Zailab Reviews

Pros
The team from Zailab have created a whole new approach to Contact centres and its processes. Very easy to install, very easy to use and very cost effective. Pay per use basis. It is quick, cloud based, and secure. No expensive hardware and licence costs. New features are built almost weekly. I loved it.

Cons
Still short on a few features, especially for outbound sales, but it is getting there quickly. The frequent upgrades and feature patches does mean a lot of after-hour downtime, which may be problematic for 24-hour contact centres or even on some Saturday mornings. Zailab does however give enough notice of changes and will move a scheduled change if it does not suit the customer.

Rating breakdown

Likelihood to recommend: 10/10

Pros
You actually only pay for what you use. Ease of use. Response rate in using the platform. Ease of configuration Core functionality available ZaiLab realised that to make an enterprise grade software solution accessible to smaller contact centre operators would require a truly pay-per-use pricing model.

Cons
Perfect the way it is. Does not offer predictive dialing just yet but will be offered by January 2018

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use and set-up. As it is cloud based this means no on premises equipment required or expensive capital outlay.

Cons
We don't have all the features that we would like as an outbound sales centre; however, new features are being built all the time.

Rating breakdown

Likelihood to recommend: 10/10