Zailab Features

Zailab

Cloud-based communication solution for SMBs

4.9/5 (10 reviews)

Zailab Feature Summary

  • Customer engagement center
  • Quality management
  • Outbound call center
  • Call logging
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Flow processing & routing
  • Click to dial
  • Long break alerts
  • Waiting room dashboard
  • Assessment management
  • Incoming call notifications
  • Call transfer
  • Contact database
  • Contact history
  • CRM integration
  • Caller history
  • Multi-channel communication
  • Multi-location
  • Agent / call quality assurance
  • Real time analytics
  • Real time call monitoring
  • Incoming call notifications
  • Real time reporting
  • Voicemail
  • Dashboard
  • Call reporting
  • Task prioritization
  • Automatic call distribution
  • Call monitoring
  • Call center management
  • Call scripting
  • Drag & drop interaction flow designer
  • Agent activity management
  • Productivity reporting
  • Customer & agent matching
  • Invitations
  • Callback scheduling
  • Call analysis
  • Call record & playback
  • Customer tagging
  • Task management
  • User defined attributes

Competitor Feature Comparison

API
Activity Dashboard
Assessment Management
Auto-Matching
Automatic Call Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Callback Scheduling
Chat
Contact Database
Contact History
Customer History
Drag & Drop Interface
Email Invitations & Reminders
Multi-Channel Communication
Multi-Location
Prioritizing
Productivity Reporting
Quality Assurance
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Role-Based Permissions
Tagging
Task Management
User Defined Attributes
Voice Mail
Learn moreCompare App
API
Activity Dashboard
Assessment Management
Auto-Matching
Automatic Call Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Callback Scheduling
Chat
Contact Database
Contact History
Customer History
Drag & Drop Interface
Email Invitations & Reminders
Multi-Channel Communication
Multi-Location
Prioritizing
Productivity Reporting
Quality Assurance
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Role-Based Permissions
Tagging
Task Management
User Defined Attributes
Voice Mail
Visit WebsiteCompare App
API
Activity Dashboard
Assessment Management
Auto-Matching
Automatic Call Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Callback Scheduling
Chat
Contact Database
Contact History
Customer History
Drag & Drop Interface
Email Invitations & Reminders
Multi-Channel Communication
Multi-Location
Prioritizing
Productivity Reporting
Quality Assurance
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Role-Based Permissions
Tagging
Task Management
User Defined Attributes
Voice Mail
Visit WebsiteCompare App

Zailab Feature Reviews

8 reviewers had the following to say about Zailab's features:

Bas Liebens

Review Zailab - by Elegant

2020-03-20

Zailab is professional company with a high service level and a personal approach. Questions are answered quickly. The functionality of the product is very good. Especially during the Corona Crisis we are very happy with the solution Zailab offers, it enables our team to work efficiently from home.

Pros

Cloud Solution, Easy integration, Easy to use.

Cons

real time dashboard for agents with queue information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rochwane Kassen

ZaiLab / Compareguru

2020-02-26

By law, I need to keep a record of all our calls and with ZaiLab I have no problem storing and downloading my calls

Pros

Everything is one click away. and if I have a problem [SENSITIVE CONTENT HIDDEN] is always there to sort it out. Never had she made me wait longer than 60 sec to be up and running again

Cons

there is a glitch in the matrix. sometimes I get to tuck in a call status where I won't receive a call again and again [SENSITIVE CONTENT HIDDEN] is there to save the day

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Candice du Plessis

Zailab Products and Services

2020-03-06

We have had a few minor issues, but was always attended to and resolved by the support team of Zailab, namely [SENSITIVE CONTENT HIDDEN]. I would recommend them to any business, small or big.

Pros

The features are extensive, especially giving us access to monthly reports on our usage.

Cons

The email feature is what we do not use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessy Charlton

The service from Zailab has been phenomenal and we are happy to grow with the product.

2017-11-14

Increased productivity and better lead management.

Pros

Easy to use and set-up.

Cons

We don't have all the features that we would like as an outbound sales centre; however, new features are being built all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Louwrens Visser

Quality, quality, quality. Product, service, support. I was very impressed.

2017-11-16

Pros

The team from Zailab have created a whole new approach to Contact centres and its processes.

Cons

The frequent upgrades and feature patches does mean a lot of after-hour downtime, which may be problematic for 24-hour contact centres or even on some Saturday mornings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula Arango

True partnership with Zailab

2020-05-27

The overall experience has been exceptional, from training all the way to on boarding. The help desk is available 24/7, highly knowledgeable and always ready to help. Top Notch!!

Pros

For the first time we have 360 view of our customers, everything you need is made available on the dashboards. The look and feel is very exciting.

Cons

Nothing comes to mind, about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rod Jones

Simply phenomenal

2017-11-07

Extremely cost effective. Truly a a first usage based/consumption based solution.

Pros

Ease of configuration Core functionality available ZaiLab realised that to make an enterprise grade software solution accessible to smaller contact centre operators would require a truly pay-per-use pricing model.

Cons

Perfect the way it is. Does not offer predictive dialing just yet but will be offered by January 2018

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Synthia Molina

A groundbreaking solution for call center design, operations, & management from a vendor that cares

2020-03-12

Our firm is relatively small, so we were concerned that ZaiLab might not have time to help us get through the usual application ramp-up needs.

Pros

The ZaiLab solution is pioneering, visually pleasing, and easy to use.

Cons

The solution's aesthetically pleasing and cutting-edge appearance matches today's data-science aesthetics. I initially worried it would be too technical a solution for us. In contrast to its space-age, digital-age look and feel, it was a breeze to understand and use. I have to admit, though, I don't love the name ZaiLab. I'd prefer ConnectionLab or something that conveys that the solution enables omnichannel connectivity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more