Zoho Mail Features

Zoho Mail

Email hosting & mailbox management for business users

4.4/5 (149 reviews)

Zoho Mail Feature Summary

  • Multiple Domain
  • Control Panel
  • Powerful Search
  • Folders and Labels
  • Instant Chat
  • Calendar and Tasks
  • Email Policies
  • Easy Migration
  • Multiple Account
  • Unlimited Groups

Communications Feature Comparison

Most popular features of all Communications apps

API (114 other apps)
Activity Dashboard (49 other apps)
Automatic Notifications (40 other apps)
CRM Integration (54 other apps)
Call Monitoring (47 other apps)
Call Recording (71 other apps)
Call Reporting (45 other apps)
Call Routing (51 other apps)
Call Transfer (54 other apps)
Caller ID (51 other apps)
Chat (64 other apps)
Conferencing (61 other apps)
Instant Messaging (49 other apps)
Live / Video Conferencing (44 other apps)
Monitoring (44 other apps)
Receiving (40 other apps)
Reporting & Statistics (41 other apps)
SMS Integration (36 other apps)
Third Party Integration (59 other apps)
Voice Mail (47 other apps)

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Mobile apps

iOS App


389 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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Zoho Mail Feature Reviews

25 reviewers had the following to say about Zoho Mail's features:

Ryder Baskerville

Email service free of advertising

2011-11-21

There is something called Zoho Chat instant messaging which integrates with Zoho apps and Google Docs for attachments.

Pros

- no advertising and good search engine to find older messages

Cons

- the application cannot access other IMAP accounts.

Source: GetApp
4 of 7 people found this review helpful
Helpful?   Yes   No
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Mark Huf

Build the mail workplace you have dreamed of

2018-08-30

Zoho mail replaced Exchange for me.

Pros

Zoho mail is not just an email client.

Cons

There was a bit of a learning curve because of the other applications included in Zoho mail, or rather Zoho Workplace.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Connor Greig

Verified Reviewer

Great Mail App

2017-03-19

It integrates other Zoho and third-party applications seamlessly.

Pros

Great layout and easy to use.

Cons

Some other settings are stored in the legacy version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Zoho Mail

Give it a shot its free so there's nothing to loose.

Source: GetApp
Helpful?   Yes   No
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Anonymous
(Maritime company, 501-1000 employees)

Can No Longer Recommend To My Clients

2018-08-28

I used to highly recommend Zoho mail for my website clients to setup a custom email with their domain name for a professional appearance, however recently Zoho decided to pull access for imap for free users.

Pros

Interface is logical and UI is smooth, web mail, iPhone app, customizable push notifications, Gmail alternative, integration with custom domain names

Cons

They recently took away imap access for free accounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Lea Williams

Straight-Forward Email Platform

2018-05-04

Pros

Zoho Mail is regularly updated and has a nice interface.

Cons

If you use other Zoho products, Zoho Mail is easy to integrate with other tools you're using of theirs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Sporting Goods company, 1-10 employees)

It would be great if it worked

2018-09-01

Pros

Cool collaboration features, simple interface, easy to change between calendar, mail, chat, contacts. can get zoho cliq notifications in mail web app.

Cons

Does not update properly. Mobile apps are great at first glance but have A LOT of bugs!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Ankit Wasankar

Verified Reviewer

Overall good , but lacks good documentation - For Free account only

2016-01-11

I have started using Zoho mails since few months and found it very nice with stunning UI compared to MailGun.

Pros

1. Awesome UI in web based. 2.

Cons

Not so well documentation, could hamper development timeline. 2. No API supprt 3.

Rating breakdown

Value for money
Ease of use

Time used: Less than 6 months

Source: GetApp
1 of 2 people found this review helpful
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Daniel Gustavsson

Zoho mail is a great mail option for any Zoho user!

2018-06-27

Perfect integration with the rest of the Zoho family

Pros

I love the way Zoho Mail it integrates with the rest of the Zoho products.

Cons

There have been a few short times where Zoho Mail has had some issues, but they have all been fixed within a resonable time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Test Engineer (Computer Software company, 1001-5000 employees)
Verified Reviewer

Email made easy!

2018-07-03

Pros

The best part about Zoho mail is that you can add up to 25 users and it is free.

Cons

The initial storage they provide will be exhausted very easily Integration with WIX could have been a little better and easy.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
Marketing Manager (Internet company, 1-10 employees)
Verified Reviewer

Very convienient

2017-09-18

Pros

Cloud based app, Mobile, fast sync.

Cons

Only 5 gb per user, Hard to find the trail mails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Zoho Mail

Please go ahead and try this without hesitating

Source: GetApp
Helpful?   Yes   No
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Anonymous
(Computer Software company, 51-200 employees)

Value for money

2018-08-18

Its user friendly interface and feature makes it good for newbies.

Pros

Its cost effective as compared to other similar services. Its easy to use.

Cons

It takes some time to load new mails, you have to refresh manually often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Tony Zada

Zoho mail for me is synonymous with progress and teamwork

2018-06-29

In the time I've been using Zoho Mail, it has given me advantages in the workplace, in addition to making me see how important it is to have a system like this

Pros

I like Zoho Mail for its versatility, for the amount of tools I can use every day.

Cons

I think that Zoho Mail should try to simplify the amount of options and tools that it has, as well as create a simpler software that integrates the applications with which Zoho Mail works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Ravikiran Reddy

Best email service by Zoho and it is better than exchange or gmail

2018-04-28

No need to spend money on servers rather go with Zoho workplace

Pros

Great UI and very easy to use.

Cons

Zoho works well with HTML5 supported browsers well when compared with not HTML5 browsers Feels little expensive because of the feature set they support we can ignore it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Chris Rodrigues

Amazing System, Let Alone Mail

2018-09-10

Pros

-Ease of Use -Design and UI is Perfect -Logical Layout -Speed

Cons

Some annoying notifications on my phone, too many unnecessary automated emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Marla Ladera

It is an excellent tool to create a business email address for each employee

2018-06-26

Pros

I like Zoho mail because you can create an email for your company with a personalized address and it is also very useful that you can integrate your calendar, notes and tasks in the same site, and zoho allows it.

Cons

One of the weaknesses of Zoho mail is that it does not allow uploading files larger than 25 MB, which limits the sending of important documents with a weight equal to or greater than this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Ankit Jaiswal

I have been using ZohoMail for past 4 years now. It is Incredible for its cost.

2018-09-13

I have been using Zoho Mail for the past 4 years.

Pros

Inbuilt team chat 7. Easy Dashboard 8.

Cons

However, support can be a lot better. Mail Filters and search can be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Brent Randall

Zoho Mail is a very stable mail platform with lots to customize

2018-05-15

For me, Zoho Mail was a no-brainer because my business revolves around many of the Zoho applications already.

Pros

As a user of several other Zoho products, I finally made the switch to Zoho Mail as my mail platform.

Cons

Right now, I don't enjoy using the tasks in Zoho Mail because you can't see which projects they are a part of easily, and it's hard to manage the tasks themselves that come from Projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Michael Levy

Easy to setup, great value for money

2018-06-13

Easy cost effective mail solution for a custom domain.

Pros

There is also a dedicated mail app available with most of the same features.

Cons

Spam filtering can sometimes be over aggressive and other times not aggressive enough. The mobile app has difficulty searching for emails and sometimes misses search results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Jennifer Hughes

My Favorite Email Client So Far

2018-09-07

I was attracted to Zoho for a small private enterprise because I could bring my own domain name. I appreciated its ease in setting up and use and the ability to have 25 users with a free account. The tool suite is rich and deep, although I don't use all of that functionality. Zoho provides a great user experience at a fraction of the cost of some of the big players. When my boss was looking at a new suite last year, I actually pitched it to her because I had such a great experience with it personally. Be aware that space with free accounts is limited to 5 GB, and if you have more than four users in your organization, your total outgoing emails between all of your is limited to 200 a day. Even with these limitations, it works great for us.

Pros

I also much prefer the interface to both Hotmail and Gmail.

Cons

Despite me putting in too much work setting up and managing email routing rules, they have never worked as well as some other email clients.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Real Estate company, 11-50 employees)

Great Email Client

2018-08-05

This is an overall great Email platform as well as offering you productivity tools included within the client. This makes it extremely beneficial as you can keep track of things such as tasks,​ reminders, notes, and dates for your business all in one client.

Pros

Zoho Mail essentially has all of the modern features that standard email provides as well including great productivity additions such as Notes, Tasks, and Calendar applications within Zoho Mail.

Cons

One thing I disliked about the Software is the UI (User Interface) To me it wasn't as aesthetically pleasing to​ look at however Zoho has made up for it by its excellent functionality.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Can't argue with free

2018-05-07

Pros

Great mail options and decent functionality for zero cost.

Cons

There are a few Gmail features that don't exist with Zoho mail, meaning you need to find workarounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lea Nisbet

Easy to Use Business Mail Platform

2018-05-14

Pros

Zoho Mail is constantly being updated, which is fantastic.

Cons

I have not had any issues with Zoho Mail so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nelson Matos

Verified Reviewer

Good for SOHO startups, Stable, easy to use interface, good knowledge base

2017-06-21

Zoho Desk was the savior that resolved all e-mail issues from another e-mail company from MG-Brazil.

Pros

Stable. Mobile apps (Android and iOS) Two factor authentication Being part of a web based office apps suite.

Cons

Needed to contact through e-mail once and got a delayed answer (10 working days).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Zoho Mail

Extremely useful for SOHO (The best I know about). Great set of web solutions if you need to scalate when needed.

Source: GetApp
Helpful?   Yes   No
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Orlando Marrone

High quality email manager

2018-05-31

Pros

I like the synchronization with the mobile app. Recommended.

Cons

I think I have many positive things to say, when you send an email, you can automatically see if it goes or if it bounces.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

A good alternative to Gmail when you want functionality and data privacy

2018-05-11

Pros

Recent updates have made the Zoho UI very intuitive with many of the features of Gmail such as folders/labels, tabs, and smooth integration with contacts.

Cons

Zoho charges to keep your data private. It would be nice if it were free, but at least my data is not being sold or shared. Like Google, it has a suite of apps that work together in a unique ecosystem. Transitioning from the Google ecosystem to Zoho is a bit clunky and Zoho could do a better job of providing tutorials and customer support for onboarding new customers. However, it's worth the effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more