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Zailab vs Sakon TEM Comparison

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Overview

Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres

Sakon TEM is a cloud-based telecom expense management software, which helps large enterprises manage cost and usage of communication...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features32
  • API
  • Activity Dashboard
  • Assessment Management
  • Auditing
  • Auto-Matching
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Communication Management
  • Contact Database
  • Contact History
  • Contract Management
  • Customer History
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Expense Tracking
  • Help Desk Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Multi-Channel Communication
  • Multi-Location
  • Performance Metrics
  • Portfolio Management
  • Prioritizing
  • Productivity Reporting
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Self Service Portal
  • Spend Analysis
  • Subscription Management
  • Tagging
  • Task Management
  • Trend Analysis
  • Usage Tracking
  • User Defined Attributes
  • Vendor Management
  • Voice Mail
  • Widgets
  • Total features22
  • API
  • Activity Dashboard
  • Assessment Management
  • Auditing
  • Auto-Matching
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Communication Management
  • Contact Database
  • Contact History
  • Contract Management
  • Customer History
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Expense Tracking
  • Help Desk Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Multi-Channel Communication
  • Multi-Location
  • Performance Metrics
  • Portfolio Management
  • Prioritizing
  • Productivity Reporting
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Self Service Portal
  • Spend Analysis
  • Subscription Management
  • Tagging
  • Task Management
  • Trend Analysis
  • Usage Tracking
  • User Defined Attributes
  • Vendor Management
  • Voice Mail
  • Widgets

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Zailab vs. Sakon TEM

See how Zailab and Sakon TEM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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