Zailab Pricing Plan & Cost Guide

Zailab

Cloud-based communication solution for SMBs

4.9/5 (10 reviews)

Zailab Pricing

Starting from: $1.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Zailab offer a pay-as-you-use, consumption based pricing model

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Zailab Pricing Reviews

4 reviewers had the following to say about Zailab's pricing:

Rod Jones

Simply phenomenal

Used daily for less than 6 months
Reviewed 2017-11-07
Review Source: Capterra

Extremely cost effective. Truly a a first usage based/consumption based solution.

Pros
You actually only pay for what you use. Ease of use. Response rate in using the platform. Ease of configuration Core functionality available ZaiLab realised that to make an enterprise grade software solution accessible to smaller contact centre operators would require a truly pay-per-use pricing model.

Cons
Perfect the way it is. Does not offer predictive dialing just yet but will be offered by January 2018

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Louwrens Visser

Quality, quality, quality. Product, service, support. I was very impressed.

Used daily for 6-12 months
Reviewed 2017-11-16
Review Source: Capterra

Pros
The team from Zailab have created a whole new approach to Contact centres and its processes. Very easy to install, very easy to use and very cost effective. Pay per use basis. It is quick, cloud based, and secure. No expensive hardware and licence costs. New features are built almost weekly. I loved it.

Cons
Still short on a few features, especially for outbound sales, but it is getting there quickly. The frequent upgrades and feature patches does mean a lot of after-hour downtime, which may be problematic for 24-hour contact centres or even on some Saturday mornings. Zailab does however give enough notice of changes and will move a scheduled change if it does not suit the customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessy Charlton

The service from Zailab has been phenomenal and we are happy to grow with the product.

Used daily for less than 6 months
Reviewed 2017-11-14
Review Source: Capterra

Increased productivity and better lead management.

Pros
Easy to use and set-up. As it is cloud based this means no on premises equipment required or expensive capital outlay.

Cons
We don't have all the features that we would like as an outbound sales centre; however, new features are being built all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Victoria Davis

Amazing Product with Super Customer service and support

Used daily for less than 6 months
Reviewed 2019-04-29
Review Source: Capterra

Pros
Because you only pay for what you use it has been really cost effective to implement.

Cons
As we are 24 hour operational the patch and upgrades do cause a bit of an issue but the updates outweigh the cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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