Zingle Features

Zingle

Text messaging for customer service & team collaboration

4.64/5 (112 reviews)

Zingle Feature Summary

  • Mass texting
  • Analytics
  • MMS
  • Polls / voting
  • Coupons
  • Scheduling
  • Shortcodes
  • Team inbox
  • Automations
  • Analytics
  • Multi-channel messaging
  • Social media integration
  • Language translations
  • Saved replies & message templates
  • Customer segmentation
  • Tagging
  • Contact management
  • Categorizing
  • Automated message flows
  • Performance tracking and reporting
  • Real-time messaging
  • iOS and Android mobile apps
  • Dynamic contact segmenting
  • Rules-based workflows
  • One-click SMS group messaging
  • Custom fields and profiles
  • Filters and conditions
  • Automated actions
  • Delayed messages
  • Internal collaboration notes
  • PMS (property management system) integration
  • Emojis
  • Contact export / import
  • Autoresponder
  • Opt-in / opt-out support
  • MMS & animated GIF support

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Competitor Feature Comparison

Mobile apps

iOS App


18 reviews

See all iPhone Apps

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


7 reviews

See all Android Apps

Zingle Feature Reviews

25 reviewers had the following to say about Zingle's features:

Kenneth McCoy

Great group to work with. Very responsive

2017-05-08

Improved feedback from customers.

Pros

Able to monitor texts on an inbound/outbound basis in real time. Like the email notification function.

Cons

Would like more data to be available to export to reports. Would like to be able to restrict visibility for users i.e. only view their texts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kayce Preston

We've worked with Zingle for a while now and they've continued to grow and improve along the way.

2017-11-13

Pros

Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Valerie Jaeger

Zingle is easy to use, intuitive, and makes communication so much easier.

2018-02-01

Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding.

Pros

Custom notification settings, desktop notifications, and the mobile app.

Cons

The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathaly Ortega

It is a great tool for our business. Its innovative, easy for customer and staff to use.

2017-11-06

Pros

Our customers can reach us directly via text, we receive a high volume of phone calls everyday.

Cons

The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Weik

Game changing technology

2019-02-12

Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.

Pros

This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity.

Cons

I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurie Reynolds

When it works it works. When it doesn't...

2018-02-02

Being able to better asset the guests. without them having to call or go to the front desk to get help.

Pros

Being able to forward messages (when it works) to get things fixed/delivered for our guests. being able to let our guests tell us that they are ready to check out early without have to wait in line at the desk.

Cons

At times it crashes, freezes, gets over loaded and backs up. Messages disappear while you're working on them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Otis Andrews

Zingle

2019-02-12

Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.

Pros

It allows text real time to the recipient.

Cons

I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 201-500 employees)

Great for guest and hotel employee communication

2019-05-13

Pros

Its a great way for guests to communicate with hotel employees and submit requests online without having to call hotel directly

Cons

nothing just being able to log into the software is easy enough to make zingle ready to use for each employee since I only use it at work, its great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marian Williams

Zingle Review

2019-02-13

The Warwick Rittenhouse Square Hotel uses this feature for a few things.

Pros

These days most people communicate via text and guest love when we present them with this option versus a phone call.

Cons

.... I wish I could think of something but it is truly all-around amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
heather avila

Best B2C communication platform available

2019-02-12

We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

Pros

Training time for our employees was minimal which means it was inexpensive to on-board our team.

Cons

We would like to see improvements with the exportable reports from the provided analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Goguen

Easy way to contact guests

2018-02-09

Pros

With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.

Cons

There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Long

Zingle is the ONLY choice worth considering.

2017-05-03

Customer interface that matches customer demand.

Pros

Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.

Cons

We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Wilkins

Amazing Communication Tool for Text Messages!

2019-02-12

Amazing!

Pros

Ability to delegate communications to users internally.

Cons

Some of the backend reporting is tied to who the conversation is assigned to at the time you pull the report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Whitney Jones

I work for a private business club. Our Members love being able to access Senior staff so quickly!

2017-11-09

It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.

Pros

How easy it is to for the Members to register/sign-up for the program.

Cons

I would like it to move in real-time and have a better understanding of automations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Terra Avery

Hotel Staff Approved!

2019-02-12

Now we add a tag and 15 minutes later the guest receives an automated message. This helps us to avoid negative reviews based on dissatisfaction of room type, etc.

Pros

I also really love that the system will close out text messages that just say things like "thanks" or "great", etc.

Cons

Lately, we've been having issues opening messages or notifications not working despite turning them on permanently but they are small hiccups that I'm sure are equally due to Chrome issues, rather than actual zingle issues.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Micael Jeffries

zingle your way to success

2019-05-07

We have reduced the number of calls on the phone to our contact center which improves our overall efficiency and increases the ability for us to handle more contacts serving more of our guests and reducing the time they take to see their answers. internally, the process is simple and faster than our previous systems for communicating and replying to guests.

Pros

The User-friendliness. I have 24 people in the Contact Center who are responsible for all guest text communications, different system actions, like HotSOS for service orders, etc. Training for the entire team was about 10 minutes and they were up to speed.

Cons

Honestly, nothing. The set-up, the implementation, the software, an most of all the customer support has all be superb.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicholas Lopez

Front Desk Agent responding to guests needs

2018-02-06

Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are

Pros

The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware

Cons

That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kayce Preston

Zingle changed how we communicate with our customers

2019-02-12

It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us.

Pros

It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly.

Cons

No real "cons" to speak of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Dumenil

Campgladiator bootcamp

2019-02-12

It is allowing me to connect with my campers more frequently and professionally

Pros

The ease of use, tags are life saving, the segments help with time senestive connection points/relationship building points, over all the entire app.

Cons

when it comes to SMS, voice messages, gifs, or other niche interactions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 201-500 employees)

Always helpful

2019-02-12

It took one chat with Zingle and I knew how to do this!

Pros

In house messaging was a breeze!!!

Cons

The program was very easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina Stohlman

Simple to use

2019-02-12

Absolutely love it and our customers do as well.

Pros

This is such an easy and cost efficient way to communicate with your customers.

Cons

Reporting could be better, but still works for what I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
LeAnne Campbell

After using other text programs/companies, Zingle has been the easiest to implement and use!

2017-05-03

Being able to connect with those on the go, provides us the opportunity to connect to another group of members who may not have time to call, read emails or wait for answers.

Pros

Best part of Zingle is that you can control almost your entire account from the app. The other part of Zingle that we enjoy is that we truly have a "concierge by text" now to offer, not just a coupon to mass text people. This has made a great revenue impact on our business in our restaurant! Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.

Cons

The only part of Zingle we are still waiting on is the ability to text a picture out to all subscribers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kulia Hoopii

Zinlgle

2019-02-13

good

Pros

Sometimes guest dont like to call and rather text.

Cons

none - everything is good and everything about this software works great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Hawthorne

Very easy to use, required very little time to acclimate myself to it and make good use of it.

2017-05-03

Premier class ability to communicate with customers given this new addition to being able to communicate in person and over the phone.

Pros

I am able to be clear and concise with text messaging, and my auto service clients love that I can send them mini "progress reports" on their vehicle throughout the day as we're servicing it.

Cons

The software gets a tad glitchy from time to time. I'll click on one client on my list of current conversations, and the name updates but the conversation doesn't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 51-200 employees)

Zingle is a wonderful service for staff members to stay in communication with our students.

2018-02-01

easy and quick communication with students

Pros

You can customize your signature. Since several people use the same number, we each have to sign our name at the end of our texts. So customizing a signature is very helpful!

Cons

As long as you have someone monitoring the number and communicating with others if they have a message, it works great.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more