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Zailab vs WidePoint Comparison

Overview

Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres

WidePoint is a cloud-based telecom lifecycle management solution which assists midsize to large organizations with budgeting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features32
  • API
  • Activity Dashboard
  • Assessment Management
  • Auditing
  • Auto-Matching
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Compliance Management
  • Contact Database
  • Contact History
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer History
  • Customizable Reporting
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Fixed Asset Management
  • Forecasting
  • Inventory Management
  • Lifecycle Management
  • Multi-Channel Communication
  • Multi-Location
  • Order Management
  • Prioritizing
  • Procurement Management
  • Productivity Reporting
  • Promotions Management
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Secure Data Storage
  • Self Service Portal
  • Tagging
  • Task Management
  • User Defined Attributes
  • Voice Mail
  • Work Order Management
  • Total features16
  • API
  • Activity Dashboard
  • Assessment Management
  • Auditing
  • Auto-Matching
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Compliance Management
  • Contact Database
  • Contact History
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer History
  • Customizable Reporting
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Fixed Asset Management
  • Forecasting
  • Inventory Management
  • Lifecycle Management
  • Multi-Channel Communication
  • Multi-Location
  • Order Management
  • Prioritizing
  • Procurement Management
  • Productivity Reporting
  • Promotions Management
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Secure Data Storage
  • Self Service Portal
  • Tagging
  • Task Management
  • User Defined Attributes
  • Voice Mail
  • Work Order Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Zailab vs. WidePoint

See how Zailab and WidePoint stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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