Most popular features of all Communications apps
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Zingle's features:
Improved feedback from customers.
Pros
Able to monitor texts on an inbound/outbound basis in real time. Like the email notification function.
Cons
Would like more data to be available to export to reports. Would like to be able to restrict visibility for users i.e. only view their texts.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding.
Pros
Custom notification settings, desktop notifications, and the mobile app.
Cons
The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Our customers can reach us directly via text, we receive a high volume of phone calls everyday.
Cons
The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Being able to better asset the guests. without them having to call or go to the front desk to get help.
Pros
Being able to forward messages (when it works) to get things fixed/delivered for our guests. being able to let our guests tell us that they are ready to check out early without have to wait in line at the desk.
Cons
At times it crashes, freezes, gets over loaded and backs up. Messages disappear while you're working on them.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.
Cons
There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Customer interface that matches customer demand.
Pros
Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.
Cons
We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are
Pros
The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware
Cons
That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
easy and quick communication with students
Pros
You can customize your signature. Since several people use the same number, we each have to sign our name at the end of our texts. So customizing a signature is very helpful!
Cons
As long as you have someone monitoring the number and communicating with others if they have a message, it works great.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Being able to connect with those on the go, provides us the opportunity to connect to another group of members who may not have time to call, read emails or wait for answers.
Pros
Best part of Zingle is that you can control almost your entire account from the app. The other part of Zingle that we enjoy is that we truly have a "concierge by text" now to offer, not just a coupon to mass text people. This has made a great revenue impact on our business in our restaurant! Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.
Cons
The only part of Zingle we are still waiting on is the ability to text a picture out to all subscribers.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
I like that we can group people in different ways such as the property where they live.
Cons
It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
ZIngle is what we call "win-the-tie-breaker."
Pros
No one person can respond in an instant 24 hours a day.
Cons
The desktop works flawlessly but the Iphone app needs a little work. We work around it because we are Southern-Capitalist-Minded and we can work around anything.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Premier class ability to communicate with customers given this new addition to being able to communicate in person and over the phone.
Pros
I am able to be clear and concise with text messaging, and my auto service clients love that I can send them mini "progress reports" on their vehicle throughout the day as we're servicing it.
Cons
The software gets a tad glitchy from time to time. I'll click on one client on my list of current conversations, and the name updates but the conversation doesn't.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.
Pros
How easy it is to for the Members to register/sign-up for the program.
Cons
I would like it to move in real-time and have a better understanding of automations.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
The notification sounds for receiving texts aren't annoying which is a huge bonus because our team has a lot of incoming messages.
Cons
We have a whole team using one number, because that is the number we want associated with our office (so any of us can respond to incoming messages if someone is out of the office).
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
The benefits that I have received from this software is the easy accessibility in terms of communicating with the guest.
Pros
In this tech world we live in now, where everything is all mostly through social media and texting, this feature is really great for not just us but for everyone to use!
Cons
The least thing I liked about this software is that when a guest responds just a simple thank you or you're welcome, if you don't respond back or close it out by confirming, you'll continue to get notifications. You should have the option of ending the conversation and not being the one to have the last say.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
The easy way to communicate with our guests without having those loud annoying Hotel phones in the Room.
Pros
We communicate with our hotel guest from the beginning of there reservation. We Zingle our guests a day before they arrive to the hotel and we Zingle the guest to let them know there room is ready. We communicate with our guests threw out there stay from requests to ordering room service via Zingle. Our guests communicate with us when they need there Valet car. Making restaurant reservation or even directions to the nearest fun location. Zingle is a way we can always have our guest can communicate with us and never leave there room or stop by the Front Desk.
Cons
to this day I still don't get notifications on My Android Samsung 8s .
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Great way to keep in touch with our employees out in the field.
Cons
Android Mobile App: The edit window is too small! I'ts a real pain to scroll up and down in the tiny window at the bottom of the App.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
I like that I can send out group messages and get the replies separately.
Cons
The importing of contacts could be adjusted. I'd like to be able to undo the last import. I also think it's a little pricey.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
Cons
Inputting contacts & creating automated messages can be difficult to figure out.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Easy access to our clientele while reaching them at a convenient time.
Pros
Zingle is extremely user friendly and it allows for multiple users to text to the same messages. You can respond from your office or from the app, depending on your schedule that day.
Cons
I honestly like everything about it... but if I had to choose one thing it would be the automated text that sends out when I don't respond quick enough.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Increased sales and helps communicate specials/offers in a timely manor.
Pros
Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.
Cons
Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall guest satisfaction.
Pros
To be able to get to guest's requests faster. Guest's are impressed by this service that we can provide as a hotel and I enjoy how we send guests a welcome text after they have been checked in.
Cons
The new interface is great but takes time to load inbox and all closed conversations
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
See my review!!!
Pros
Able to send out a text message to multiple people that appears personalized - great time saver.
Cons
Unable to send / reply all to a group text message. They always are directly to one person.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
