What is Zinc?Zinc (formerly Cotap) is a collaboration software designed to help businesses across various industry verticals, including hospitality, retail, and healthcare, communicate with field technicians to provide customer service. Managers can send custom broadcast messages to field employees based on their location, team, role, or work skills.
Key features of Zinc include file sharing, task management, video conferencing, discussion threads, newsletter management, and communication tools. The Content Hub acts as a repository of training videos, installation guides, or product operating manuals with expiration dates, ensuring delivery of relevant content across service teams.
Zinc’s Admin Console enables administrators to manage users and groups, set user permission levels, specify data retention settings, import data into searchable user profiles, and organize employee profiles into groups. Hotline Groups allow field technicians to automatically connect with experts via video or voice calls and receive immediate guidance.
Zinc offers integrations with existing systems and third-party applications, such as Salesforce, Google Drive, Box, SharePoint, Citrix, Dropbox, and more. The bots and messaging API framework lets admins set up custom notifications and send automated alerts to team members that require immediate attention.
Software by Cotap Inc.www.zinc.it