Most popular features of all Communications apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Zingle's features:
Improved feedback from customers.
Pros
Able to monitor texts on an inbound/outbound basis in real time.
Cons
Would like more data to be available to export to reports.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines.
Pros
Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.
Cons
We would like to see improvements with the exportable reports from the provided analytics.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding.
Pros
Custom notification settings, desktop notifications, and the mobile app.
Cons
The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Customer interface that matches customer demand.
Pros
Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.
Cons
We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
I like that we can group people in different ways such as the property where they live.
Cons
It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Communication with our customers has been improved substantially since using Zingle, it has been a very useful technical tool for our office.
easy and quick communication with students
Pros
You can customize your signature. Since several people use the same number, we each have to sign our name at the end of our texts. So customizing a signature is very helpful!
Cons
As long as you have someone monitoring the number and communicating with others if they have a message, it works great.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are
Pros
The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware
Cons
That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
I like that I can send out group messages and get the replies separately.
Cons
The importing of contacts could be adjusted.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Our customers can reach us directly via text, we receive a high volume of phone calls everyday.
Cons
The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
When firing a simple message, emailing seems too formal and unnecesary.
Pros
Ease of use, quick reply buttons, add categories and notes to each contact.
Cons
Sometimes the alerts go unnoticed (having the volume down on the computer does not help) but there are secondary alerts to remind you.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
Pros
This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity.
Cons
I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Being able to better asset the guests. without them having to call or go to the front desk to get help.
Pros
Being able to forward messages (when it works) to get things fixed/delivered for our guests. being able to let our guests tell us that they are ready to check out early without have to wait in line at the desk.
Cons
At times it crashes, freezes, gets over loaded and backs up. Messages disappear while you're working on them.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Zingle was good but not for what we needed in the company.
Pros
This software was great for sending quick voice messages to the office while out in the service field
Cons
At the time we used it we needed more options that other companies provided alongside inter company communication.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Again, this communication method is appreciated by the guests and it it definitely convenient for us.
Pros
These days most people communicate via text and guest love when we present them with this option versus a phone call.
Cons
.... I wish I could think of something but it is truly all-around amazing.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
Cons
Inputting contacts & creating automated messages can be difficult to figure out.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Premier class ability to communicate with customers given this new addition to being able to communicate in person and over the phone.
Pros
Customers appreciate the added method of communication. I am able to be clear and concise with text messaging, and my auto service clients love that I can send them mini "progress reports" on their vehicle throughout the day as we're servicing it.
Cons
The software gets a tad glitchy from time to time. I'll click on one client on my list of current conversations, and the name updates but the conversation doesn't. I'll click it multiple times before it refreshes appropriately.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.
Cons
There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Now we add a tag and 15 minutes later the guest receives an automated message. This helps us to avoid negative reviews based on dissatisfaction of room type, etc.
Pros
I also really love that the system will close out text messages that just say things like "thanks" or "great", etc.
Cons
Lately, we've been having issues opening messages or notifications not working despite turning them on permanently but they are small hiccups that I'm sure are equally due to Chrome issues, rather than actual zingle issues.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Its a great way for guests to communicate with hotel employees and submit requests online without having to call hotel directly
Cons
nothing just being able to log into the software is easy enough to make zingle ready to use for each employee since I only use it at work, its great
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Easy, quick and reliable communication that with our customers.
Pros
This product is a great communication tool.
Cons
For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great!
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Absolutely love it and our customers do as well.
Pros
This is such an easy and cost efficient way to communicate with your customers.
Cons
Reporting could be better, but still works for what I need.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Compiles all data into one place that multiple employees can access.
Cons
The load times for each conversation are fairly slow, however this may be an issue with the operating system/internet and not the software
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
