Zinc Pricing, Features, Reviews & Comparison of Alternatives

Zinc

Team communication software for driving employee engagement

5.0/5 (1 review)

Zinc overview

What is Zinc?

Zinc (formerly Cotap) is a collaboration software designed to help businesses across various industry verticals, including hospitality, retail, and healthcare, communicate with field technicians to provide customer service. Managers can send custom broadcast messages to field employees based on their location, team, role, or work skills.

Key features of Zinc include file sharing, task management, video conferencing, discussion threads, newsletter management, and communication tools. The Content Hub acts as a repository of training videos, installation guides, or product operating manuals with expiration dates, ensuring delivery of relevant content across service teams.

Zinc’s Admin Console enables administrators to manage users and groups, set user permission levels, specify data retention settings, import data into searchable user profiles, and organize employee profiles into groups. Hotline Groups allow field technicians to automatically connect with experts via video or voice calls and receive immediate guidance.

Zinc offers integrations with existing systems and third-party applications, such as Salesforce, Google Drive, Box, SharePoint, Citrix, Dropbox, and more. The bots and messaging API framework lets admins set up custom notifications and send automated alerts to team members that require immediate attention.
www.zinc.it

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Dutch, French, Italian, Japanese, Spanish
Zinc screenshot: Zinc DevicesThe Zinc Impact - Deskless Workers Can't Do It AloneZinc screenshot: Zinc ConversationsZinc screenshot: Zinc BroadcastsZinc screenshot: Zinc Push to TalkZinc screenshot: Zinc Analytics

Zinc reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
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Anonymous

indispensable!

Reviewed 2015-03-05
Review Source: GetApp

Cotap has allowed us to communicate seamlessly within the office and remotely! We literally couldn't work without it! Couldn't be happier that we found cotap!

Rating breakdown

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Zinc pricing

Pricing options
Subscription
View Pricing Plans

Contact Zinc directly for pricing information.

Zinc features

API
Automatic Notifications
Chat
Instant Messaging
Third Party Integration

Activity Dashboard (138 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (144 other apps)
Call Routing (106 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for Zinc

Key features of Zinc

  • Broadcast Messaging
  • Emojis
  • File Sharing
View All Features