Zingle Features List

Zingle Reviews

Zingle

Text messaging for customer service & team collaboration

4.56/5 (55 reviews)
1,526

Zingle Feature Summary

  • Mass texting
  • Analytics
  • MMS
  • Polls / voting
  • Coupons
  • Scheduling
  • Shortcodes
  • Team inbox
  • Automations
  • Analytics
  • Multi-channel messaging
  • Social media integration
  • Language translations
  • Saved replies & message templates
  • Customer segmentation
  • Tagging
  • Contact management
  • Categorizing
  • Automated message flows
  • Performance tracking and reporting
  • Real-time messaging
  • iOS and Android mobile apps
  • Dynamic contact segmenting
  • Rules-based workflows
  • One-click SMS group messaging
  • Custom fields and profiles
  • Filters and conditions
  • Automated actions
  • Delayed messages
  • Internal collaboration notes
  • PMS (property management system) integration
  • Emojis
  • Contact export / import
  • Autoresponder
  • Opt-in / opt-out support
  • MMS & animated GIF support

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Chat (62 other apps)
Conferencing (57 other apps)
Instant Messaging (45 other apps)
Live / Video Conferencing (40 other apps)
Monitoring (41 other apps)
Real Time Analytics (34 other apps)
Receiving (37 other apps)
Reporting & Statistics (35 other apps)
Third Party Integration (50 other apps)
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Competitor Feature Comparison

Mobile apps

iOS App


19 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Zingle Feature Reviews

25 reviewers had the following to say about Zingle's features:

Kenneth McCoy

Great group to work with. Very responsive

2017-05-08

Improved feedback from customers.

Pros

Able to monitor texts on an inbound/outbound basis in real time. Like the email notification function.

Cons

Would like more data to be available to export to reports. Would like to be able to restrict visibility for users i.e. only view their texts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerie Jaeger

Zingle is easy to use, intuitive, and makes communication so much easier.

2018-02-01

Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding.

Pros

Custom notification settings, desktop notifications, and the mobile app.

Cons

The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathaly Ortega

It is a great tool for our business. Its innovative, easy for customer and staff to use.

2017-11-06

Pros

Our customers can reach us directly via text, we receive a high volume of phone calls everyday.

Cons

The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kayce Preston

We've worked with Zingle for a while now and they've continued to grow and improve along the way.

2017-11-13

Pros

Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Laurie Reynolds

When it works it works. When it doesn't...

2018-02-02

Being able to better asset the guests. without them having to call or go to the front desk to get help.

Pros

Being able to forward messages (when it works) to get things fixed/delivered for our guests. being able to let our guests tell us that they are ready to check out early without have to wait in line at the desk.

Cons

At times it crashes, freezes, gets over loaded and backs up. Messages disappear while you're working on them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Goguen

Easy way to contact guests

2018-02-09

Pros

With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.

Cons

There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Long

Zingle is the ONLY choice worth considering.

2017-05-03

Customer interface that matches customer demand.

Pros

Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.

Cons

We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicholas Lopez

Front Desk Agent responding to guests needs

2018-02-06

Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are

Pros

The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware

Cons

That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 51-200 employees)

Zingle is a wonderful service for staff members to stay in communication with our students.

2018-02-01

easy and quick communication with students

Pros

You can customize your signature. Since several people use the same number, we each have to sign our name at the end of our texts. So customizing a signature is very helpful!

Cons

As long as you have someone monitoring the number and communicating with others if they have a message, it works great.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
LeAnne Campbell

After using other text programs/companies, Zingle has been the easiest to implement and use!

2017-05-03

Being able to connect with those on the go, provides us the opportunity to connect to another group of members who may not have time to call, read emails or wait for answers.

Pros

Best part of Zingle is that you can control almost your entire account from the app. The other part of Zingle that we enjoy is that we truly have a "concierge by text" now to offer, not just a coupon to mass text people. This has made a great revenue impact on our business in our restaurant! Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.

Cons

The only part of Zingle we are still waiting on is the ability to text a picture out to all subscribers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 11-50 employees)

Single is very helpful in my daily work but can be very frustrating to use at times.

2018-02-07

Pros

I like that we can group people in different ways such as the property where they live.

Cons

It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Paul Johnson

From our customer's viewpoint, the ease of ordering products from our company has increased ten-fold

2017-11-01

ZIngle is what we call "win-the-tie-breaker."

Pros

No one person can respond in an instant 24 hours a day.

Cons

The desktop works flawlessly but the Iphone app needs a little work. We work around it because we are Southern-Capitalist-Minded and we can work around anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Hawthorne

Very easy to use, required very little time to acclimate myself to it and make good use of it.

2017-05-03

Premier class ability to communicate with customers given this new addition to being able to communicate in person and over the phone.

Pros

I am able to be clear and concise with text messaging, and my auto service clients love that I can send them mini "progress reports" on their vehicle throughout the day as we're servicing it.

Cons

The software gets a tad glitchy from time to time. I'll click on one client on my list of current conversations, and the name updates but the conversation doesn't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Whitney Jones

I work for a private business club. Our Members love being able to access Senior staff so quickly!

2017-11-09

It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.

Pros

How easy it is to for the Members to register/sign-up for the program.

Cons

I would like it to move in real-time and have a better understanding of automations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kassia Galick

Overall a great investment to reach people via text from your phone or computer.

2018-02-01

Pros

The notification sounds for receiving texts aren't annoying which is a huge bonus because our team has a lot of incoming messages.

Cons

We have a whole team using one number, because that is the number we want associated with our office (so any of us can respond to incoming messages if someone is out of the office).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
kimberly guzman

Zingle works great and it has many features that make your work life much easier.

2018-02-05

The benefits that I have received from this software is the easy accessibility in terms of communicating with the guest.

Pros

In this tech world we live in now, where everything is all mostly through social media and texting, this feature is really great for not just us but for everyone to use!

Cons

The least thing I liked about this software is that when a guest responds just a simple thank you or you're welcome, if you don't respond back or close it out by confirming, you'll continue to get notifications. You should have the option of ending the conversation and not being the one to have the last say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebekah P.

The company I work for uses Zingle it's been really great and easy to use!

2018-02-05

Pros

Responding to messages is quick and easy.

Cons

When clicking on unread messages they will sometimes disappear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mario Mora

It's a Great way to Communicate with our Hotel guests.

2017-11-09

The easy way to communicate with our guests without having those loud annoying Hotel phones in the Room.

Pros

We communicate with our hotel guest from the beginning of there reservation. We Zingle our guests a day before they arrive to the hotel and we Zingle the guest to let them know there room is ready. We communicate with our guests threw out there stay from requests to ordering room service via Zingle. Our guests communicate with us when they need there Valet car. Making restaurant reservation or even directions to the nearest fun location. Zingle is a way we can always have our guest can communicate with us and never leave there room or stop by the Front Desk.

Cons

to this day I still don't get notifications on My Android Samsung 8s .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Thain

Everything works great except the Android Mobile App

2018-02-01

Great way to keep in touch with our employees out in the field.

Cons

Android Mobile App: The edit window is too small! I'ts a real pain to scroll up and down in the tiny window at the bottom of the App.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kali Capps

Zingle has been great to work with and has a great customer service team.

2018-02-05

Pros

I like that I can send out group messages and get the replies separately.

Cons

The importing of contacts could be adjusted. I'd like to be able to undo the last import. I also think it's a little pricey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Roxana Plascencia

Absolutely helpful and user friendly

2018-02-05

Pros

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

Cons

Inputting contacts & creating automated messages can be difficult to figure out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nicole Hensley

Using Zingle allows us to nudge our consumers in such a convenient way and they love it!

2017-11-10

Easy access to our clientele while reaching them at a convenient time.

Pros

Zingle is extremely user friendly and it allows for multiple users to text to the same messages. You can respond from your office or from the app, depending on your schedule that day.

Cons

I honestly like everything about it... but if I had to choose one thing it would be the automated text that sends out when I don't respond quick enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Leake

A must have! Pays for itself.

2018-02-10

Increased sales and helps communicate specials/offers in a timely manor.

Pros

Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.

Cons

Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Humaid M

Great service and support system.

2018-02-02

Overall guest satisfaction.

Pros

To be able to get to guest's requests faster. Guest's are impressed by this service that we can provide as a hotel and I enjoy how we send guests a welcome text after they have been checked in.

Cons

The new interface is great but takes time to load inbox and all closed conversations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Andrew

Good idea but quirky and limited in what it can do.

2018-02-01

See my review!!!

Pros

Able to send out a text message to multiple people that appears personalized - great time saver.

Cons

Unable to send / reply all to a group text message. They always are directly to one person.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more