Zailab Alternatives

T-Max Predictive Dialer is an inbound/outbound CRM dialing system for sales, marketing & collections teams with the aim of collecting more live contacts. Read more about T-Max Predictive Dialer

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. Read more about CallSquad

Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Read more about Freshcaller

UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR. Read more about UJET

Twilio Flex is a fully programmable cloud contact center solution which allows companies to instantly deploy an omnichannel contact center and customize discrete components including interaction routing, communication channels, workflows, UI & reporting to meet the unique needs of the organization… Read more about Twilio Flex

Dixa is a cloud-based customer service platform that combines chat, email, and calls in a single interface, with real-time monitoring, built-in CRM, and more. Read more about Dixa

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions. Read more about Pims Auto Dialer

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more. Read more about Newfies-Dialer

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more. Read more about EducationFolder

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience

Use ClickPoint Software solutions to manage leads, calls, contacts, tasks, and improve lead quality and quantity while automating your marketing and sales efforts. Read more about SalesExec

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Twilio Programmable Voice enables organizations to build a custom call experience using a scalable API, and control communication using code. Users can embed calling into any application to enable conversations via any platform. The Voice API allows users to make, manage and route calls to anywhere. Read more about Twilio Programmable Voice

XenCALL is an all-in-one CRM and VoIP predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone. Read more about XenCALL

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge. Read more about ProcedureFlow

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface… Read more about InfoFlo

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features includ… Read more about VanillaSofting: • queue-based priority lead routing • auto dialing: progressive and preview • logical branch scripting • email drip lead nurturing • mass email • email templates • inbound web lead capture • lead scoring • voice drop of pre-recorded voice mails • call recording, monitoring, whisper & barge • ACD queues • Screen pops VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

CrazyCall is cloud telephony solution for business which allows sales professionals to replace their handset with a CRM-enabled, web-based software that offers call recording, local telephone numbers, lead generation, real-time reporting, cold-call campaign automation, and more… Read more about CrazyCall

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Read more about PhoneBurner

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. Read more about Ytel Platform

Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers. Read more about Connect First

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools. Read more about RingCentral Contact Center

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. Read more about NICE inContact We also integrate with leading CRMs like Salesforce to simplify the agent experience. NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

Fenero is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more. Read more about Fenero

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability. Read more about ChaseData

Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating critical knowledge easy. Read more about Shelf

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat. Read more about VICIdial

Cloud-based contact center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live

Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management… Read more about bpm'online CRM, Inside Sales and Customer Service Software).

VeraSMART is a call accounting and reporting solution from Calero, supporting usage monitoring, call tracking, compliance, and more for both wireline and mobile. Read more about VeraSMART

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk

QwikDial is cloud-based predictive/preview dialing software for ARM management with added features include secure payment processing and call recording. Read more about QwikDial

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Read more about RingCentral

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents. Read more about Freshdesk

contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more. Read more about contactSPACE

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. Read more about Vivocha

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic

SolusOne is a Canadian owned and operated company. We specialize in B to B VoIP Solutions, Call Center Solutions, and Software. We can provide you with all the Products and Services you will need to manage Calls, Agents, Customer Relations, and Reporting. Read more about SolusOne

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place. Read more about AireContact

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources. Read more about Dezide

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more. Read more about Cloudagent

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Read more about MiContact Center

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools. Read more about Magnetic North

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance. Read more about Avaya Aura® Call Center Elite

Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses. Read more about iTouchVision Call Centre

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations. Read more about Click2Coach

Monet Software is a unified workforce optimization solution combining workforce management, quality monitoring, analytics & performance management. Read more about Monet Software

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems. Read more about Virtual Observer

Speak2Leads is an easy-to-use lead response platform that helps busy sales teams connect with prospects in seconds, not days. If you can’t speak to a lead, you can’t close it.... Read more about Speak2Leads

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Read more about LiveOps Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.

Ottspott lets you, in a few minutes, to set up a business telephony for your Sales / Support teams. You can choose your numbers in more than 40 countries (and 9000 cities) or decide to port them and connect them to your business applications (Pipedrive, Intercom, Salesforce, Zendesk . Read more about Ottspott..)

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted. Read more about Callmaker

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements. Read more about Smart Queue by AVOXI

Clarity Connect is a full-featured contact center native to Skype for Business.  Read more about Clarity Connect

Contact center and predictive dialler for call centers on one single platform with CRM integration. Read more about Autom8 Enterprise

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues. Read more about ePowerCenter

Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree

InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io

Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication. Read more about OXON

RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more. Read more about RingSky

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc. Read more about VHT Cloud

Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more. Read more about Track My Leads

Altitude Xperience is a cloud-based contact center solution that provides real-time​ analytics support to campaign managers. Read more about Xperience

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling. Read more about Cingo

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface. Read more about Gladly

AuguTech is a predictive dialer solution that helps improve marketing campaign effectiveness via an automated dialing process, voice messaging and CRM. Read more about AuguTech

PlayVox QA software helps companies to monitor & improve customer service interactions across multiple channels including chat, phone, email & social media. Read more about PlayVox

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres. Read more about OneContact CC

Parakeet is a cloud phone system for customer service, success, & sales teams. It requires no hardware, runs across devices and integrates with other apps. Read more about Parakeet

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes. Read more about Noble Solution Suite

Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences. Read more about Vozy

CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more. Read more about CozTel

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact cen… Read more about SpiceCSMter will not only provide higher quality service, but at a lower cost.

thinQ is a cloud communication platform designed to help contact centers, telcos and enterprises control all aspects of their inbound & outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more… Read more about thinQ

With DialMyCalls you can easily record a message and send it to a list of phone numbers in seconds. As well as phone calls we can also send text messages and e-mails. Our web-based system lets you access your account from any computer or mobile device, so you can send your messages out from anywhere at any time! We're a mass notification servic… Read more about DialMyCallse widely used by schools, churches, non-profits and much more. Its great for notifying people in times of emergency and other situations where you needs to get your message out quickly and easily.

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Read more about Bright Pattern

Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service. Read more about Aspect Via

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. Read more about simplyCT It is mainly used by call centers and contact center to provide superior customer services.

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring. Read more about Focus Contact Center

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. Read more about Scorebuddy The cloud based software has a 30-day FREE trial.

A leading cloud native contact center that serves more than 1,000 companies across the globe. Read more about Sharpen

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more. Read more about Nectar Desk

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. Read more about uContact - IVR - Gamification - Recording - WFM