Most popular features of all Communications apps
8 reviewers had the following to say about Zailab's features:
Zailab is professional company with a high service level and a personal approach. Questions are answered quickly. The functionality of the product is very good. Especially during the Corona Crisis we are very happy with the solution Zailab offers, it enables our team to work efficiently from home.
By law, I need to keep a record of all our calls and with ZaiLab I have no problem storing and downloading my calls
Pros
Everything is one click away. and if I have a problem [SENSITIVE CONTENT HIDDEN] is always there to sort it out. Never had she made me wait longer than 60 sec to be up and running again
Cons
there is a glitch in the matrix. sometimes I get to tuck in a call status where I won't receive a call again and again [SENSITIVE CONTENT HIDDEN] is there to save the day
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We have had a few minor issues, but was always attended to and resolved by the support team of Zailab, namely [SENSITIVE CONTENT HIDDEN]. I would recommend them to any business, small or big.
Pros
The features are extensive, especially giving us access to monthly reports on our usage.
Cons
The email feature is what we do not use.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Increased productivity and better lead management.
Pros
Easy to use and set-up.
Cons
We don't have all the features that we would like as an outbound sales centre; however, new features are being built all the time.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
The team from Zailab have created a whole new approach to Contact centres and its processes.
Cons
The frequent upgrades and feature patches does mean a lot of after-hour downtime, which may be problematic for 24-hour contact centres or even on some Saturday mornings.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
The overall experience has been exceptional, from training all the way to on boarding. The help desk is available 24/7, highly knowledgeable and always ready to help. Top Notch!!
Pros
For the first time we have 360 view of our customers, everything you need is made available on the dashboards. The look and feel is very exciting.
Cons
Nothing comes to mind, about the software.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Extremely cost effective. Truly a a first usage based/consumption based solution.
Pros
Ease of configuration Core functionality available ZaiLab realised that to make an enterprise grade software solution accessible to smaller contact centre operators would require a truly pay-per-use pricing model.
Cons
Perfect the way it is. Does not offer predictive dialing just yet but will be offered by January 2018
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Our firm is relatively small, so we were concerned that ZaiLab might not have time to help us get through the usual application ramp-up needs.
Pros
The ZaiLab solution is pioneering, visually pleasing, and easy to use.
Cons
The solution's aesthetically pleasing and cutting-edge appearance matches today's data-science aesthetics. I initially worried it would be too technical a solution for us. In contrast to its space-age, digital-age look and feel, it was a breeze to understand and use. I have to admit, though, I don't love the name ZaiLab. I'd prefer ConnectionLab or something that conveys that the solution enables omnichannel connectivity.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
