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Overview

Zoho Mail, a business-oriented and privacy-guaranteed email service, is your single email solution. Zoho Mail also comes...

Category Leaders

Front is the leading customer communication hub that allows companies to offer tailor-made service at scale, across all channels. Get...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

1

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

19

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

365

200

51

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

144

49

10

6

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

All of my clients are really happy with Zoho as they never faced any difficulty due to Zoho's user friendly user interface. I really appreciate Zoho for providing such wonderful service.

Nadish H.

Zoho is an amazing and super complete email platform, it has a series of useful features and tools for those who work with emails, especially companies.

AR

Anonymous Reviewer

I love this app so much and the best part is easy configuration and integration with other apps like slack and dropbox.

MS

Muhammad S.

Pros

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Cons

The limited versions are quite limited. Also, terrible spam filtering (filters known contacts in spam occasionally and not always catching obvious spam).

AM

Alex M.

There are no detailed manual to the problem that I face, and only after seeking support from the customer service the problem is fixed.

Syazwani I.

It cannot be integrated with HubSpot. It’s really disappointing to use it in mobile browser, difficult to read and type.

ADiti S.

Cons

However, the number of times we experienced an outage was frustrating.

LL

Lauren L.

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

Carlos Mario S.

I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.

IC

Isabel C.

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features20
  • @mentions
  • API
  • Account Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audio / Video Conferencing
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard
  • Data Recovery
  • Discussions / Forums
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Calendar
  • Event Triggered Actions
  • File Sharing
  • Inbox Management
  • Issue Tracking
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Notes Management
  • On-Demand Communications
  • Onboarding
  • Order Management
  • Performance Management
  • Performance Metrics
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • Total features115
  • @mentions
  • API
  • Account Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audio / Video Conferencing
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard
  • Data Recovery
  • Discussions / Forums
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Calendar
  • Event Triggered Actions
  • File Sharing
  • Inbox Management
  • Issue Tracking
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Notes Management
  • On-Demand Communications
  • Onboarding
  • Order Management
  • Performance Management
  • Performance Metrics
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations42
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations101
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Mail logo

Zoho Mail

Great Service!

Reviewed 3 years ago
Pros

The ease of setup was amazing. I also like how intutive it is in the front end and also when setting up new emails.

Cons

I found that it took a while to get used to the automatic separation of the emails. Now that I am used to it, I like it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Zoho Mail logo

Zoho Mail

bad UI

Reviewed a year ago

Till now things are going well, many things have been accomplished due to Zoho, so yeah kudos.

Pros

The fact that its a CRM makes it standout, a lot of tasks are automated which makes things run faster.

Cons

The mail UI is very complex and bad. The reply comes in as a front mail rather than as a trail mail like gmail. These small things make it look not up to the mark.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Mail logo

Zoho Mail

Even the free version is great

Reviewed 3 years ago
Pros

The ZOHO Mail version that I use is free, and yet it gives me ample functionality for my personal email, using my own domain name. It works really well with a reasonably good web front end for email as well. Reliability is also up there. Overall a very worthy email service!

Cons

Having to setup everything yourself is a bit tricky but once setup, it all works like clockwork.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho Mail logo

Zoho Mail

A good personal email management service

Reviewed 3 months ago

A good overall solution if you want to not use G-suite. Good set of features and a friendly support team.

Pros

I used Zoho mail when I setup my first personal website as my email client. I used the version where I was able to use Zoho mail in the backend whereas the front end email alias was my personal domain based email ID. It was a really good, straightforward solution and worked as intended. The interface is well-laid out and email delivery was reliable which was great.

Cons

After having used Gmail for years, unfortunately learning the new layout proved too much for me and I bit the bullet and signed up for the G-Suite email service. The Zoho platform itself was alright, I guess. A combination of familiarity and the sheer number of additional tools and android integration meant G-Suite was an easier option for me.