Most popular features of all Communications apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Zingle's features:
Improved feedback from customers.
Pros
Able to monitor texts on an inbound/outbound basis in real time. Like the email notification function.
Cons
Would like more data to be available to export to reports. Would like to be able to restrict visibility for users i.e. only view their texts.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding.
Pros
Custom notification settings, desktop notifications, and the mobile app.
Cons
The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Our customers can reach us directly via text, we receive a high volume of phone calls everyday.
Cons
The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
Pros
This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity.
Cons
I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Being able to better asset the guests. without them having to call or go to the front desk to get help.
Pros
Being able to forward messages (when it works) to get things fixed/delivered for our guests. being able to let our guests tell us that they are ready to check out early without have to wait in line at the desk.
Cons
At times it crashes, freezes, gets over loaded and backs up. Messages disappear while you're working on them.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.
Pros
It allows text real time to the recipient.
Cons
I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Its a great way for guests to communicate with hotel employees and submit requests online without having to call hotel directly
Cons
nothing just being able to log into the software is easy enough to make zingle ready to use for each employee since I only use it at work, its great
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
The Warwick Rittenhouse Square Hotel uses this feature for a few things.
Pros
These days most people communicate via text and guest love when we present them with this option versus a phone call.
Cons
.... I wish I could think of something but it is truly all-around amazing.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.
Pros
Training time for our employees was minimal which means it was inexpensive to on-board our team.
Cons
We would like to see improvements with the exportable reports from the provided analytics.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.
Cons
There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Customer interface that matches customer demand.
Pros
Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.
Cons
We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Amazing!
Pros
Ability to delegate communications to users internally.
Cons
Some of the backend reporting is tied to who the conversation is assigned to at the time you pull the report.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.
Pros
How easy it is to for the Members to register/sign-up for the program.
Cons
I would like it to move in real-time and have a better understanding of automations.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Now we add a tag and 15 minutes later the guest receives an automated message. This helps us to avoid negative reviews based on dissatisfaction of room type, etc.
Pros
I also really love that the system will close out text messages that just say things like "thanks" or "great", etc.
Cons
Lately, we've been having issues opening messages or notifications not working despite turning them on permanently but they are small hiccups that I'm sure are equally due to Chrome issues, rather than actual zingle issues.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We have reduced the number of calls on the phone to our contact center which improves our overall efficiency and increases the ability for us to handle more contacts serving more of our guests and reducing the time they take to see their answers. internally, the process is simple and faster than our previous systems for communicating and replying to guests.
Pros
The User-friendliness. I have 24 people in the Contact Center who are responsible for all guest text communications, different system actions, like HotSOS for service orders, etc. Training for the entire team was about 10 minutes and they were up to speed.
Cons
Honestly, nothing. The set-up, the implementation, the software, an most of all the customer support has all be superb.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are
Pros
The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware
Cons
That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us.
Pros
It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly.
Cons
No real "cons" to speak of.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It is allowing me to connect with my campers more frequently and professionally
Pros
The ease of use, tags are life saving, the segments help with time senestive connection points/relationship building points, over all the entire app.
Cons
when it comes to SMS, voice messages, gifs, or other niche interactions.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
It took one chat with Zingle and I knew how to do this!
Absolutely love it and our customers do as well.
Pros
This is such an easy and cost efficient way to communicate with your customers.
Cons
Reporting could be better, but still works for what I need.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Being able to connect with those on the go, provides us the opportunity to connect to another group of members who may not have time to call, read emails or wait for answers.
Pros
Best part of Zingle is that you can control almost your entire account from the app. The other part of Zingle that we enjoy is that we truly have a "concierge by text" now to offer, not just a coupon to mass text people. This has made a great revenue impact on our business in our restaurant! Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.
Cons
The only part of Zingle we are still waiting on is the ability to text a picture out to all subscribers.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
good
Pros
Sometimes guest dont like to call and rather text.
Cons
none - everything is good and everything about this software works great
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Premier class ability to communicate with customers given this new addition to being able to communicate in person and over the phone.
Pros
I am able to be clear and concise with text messaging, and my auto service clients love that I can send them mini "progress reports" on their vehicle throughout the day as we're servicing it.
Cons
The software gets a tad glitchy from time to time. I'll click on one client on my list of current conversations, and the name updates but the conversation doesn't.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
easy and quick communication with students
Pros
You can customize your signature. Since several people use the same number, we each have to sign our name at the end of our texts. So customizing a signature is very helpful!
Cons
As long as you have someone monitoring the number and communicating with others if they have a message, it works great.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
