Zoho Mail Features

Zoho Mail

Secure email hosting & mailbox management for business users

4.43/5 (507 reviews)

Zoho Mail Feature Summary

  • Calendar and Tasks
  • Control Panel
  • Easy Migration
  • Email Policies
  • Folders and Labels
  • Instant Chat
  • Multiple Account
  • Multiple Domain
  • Powerful Search
  • Unlimited Groups

Competitor Feature Comparison

API
CRM Integration
Calendar Management
Collaboration Tools
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Email Integration
Instant Messaging
Task Management
Team Calendars
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API
CRM Integration
Calendar Management
Collaboration Tools
Commenting
Email Integration
Instant Messaging
Task Management
Team Calendars
Learn moreCompare App
API
CRM Integration
Calendar Management
Collaboration Tools
Commenting
Email Integration
Instant Messaging
Task Management
Team Calendars
Learn moreCompare App

Mobile apps

iOS App


728 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


11,142 reviews

Zoho Mail Feature Reviews

25 reviewers had the following to say about Zoho Mail's features:

Nikunj Parmar

One step office solution

2019-04-27

Pros

Provides mail. Can prepare spreadsheet, presentations, call conference.

Cons

Sometimes web conference takes too much time to connect

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

One of the top free email services for personal use and low rates for small businesses

2019-05-10

Pros

The chats and channels feature that allows easy communication and collaboration within teams without the formality of sending emails.

Cons

The android mobile app is not very reliable for getting notifications of new mail real time and if you rely solely on the app's notifications, chances are you will miss some mails unless you go to the app to check.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Brock

Excellent Alternative to Gmail for Business Email

2019-03-08

I wanted to move away from Gmail and Google Suites and I found Zoho to be a very capable and value-rich solution. For me, the transition was seamless.

Pros

If I have an issue, I can call a real person and get a solution fast.

Cons

My email did go down for a couple hours once, which doesn't happen with Gmail. But you can check the status of all Zoho services here: https://status.zoho.com/.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Maritime company, 501-1000 employees)

Can No Longer Recommend To My Clients

2018-08-28

I used to highly recommend Zoho mail for my website clients to setup a custom email with their domain name for a professional appearance, however recently Zoho decided to pull access for imap for free users.

Pros

Interface is logical and UI is smooth, web mail, iPhone app, customizable push notifications, Gmail alternative, integration with custom domain names

Cons

They recently took away imap access for free accounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Sreejith Vanjipattu

Best email solution for Startup

2020-06-25

We never had any situation to contact the support for addressing any issue.

Pros

Another advantage with Zoho is the integration with other Zoho App and 3rd party applications.

Cons

It would be good if some more features are added in Zoho Mail Admin mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Bbird

great alternative to gmail

2018-10-05

We would schedule a phone call, and/or the assistant would remote monitor my online use.

Pros

The interface is well designed and it is a great way step out of the domination of google based mail which then transfers your data to way too many other apps.

Cons

limited compatible fonts. sometimes it is difficult to understand if one needs to adjust the the control panel or the configuration settings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Huf

Build the mail workplace you have dreamed of

2018-08-30

Zoho mail replaced Exchange for me.

Pros

Zoho mail is not just an email client.

Cons

There was a bit of a learning curve because of the other applications included in Zoho mail, or rather Zoho Workplace.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anang Mehta

Efficient and intuitive

2019-10-07

Being able to monitor catering inquiries, partner and supplier emails and invoices plus receiving online order notifications is a breeze now as emails come almost in real time. I’m also able to receive notifications from our alarm system immediately

Pros

I am able to monitor all 5 mailboxes through a central dashboard which makes us so efficient at managing communication with vendors customers and internal staff

Cons

trying to configure emails to go to inbox instead of spam or newsletter mailboxes has been slightly challenging

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dairis Dambis

Zoho Mail for small company

2020-05-14

Easy to sort mail. Adequate spam filter.

Pros

Simple design, basic features, lots of add-ons and possible integrations with crm system used at the company - Pipedrive.

Cons

It was quite a challenge to share larger folders with subfolders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pamela Crenshaw

Improving all the time

2019-04-30

I love Zoho Mail! Zoho is always adding new features.

Pros

All of the available features and it integrates well with Zoho CRM.

Cons

No easy way to store sender of email as a Lead or Contact in Zoho CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Sporting Goods company, 1-10 employees)

It would be great if it worked

2018-09-01

Pros

Cool collaboration features, simple interface, easy to change between calendar, mail, chat, contacts. can get zoho cliq notifications in mail web app.

Cons

Does not update properly. Mobile apps are great at first glance but have A LOT of bugs!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Connor Greig

Verified Reviewer

Great Mail App

2017-03-19

It integrates other Zoho and third-party applications seamlessly.

Pros

Great layout and easy to use.

Cons

Some other settings are stored in the legacy version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Zoho Mail

Give it a shot its free so there's nothing to loose.

Source: GetApp
Helpful?   Yes   No
Read more
Ryder Baskerville

Email service free of advertising

2011-11-21

There is something called Zoho Chat instant messaging which integrates with Zoho apps and Google Docs for attachments.

Pros

- no advertising and good search engine to find older messages

Cons

- the application cannot access other IMAP accounts.

Source: GetApp
4 of 7 people found this review helpful
Helpful?   Yes   No
Read more
Denise Heaton

Excellent alternative to create corporate mail

2019-11-19

Since contacting us through our corporate emails increases our reliability to our subscribers or potential customers

Pros

. * It has a good ability to integrate with third parties, such as gmail, Outlook, Office 365.

Cons

I still receive a notification that something is wrong with the "DKIM" despite this, I have not had problems receiving or sending from my corporate email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adithya Uday

Zoho Mail - Alternative to G Suite for mails

2019-07-29

Pros

(Up-to 5 accounts can be created in free plan) * Rich Admin tools to monitor and manager users * Feature rich mobile app to check mails on go * Supports calendar and meeting requests * Adheres to GDPR compliance * Supports scheduling of mails * Supports email snippets * Integrates with Zoho CRM

Cons

* Sometimes there is a delay in mail delivery.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ankit Wasankar

Verified Reviewer

Overall good , but lacks good documentation - For Free account only

2016-01-11

I have started using Zoho mails since few months and found it very nice with stunning UI compared to MailGun.

Pros

1. Awesome UI in web based. 2.

Cons

Not so well documentation, could hamper development timeline. 2. No API supprt 3.

Rating breakdown

Value for money
Ease of use

Time used: Less than 6 months

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No
Read more
Daniel Gustavsson

Zoho mail is a great mail option for any Zoho user!

2018-06-27

Perfect integration with the rest of the Zoho family

Pros

I love the way Zoho Mail it integrates with the rest of the Zoho products.

Cons

There have been a few short times where Zoho Mail has had some issues, but they have all been fixed within a resonable time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Executive Office company, 1-10 employees)

Will be good for some people, but not others

2018-12-11

Overall Zoho Mail is a feature-packed and highly useable email management system.

Pros

If anything I preferred the user-interface to that of GMail and the email workflow was as good, if not better than GMail.

Cons

Unfortunately, there were various features that I really needed that Zoho Mail just couldn't do, which was disappointing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Fabio Junior da Silva

Simple business email service

2019-08-26

We use the Zoho Mail to integrate our freelancers around the world to our team.

Pros

Zoho Mail is a great email software with many features to companies that need free accounts to contact your team aroud the world.

Cons

The initial setup for free accounts is very long and complicated. The layout for email Inbox is very old and needs a quick update.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
ZACH COUTURE

Zoho Mail - Great Option Overall

2019-08-24

However, there are a few technological, communication issues to fine tune for the future.

Pros

Zoho mail has an excellent, easy-to-use interface while also offering many options for customization and integration with other leading business software.

Cons

There have been multiple issues with a delay on receiving my security code to login and it caused me to lose time at work until the system started working again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alastair Collins

A very useful and free email and calendar solution for those with a custom domain

2020-05-21

Overall my experience with Zoho Mail has been very positive.

Pros

There are several things I like about using Zoho Mail. Firstly, Zoho allows you to create your own email solution for free using a custom domain.

Cons

What I like least about Zoho Mail is its user interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Value for money

2018-08-18

Its user friendly interface and feature makes it good for newbies.

Pros

Its cost effective as compared to other similar services. Its easy to use.

Cons

It takes some time to load new mails, you have to refresh manually often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mukul Chaturvedi

No worry to switch between different email platforms anymore!!

2019-02-28

Pros

Zoho mail has one of the best, simple and easy to use UI. Zoho mail Mobile app is also one of the most handy mail app you can get rightnow to manage all your emails at one single interface. 3.

Cons

The maximum size for attachment is limited to only 20mb which is very frustating sometimes when i had to transfer big media files. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ludovic Mattern

An unexpected discovery, now my everything-business-related email

2020-07-17

Zoho Mail was a complete discovery, I got it as a bonus within Zoho One after purchasing it for CRM, and I really liked it !

Pros

I really enjoy the simple and pretty user interface, the connection with my CRM which makes it easy to keep data flowing, and the mobile app.

Cons

So far, I have very few things to say about the cons of Zoho Mail. I would say that when you get into the settings menu, it can be a bit blurry as many options are available.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Felix Jen

Great for basic capabilities, lacking integration with other suites

2019-09-09

Zoho Mail was a very solid experience during the time I used it for over 5 years.

Pros

Zoho Mail worked well as a provider for my email on my custom domain.

Cons

Primarily, you lack integration with third parties and industry leaders with their services.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more