Zailab Alternatives

(20)

Web-based predictive dialer software for call centers

Pricing

Starting from

$70/month

Value for money

3.8

1.2

5.0

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Anonymous Reviewer

Features

Total

features in common

SpitFire's unique features

Multi-Campaign
Automated Scheduling
Mailing List Management
Campaign Analysis

Zailab's unique features

Prioritizing
Callback Scheduling
Contact History
Auto-Matching

Categories in common

Zadarma

3.8

(30)

Business phone system for companies of all sizes

Pricing

Starting from

$5/month

Value for money

3.8

1.2

5.0

What users say about Zadarma's value for money

With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Anonymous Reviewer

SMS delivery was not working and they refused to refund.

Anonymous Reviewer

Features

Total

features in common

Zadarma's unique features

Third Party Integration
Auto-Responders
Text to Speech
Fax Management

Zailab's unique features

Multi-Location
Call Scripting
Chat
Auto-Matching

Categories in common

GoToConnect

(567)

The first-ever truly unified voice and video solution.

Pricing

Starting from

$19.95/month

Value for money

4.5

0.5

5.0

What users say about GoToConnect's value for money

Jive's products and services are very cost competitive while offering the latest technology.

Desiree G.

Jive is extremely cost competitive and willing to accommodate their clients' needs.

Desiree G.

Features

Total

features in common

GoToConnect's unique features

Third Party Integration
Call Recording
Receiving
Event Scheduling

Zailab's unique features

Quality Assurance
Callback Scheduling
Contact History
Auto-Matching

Categories in common

uContact

(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

features in common

uContact's unique features

Customer Database
Video Conferencing
Email Integration
Predictive Dialer

Zailab's unique features

Assessment Management
Multi-Location
Productivity Reporting
Call Center Management

Categories in common

Omnis

(0)

Contact center solution for customer engagement

Features

Total

features in common

Omnis' unique features

Escalation Management
Progressive Dialing
Monitoring
Disaster Recovery

Zailab's unique features

Quality Assurance
Contact History
Customer History
Auto-Matching

Categories in common

PlayVox

4.7

(42)

Quality Assurance Software for customer service teams.

Features

Total

features in common

PlayVox's unique features

Customizable Categories
Data Visualization
Data Connectors
Quality Control

Zailab's unique features

Multi-Channel Communication
Call Transfer
Chat
Auto-Matching

Categories in common

CallTrackingMetrics

4.6

(46)

The Only All-in-One Call Tracking & Contact Center Solution

Pricing

Starting from

$39/month

Value for money

4.5

0.5

5.0

What users say about CallTrackingMetrics' value for money

Great Software for the Price, Compared to other Options.

Diego L.

We like that we can regionally track where the calls are coming from so that we can optimize our budget.

KENNNETH S.

Features

Total

features in common

CallTrackingMetrics' unique features

Custom Fields
Lead Scoring
HIPAA Compliance
Computer Telephony Integration

Zailab's unique features

Quality Assurance
CRM Integration
Drag & Drop Interface
Auto-Matching

Categories in common

CallShaper

4.9

(15)

Call center software for managing inbound and outbound calls

Pricing

Starting from

$75/month

Value for money

4.9

0.1

5.0

What users say about CallShaper's value for money

Which is excellent since time is literally Money.

Stanley B.

It is extremely cost effective. And you don't need programming staff to support it, so it saves you on IT costs as well.

Christie A.

Features

Total

features in common

CallShaper's unique features

Email Integration
Monitoring
Knowledge Base Management
Computer Telephony Integration

Zailab's unique features

Task Management
Multi-Location
Productivity Reporting
Automatic Notifications

Categories in common

InfoFlo

(79)

All-in-One CRM Software Solution

Pricing

Starting from

$99

Value for money

4.6

0.4

5.0

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jim S.

A cost effective and simple solution to my problem.

Martin C.

Features

Total

features in common

InfoFlo's unique features

Call Recording
"What If" Scenarios
Invoice Management
Calendar Management

Zailab's unique features

Multi-Location
Call Transfer
Chat
Auto-Matching

Categories in common

Convoso

4.7

(15)

Dial Smarter, Not Harder

Pricing

Starting from

$90/month

Value for money

4.8

0.2

5.0

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Shane L.

Features

Total

features in common

Convoso's unique features

Custom Fields
Employee Reward Programs
Customer Experience Management
IVR / Voice Recognition

Zailab's unique features

Activity Dashboard
Productivity Reporting
Real Time Notifications
Callback Scheduling

Categories in common

Adversus

4.8

(18)

Cloud-based dialer & CRM solution

Features

Total

features in common

Adversus' unique features

Custom Fields
Data Import/Export
Customer Segmentation
User Management

Zailab's unique features

Task Management
Customer History
Email Invitations & Reminders
Auto-Matching

Categories in common

ChaseData

4.8

(133)

Cloud-based call center solution for SMBs

Pricing

Starting from

$89/month

Value for money

4.7

0.3

5.0

What users say about ChaseData's value for money

For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

Jenna J.

For the price and ease of use this is one of best dialers on the market.

daniel j.

Features

Total

features in common

ChaseData's unique features

Campaign Management
Data Import/Export
Customer Database
Multi-Campaign

Zailab's unique features

Task Management
Drag & Drop Interface
Multi-Location
Automatic Notifications

Categories in common

Salesforce Service Cloud

(507)

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.9

5.0

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

Anonymous Reviewer

Features

Total

features in common

Salesforce Service Cloud's unique features

Social Media Integration
Work Order Management
Case Management
Goal Setting / Tracking

Zailab's unique features

Task Management
Contact Database
Productivity Reporting
Automatic Call Distribution

Categories in common

LogMeIn Rescue

4.6

(125)

Remote support for helpdesks, call centers and organizations

Pricing

Starting from

$149/month

Value for money

4.3

0.7

5.0

What users say about LogMeIn Rescue's value for money

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Anonymous Reviewer

D go to say it's 100% one of the best remote support software money can buy.

Lawrence L.

Features

Total

features in common

LogMeIn Rescue's unique features

Remote Access
Collaboration Tools
Customizable Branding
Auditing

Zailab's unique features

Email Invitations & Reminders
Call Scripting
Callback Scheduling
Auto-Matching

Categories in common

Scorebuddy

(40)

QA Software for scoring (Calls/email/chat/social)

Pricing

Starting from

$12/month

Value for money

4.6

0.4

5.0

What users say about Scorebuddy's value for money

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

Dawna B.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

Tim H.

Features

Total

features in common

Scorebuddy's unique features

Monitoring
Surveys & Feedback
Applications Management

Zailab's unique features

Customer History
Call Reporting
Call Transfer
Assessment Management

Categories in common

Bitrix24

4.0

(438)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.8

5.0

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

Anna W.

Features

Total

features in common

Bitrix24's unique features

To-Do List
Client Management
Landing Page Templates
Gantt Charts

Zailab's unique features

Productivity Reporting
Callback Scheduling
Contact History
Automatic Call Distribution

Categories in common

Qubicles

(24)

Revolutionary blockchain-powered contact center software

Pricing

Value for money

4.8

0.2

5.0

What users say about Qubicles' value for money

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

Gustavo M.

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares.

Daryl A.

Features

Total

features in common

Qubicles' unique features

Custom Forms
IVR / Voice Recognition
Data Import/Export
Customizable Caller ID

Zailab's unique features

Real Time Notifications
CRM Integration
Email Invitations & Reminders
Auto-Matching

Categories in common

Stella Connect

5.0

(3)

Customer feedback, coaching, and QA for customer support.

Features

Total

features in common

Stella Connect's unique features

Engagement Analytics
Pulse Surveys
Feedback Management
Customer Experience Management

Zailab's unique features

Email Invitations & Reminders
Call Transfer
Chat
Auto-Matching

Categories in common

Call Center Studio

(0)

Cloud-based call center management software

Pricing

Value for money

0.0

5.0

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Features

Total

features in common

Call Center Studio's unique features

Data Import/Export
Knowledge Base Management
Escalation Management
Customer Database

Zailab's unique features

Real Time Monitoring
Customer History
Email Invitations & Reminders
Auto-Matching

Categories in common

Soon

4.6

(27)

Scheduling and collaboration tool for customer service teams

Features

Total

features in common

Soon's unique features

Event Scheduling
Resource Management
Leave Tracking
Employee Self Service

Zailab's unique features

Email Invitations & Reminders
Call Scripting
Callback Scheduling
Auto-Matching

Categories in common

DialerAI

(0)

Predictive dialer solution for call centers

Features

Total

features in common

DialerAI's unique features

Data Import
Reporting & Statistics
Labeling
Credit Card Integration

Zailab's unique features

Multi-Location
Chat
Contact History
Automatic Call Distribution

Categories in common

Ricochet360

5.0

(22)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

features in common

Ricochet360's unique features

Compliance Management
Document Storage
Conversion Rate Optimization
Template Management

Zailab's unique features

Real Time Monitoring
Drag & Drop Interface
Multi-Channel Communication
Automatic Notifications

Categories in common

Intradiem

(16)

Workforce automation solution for optimizing operations

Features

Total

features in common

Intradiem's unique features

Performance Reports
Status Reporting
Reporting & Statistics
Engagement Analytics

Zailab's unique features

Prioritizing
Contact Database
CRM Integration
Assessment Management

Categories in common

3CX

(228)

3CX communications system. Web & mobile apps (Android, iOS)

Pricing

Starting from

€350

Value for money

4.3

0.7

5.0

What users say about 3CX's value for money

The service could improve a lot if they commissioned it well. I just really hope that my organization could get the money's worth for the service.

Anonymous Reviewer

This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal.

Ryan G.

Features

Total

features in common

3CX's unique features

Queue Manager
Video Call Recording
SLA Management
Video Conferencing

Zailab's unique features

Quality Assurance
Contact Database
Customer History
Assessment Management

Categories in common

Dialpad

4.3

(390)

Cloud communications system for enterprises

Pricing

Value for money

4.3

0.7

5.0

What users say about Dialpad's value for money

Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Mike R.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

Kate B.

Features

Total

features in common

Dialpad's unique features

Instant Messaging
Secure Data Storage
Meeting Management
Fax Management

Zailab's unique features

Productivity Reporting
Callback Scheduling
Contact History
Assessment Management

Categories in common

User.com

4.7

(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.4

5.0

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

Evelyn R.

All the features you need for a friendly price for a startup.

Gerald H.

Features

Total

features in common

User.com's unique features

Transaction History
"What If" Scenarios
Automatic Lead Distribution
Feedback Collection

Zailab's unique features

Assessment Management
Multi-Location
Productivity Reporting
Call Center Management

Categories in common

Agile CRM

4.2

(398)

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.2

0.8

5.0

What users say about Agile CRM's value for money

Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Features

Total

features in common

Agile CRM's unique features

Computer Telephony Integration
Monitoring
Lead Generation
Sales Forecasting

Zailab's unique features

Prioritizing
Call Transfer
Chat
Auto-Matching

Categories in common

ProcedureFlow

4.9

(26)

Cloud-based knowledge management software

Pricing

Value for money

4.8

0.2

5.0

What users say about ProcedureFlow's value for money

Cost effective with a great collaboration feature that allows users to interact and continuously improve processes. Procedure Flow is user-friendly and easy to use.

Christopher U.

They left no stone unturned to figure out how the product could help improve efficiency, lower costs, and streamline different ideas and procedures into one flow.

tyrone w.

Features

Total

features in common

ProcedureFlow's unique features

Learning Management
Usage Tracking
Process Control
History Tracking

Zailab's unique features

Drag & Drop Interface
Call Scripting
Callback Scheduling
Assessment Management

Categories in common

Aspect Via

(14)

Cloud contact center and workforce optimization solution

Features

Total

features in common

Aspect Via's unique features

Employee Self Service
Performance Management
IVR / Voice Recognition
Employee Management

Zailab's unique features

Real Time Monitoring
Contact Database
Drag & Drop Interface
Automatic Call Distribution

Categories in common

XCALLY

4.8

(81)

Omnichannel contact center management

Pricing

Value for money

4.7

0.3

5.0

What users say about XCALLY's value for money