Knowledge Base Management

  • Escalation Management

  • Customer Database

Zailab's unique features

  • Real Time Monitoring

  • Customer History

  • Email Invitations & Reminders

  • Auto-Matching

Soon

Scheduling and collaboration tool for customer service teams

Features

Total

3

33

32

features in common

3

features in common

Soon's unique features

  • Event Scheduling

  • Resource Management

  • Leave Tracking

  • Employee Self Service

Zailab's unique features

  • Email Invitations & Reminders

  • Call Scripting

  • Callback Scheduling

  • Auto-Matching

DialerAI

(0)

Predictive dialer solution for call centers

Features

Total

6

29

32

features in common

6

features in common

DialerAI's unique features

  • Data Import

  • Reporting & Statistics

  • Labeling

  • Credit Card Integration

Zailab's unique features

  • Multi-Location

  • Chat

  • Contact History

  • Automatic Call Distribution

Ricochet360

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

11

54

32

features in common

11

features in common

Ricochet360's unique features

  • Compliance Management

  • Document Storage

  • Conversion Rate Optimization

  • Template Management

Zailab's unique features

  • Real Time Monitoring

  • Drag & Drop Interface

  • Multi-Channel Communication

  • Automatic Notifications

Intradiem

Workforce automation solution for optimizing operations

Features

Total

9

29

32

features in common

9

features in common

Intradiem's unique features

  • Performance Reports

  • Status Reporting

  • Reporting & Statistics

  • Engagement Analytics

Zailab's unique features

  • Prioritizing

  • Contact Database

  • CRM Integration

  • Assessment Management

3CX

3CX communications system. Web & mobile apps (Android, iOS)

Pricing

Starting from

€350

Value for money

4.3

0.7

5.0

What users say about 3CX's value for money

The service could improve a lot if they commissioned it well. I just really hope that my organization could get the money's worth for the service.

AR

Anonymous Reviewer

This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal.

Ryan G.

Total

9

28

32

features in common

9

features in common

3CX's unique features

  • Queue Manager

  • Video Call Recording

  • SLA Management

  • Video Conferencing

Zailab's unique features

  • Quality Assurance

  • Contact Database

  • Customer History

  • Assessment Management

Dialpad

Cloud communications system for enterprises

Pricing

Value for money

4.3

0.7

5.0

What users say about Dialpad's value for money

Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

MR

Mike R.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

KB

Kate B.

Total

7

31

32

features in common

7

features in common

Dialpad's unique features

  • Instant Messaging

  • Secure Data Storage

  • Meeting Management

  • Fax Management

Zailab's unique features

  • Productivity Reporting

  • Callback Scheduling

  • Contact History

  • Assessment Management

User.com

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.4

5.0

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

16

99

32

features in common

16

features in common

User.com's unique features

  • Transaction History

  • "What If" Scenarios

  • Automatic Lead Distribution

  • Feedback Collection

Zailab's unique features

  • Assessment Management

  • Multi-Location

  • Productivity Reporting

  • Call Center Management

Agile CRM

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.2

0.8

5.0

What users say about Agile CRM's value for money

Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

AD

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Total

8

76

32

features in common

8

features in common

Agile CRM's unique features

  • Computer Telephony Integration

  • Monitoring

  • Lead Generation

  • Sales Forecasting

Zailab's unique features

  • Prioritizing

  • Call Transfer

  • Chat

  • Auto-Matching

ProcedureFlow

Cloud-based knowledge management software

Pricing

Value for money

4.8

0.2

5.0

What users say about ProcedureFlow's value for money

Cost effective with a great collaboration feature that allows users to interact and continuously improve processes. Procedure Flow is user-friendly and easy to use.

CU

Christopher U.

They left no stone unturned to figure out how the product could help improve efficiency, lower costs, and streamline different ideas and procedures into one flow.

tw

tyrone w.

Total

2

22

32

features in common

2

features in common

ProcedureFlow's unique features

  • Learning Management

  • Usage Tracking

  • Process Control

  • History Tracking

Zailab's unique features

  • Drag & Drop Interface

  • Call Scripting

  • Callback Scheduling

  • Assessment Management

Aspect Via

Cloud contact center and workforce optimization solution

Features

Total

11

44

32

features in common

11

features in common

Aspect Via's unique features

  • Employee Self Service

  • Performance Management

  • IVR / Voice Recognition

  • Employee Management

Zailab's unique features

  • Real Time Monitoring

  • Contact Database

  • Drag & Drop Interface

  • Automatic Call Distribution

XCALLY

Omnichannel contact center management

Pricing

Value for money

4.7

0.3

5.0

What users say about XCALLY's value for money

The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

Nouti T.

Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company.

AR

Anonymous Reviewer

Total

17

54

32

features in common

17

features in common

XCALLY's unique features

  • Custom Fields

  • Event Triggered Actions

  • Dashboard Creation

  • Multi-Channel Management

Zailab's unique features

  • Activity Dashboard

  • Productivity Reporting

  • Real Time Notifications

  • Automatic Notifications

CommBox

(0)

Cloud-based contact center and customer service solution

Features

Total

6

38

32

features in common

6

features in common

CommBox's unique features

  • Customer Segmentation

  • Feedback Management

  • Customizable Templates

  • Call Routing

Zailab's unique features

  • Productivity Reporting

  • Contact Database

  • CRM Integration

  • Auto-Matching

Infobip

Omni-channel customer communication and engagement

Features

Total

5

32

32

features in common

5

features in common

Infobip's unique features

  • Customizable Branding

  • Multi-Channel Marketing

  • Event Triggered Actions

  • Contact Management

Zailab's unique features

  • Multi-Location

  • Call Scripting

  • Callback Scheduling

  • Auto-Matching

Voiso

Call center software for outbound sales & BPO teams

Features