Zailab Alternatives, Competitors & Similar Software

Explore a recommended list of Zailab alternatives for your business in 2019. Compare alternatives to Zailab side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

LogMeIn Rescue 75
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue
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Aircall 124
Phone system for support and sales teams
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall
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CrazyCall 33
Cloud telephony for sales
CrazyCall is cloud telephony solution for business which allows sales professionals to replace their handset with a CRM-enabled, web-based software that offers call recording, local telephone numbers, lead generation, real-time reporting, cold-call campaign automation, and more… Read more about CrazyCall
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Vonage Business 148
Cloud-based business VoIP phone service
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses. Read more about Vonage Business
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FluentStream 35
A cloud-based business phone service
FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream
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Dialpad 197
Cloud communication platform for enterprises
Dialpad is a modern cloud communications system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. Read more about Dialpad
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Dixa 7
All-in-one customer service platform
Dixa is a cloud-based customer service platform that combines chat, email, messenger and calls in a single interface, with real-time monitoring, built-in CRM, and more. Read more about Dixa
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RingCentral Contact Center 673
The Collaborative Contact Center solution from the industry
RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools. Read more about RingCentral Contact Center
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ProcedureFlow 25
Cloud-based knowledge management software
ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge. Read more about ProcedureFlow
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Fenero 13
Cloud-based contact center software
Fenero is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more. Read more about Fenero
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VCC Live 22
All-in-one Cloud Contact Center Software
Cloud-based contact center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live
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Call Center Application 5
Predictive dialer & call automation for call centers
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application
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Twilio Programmable Voice 126
Build a custom call experience using a scalable API
Twilio Programmable Voice enables organizations to build a custom call experience using a scalable API, and control communication using code. Users can embed calling into any application to enable conversations via any platform. The Voice API allows users to make, manage and route calls to anywhere. Read more about Twilio Programmable Voice
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Freshcaller 2
Cloud call center for customer support & sales
Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Read more about Freshcaller
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Aspect Via 12
Customer engagement solution for contact centers
Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service. Read more about Aspect Via
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EducationFolder 4
Cloud-based contact center performance management suite
EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more. Read more about EducationFolder
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UJET 6
Customer interaction & support platform with CRM integration
UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR. Read more about UJET
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Twilio Flex 126
Fully programmable cloud contact center platform
Twilio Flex is a fully programmable cloud contact center solution which allows companies to instantly deploy an omnichannel contact center and customize discrete components including interaction routing, communication channels, workflows, UI & reporting to meet the unique needs of the organization… Read more about Twilio Flex
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Convoso 10
Convert more leads in less time!
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso
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Newfies-Dialer 4
Auto dialers for lead generation & telemarketing
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more. Read more about Newfies-Dialer
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CallSquad 3
Outbound call campaign software for teams
CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. Read more about CallSquad
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Oracle RightNow Contact Center Experience 15
Multi-channel contact center
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience
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InGenius 1
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
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Agile CRM 303
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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What users mention about Agile CRMSee all reviews
Functionality
Best CRM for small businesses and any business that wants to be successful
Customer Service
If you want a good general tool to do it all then Agile is a great choice
Value for money
Fantastic ability to deliver targeted mailings to specific groups of people

Pims Auto Dialer 21
Predictive dialer software for enterprise call centers
The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions. Read more about Pims Auto Dialer
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TRACK
Cloud based hospitality & vacation rental software
TRACK is a cloud-based hospitality software for vacation rentals & resort industry that enables business owners to manage property, CRM, and reservation sales. Read more about TRACK
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ChaseData 116
Cloud-based call center solution for SMBs
ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability. Read more about ChaseData
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NICE inContact 104
Cloud Contact Center Software
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. Read more about NICE inContact
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uContact 21
Beautiful Contact Center Solution - Omnichannel - All in One
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. Read more about uContact - IVR - Gamification - Recording - WFM
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XenCALL 5
Predictive dialer CRM with VoIP for call centers.
XenCALL is an all-in-one CRM and VoIP predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone. Read more about XenCALL
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VICIdial 170
Open source call center software with predictive dialer
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat. Read more about VICIdial
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PhoneBurner 78
Power dialer & outbound call center software
PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Read more about PhoneBurner
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Ytel Platform 22
Awarded Outbound Contact Center Software (24/7 U.S. Support)
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. Read more about Ytel Platform
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Talkdesk 109
The world's leading cloud-based contact center software.
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. Read more about Talkdesk
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Genesys PureCloud 49
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
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VanillaSoft 62
Lead management software and CRM solution - The Power of Simplicity
VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features includ… Read more about VanillaSoft
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Zoho Desk 1578
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
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Wix 2054
Website builder & publishing platform
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix
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Bitrix24 261
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
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What users mention about Bitrix24See all reviews
Functionality
Super easy way to get all of my employees engaged and really excited about work
Customer Service
Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard
Value for money
It is very convenient and helps to save time, which can be spent on more important tasks

LiveAgent 653
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
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Nextiva 167
Simplifying Business Communication
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
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Shelf 41
Knowing Made Easy
Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating critical knowledge easy. Read more about Shelf
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T-Max Predictive Dialer 9
Web-based predictive dialer for efficient outbound calling
T-Max Predictive Dialer is an inbound/outbound CRM dialing system for sales, marketing & collections teams with the aim of collecting more live contacts. Read more about T-Max Predictive Dialer
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InfoFlo 67
All-in-One CRM Software Solution
InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface… Read more about InfoFlo
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Salesforce Service Cloud 401
Customer service & support software
Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
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bpm'online CRM 77
Boost marketing, sales and service performance!
Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management… Read more about bpm'online CRM
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VeraSMART
Call accounting and reporting solution
VeraSMART is a call accounting and reporting solution from Calero, supporting usage monitoring, call tracking, compliance, and more for both wireline and mobile. Read more about VeraSMART
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RingCentral 673
The full-featured cloud business communications solution
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Read more about RingCentral
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KronoDesk 3
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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Aspect Quality Management 10
Call quality monitoring & management for call centers
Aspect Quality Management software enables contact center managers to monitor & measure the performance of individual agents and identify customer experience issues. Evaluate interactions as a supervisor, agent, and customer, sample calls with built-in speech analytics, and do ad hoc searches. Read more about Aspect Quality Management
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QwikDial 6
Predictive Dialing solution for ARM system integration
QwikDial is cloud-based predictive/preview dialing software for ARM management with added features include secure payment processing and call recording. Read more about QwikDial
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Freshdesk 1282
Online Customer Support Software & Helpdesk Solution
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents. Read more about Freshdesk
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What users mention about FreshdeskSee all reviews
Functionality
Very happy with the help and how quickly they check up on you and customer s
Customer Service
It is a great solution if you wanted to delight the prospects/customers
Value for money
Super good so far, been with them for 4 days and it's already been a great experience

contactSPACE 4
Cloud contact center software solution
contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more. Read more about contactSPACE
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8x8 Virtual Office 154
Hosted Business VoIP Phone Service
8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Read more about 8x8 Virtual Office
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3CLogic 48
Contact Center Solutions for Customer Experience Excellence
3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic
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Sideline 29
2 Numbers. 1 Phone.
Sideline lets you easily separate work and personal communication. Features like business texting, team number, auto-reply, and a separate caller ID let you easily divide your work life from your personal. Now you can replace your entire work phone system with one simple app. Read more about Sideline
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iTouchVision Call Centre
Your extended call centre
Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses. Read more about iTouchVision Call Centre
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Click2Coach 2
Workforce optimization software for contact centers
Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations. Read more about Click2Coach
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Monet Software 11
Workforce management & optimization for contact centers
Monet Software is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics. Read more about Monet Software
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Virtual Observer
Call recording & workforce optimization solution
Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems. Read more about Virtual Observer
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Sharpen 43
Cloud-native Contact Center Platform
A leading cloud native contact center that serves more than 1,000 companies across the globe. Read more about Sharpen
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SalesExec 10
Lead Management for Call Centers and Sales Teams
Route web leads, inbound phone calls, and improve your sales teams ability to reach and convert more of their leads to paying customers. Read more about SalesExec
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Bright Pattern 64
Multi-channel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Read more about Bright Pattern
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Comm100 Live Chat 67
Real conversations in real-time
Comm100 Live Chat powers real-time interactions via web, mobile, and messaging. Read more about Comm100 Live Chat
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Genesys 2
Multi-channel contact center
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesys
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AireContact 1
Multi-channel call centre software
AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place. Read more about AireContact
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Dezide 2
Troubleshooting guides for customer service
Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources. Read more about Dezide
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Cloudagent
Inbound, outbound & blended cloud contact center
Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more. Read more about Cloudagent
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MiContact Center 7
Cloud contact center solutions
MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Read more about MiContact Center
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Magnetic North
Cloud contact center & PBX
Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools. Read more about Magnetic North
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Avaya Aura® Call Center Elite
Contact center management solution
Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance. Read more about Avaya Aura® Call Center Elite
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8x8 Virtual Office 154
Global cloud communications & phone system
8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more. Read more about 8x8 Virtual Office
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NewVoiceMedia 56
Call Center & Inside Sales for Salesforce
NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com. Read more about NewVoiceMedia
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CloudCall 10
Advanced, cloud-based computer telephony integration
Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency. Read more about CloudCall
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Zent.io 1
Cloud omnichannel contact center software
Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io
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Helpshift 28
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift
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Ameyo 18
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
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Clarity Connect 7
Full-featured contact center native to Skype for Business
Clarity Connect is a full-featured contact center native to Skype for Business. Read more about Clarity Connect
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PhoneCall 6
Scalable cloud contact center for telemarketing needs
PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemarketing & lead generation. Read more about PhoneCall
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OXON 3
Cloud-based contact center management software
OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication. Read more about OXON
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RingSky 2
Cloud hosted PBX solution
RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more. Read more about RingSky
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Zingtree 91
Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree
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Ottspott
Phone platform for G Suite and Slack
Ottspott lets you, in a few minutes, to set up a business telephony for your Sales / Support teams. You can choose your numbers in more than 40 countries (and 9000 cities) or decide to port them and connect them to your business applications (Pipedrive, Intercom, Salesforce, Zendesk . Read more about Ottspott..)
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Callmaker 2
Automatic callbacks for website visitors within 25 seconds
Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted. Read more about Callmaker
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Smart Queue by AVOXI 1
Virtual contact center software
Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements. Read more about Smart Queue by AVOXI
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Autom8 Enterprise 23
Complete multi-channel cloud contact center solution
Contact center and predictive dialler for call centers on one single platform with CRM integration. Read more about Autom8 Enterprise
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CallHub 65
Predictive Call Center, Voice and Text Broadcasting app
CallHub is a Voice and Text messaging service for political campaigns, grassroots advocacy, non profits and businesses. Call Center, Voice & Text Broadcasting. Read more about CallHub
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ePowerCenter
Cloud-based CRM software for contact center agents
ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues. Read more about ePowerCenter
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VHT Cloud
Callback services and alternatives to waiting on hold
VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc. Read more about VHT Cloud
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Connect First 48
Omni-channel cloud contact center
Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers. Read more about Connect First
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AuguTech 5
Hosted predictive dialer & integrated PBX phone system
AuguTech is a predictive dialer solution that helps improve marketing campaign effectiveness via an automated dialing process, voice messaging and CRM. Read more about AuguTech
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CallHippo 36
Virtual phone system for sales, marketing & support teams
CallHippo is a cloud-based VoIP system that helps small business and startups make business calls and monitor calling progress using a virtual phone system. Read more about CallHippo
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CallTools 70
All-in-one predictive dialer & inbound call center solution
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools
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Track My Leads
Web-based lead management solution for SMBs
Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more. Read more about Track My Leads
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Xperience 1
Cloud-based contact center solution
Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers. Read more about Xperience
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Focus Contact Center 4
Call & Contact Center Software Focus Contact Center
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring. Read more about Focus Contact Center
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Cingo
Omni-channel customer service platform
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling. Read more about Cingo
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Gladly
Cloud-based customer service platform for B2C companies
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface. Read more about Gladly
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CallBlitzer 3
Voice broadcasting platform for political campaigns & more
CallBlitzer is a voice broadcasting platform with built-in dialer system that enables political campaigners to efficiently reach as many voters as possible. Read more about CallBlitzer
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Virtual Contact Center 154
Contact Center Solution
ContactNow is a self-service cloud contact center that provides a flexible way to engage with customers, including a real-time monitoring App for iPad. Read more about Virtual Contact Center
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