Zoho Mail Features

Zoho Mail

Zoho Mail is a secure, encrypted, and enterprise-ready email

4.44/5 (610 reviews)

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API
Access Controls/Permissions
Anti Spam
Archiving & Retention
Auto-Responders
CRM
Calendar Management
Categorization/Grouping
Chat/Messaging
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Communication Management
Contact Management
Content Management
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Email Monitoring
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Learn moreCompare App
API
Access Controls/Permissions
Anti Spam
Archiving & Retention
Auto-Responders
CRM
Calendar Management
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Management
Content Management
Data Recovery
Email Management
Email Monitoring
Inbox Management
Labeling
Live Chat
Mobile Access
Real Time Editing
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Task Management
Team Calendars
Two-Way Audio & Video
Video Conferencing
Whitelisting/Blacklisting
Learn moreCompare App
API
Access Controls/Permissions
Anti Spam
Archiving & Retention
Auto-Responders
CRM
Calendar Management
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Management
Content Management
Data Recovery
Email Management
Email Monitoring
Inbox Management
Labeling
Live Chat
Mobile Access
Real Time Editing
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Task Management
Team Calendars
Two-Way Audio & Video
Video Conferencing
Whitelisting/Blacklisting
Learn moreCompare App

Mobile apps

iOS App


857 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


13,366 reviews

Zoho Mail Feature Reviews

25 reviewers had the following to say about Zoho Mail's features:

Anonymous
(Information Technology and Services company, 11-50 employees)

One of the top free email services for personal use and low rates for small businesses

2019-05-10

Pros

The chats and channels feature that allows easy communication and collaboration within teams without the formality of sending emails.

Cons

The android mobile app is not very reliable for getting notifications of new mail real time and if you rely solely on the app's notifications, chances are you will miss some mails unless you go to the app to check.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Laura B.

great alternative to gmail

2018-10-05

We would schedule a phone call, and/or the assistant would remote monitor my online use.

Pros

The interface is well designed and it is a great way step out of the domination of google based mail which then transfers your data to way too many other apps.

Cons

limited compatible fonts. sometimes it is difficult to understand if one needs to adjust the the control panel or the configuration settings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Sporting Goods company, 1-10 employees)

It would be great if it worked

2018-09-01

Pros

Cool collaboration features, simple interface, easy to change between calendar, mail, chat, contacts. can get zoho cliq notifications in mail web app.

Cons

Does not update properly. Mobile apps are great at first glance but have A LOT of bugs!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Maritime company, 501-1000 employees)

Can No Longer Recommend To My Clients

2018-08-28

This was a bad decision because now free users cannot test integration with native mail apps and are forced to only use Zoho's web mail or iPhone app.

Pros

Interface is logical and UI is smooth, web mail, iPhone app, customizable push notifications, Gmail alternative, integration with custom domain names

Cons

They recently took away imap access for free accounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Sreejith V.

Best email solution for Startup

2020-06-25

We never had any situation to contact the support for addressing any issue.

Pros

Another advantage with Zoho is the integration with other Zoho App and 3rd party applications.

Cons

It would be good if some more features are added in Zoho Mail Admin mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Syazwani I.

Good with organizing emails

2021-02-23

There are also a tools to have a quick chat with my contact list.

Pros

Adding contact list in bulk is very possible and can work in multiple type of file format like .TXT and excel.

Cons

Adding a domain is not easy as it should be, the MX records is not easily recognized by this software and keep showing error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Ryder B.

Email service free of advertising

2011-11-21

An out-of-office responder is integrated in Zoho mail as well as various search options to find older messages. There is something called Zoho Chat instant messaging which integrates with Zoho apps and Google Docs for attachments.

Pros

- no advertising and good search engine to find older messages

Cons

- the application cannot access other IMAP accounts.

Source: GetApp
0 of 1 people found this review helpful
Helpful?   Yes   No
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Nikunj P.

One step office solution

2019-04-27

Pros

Can prepare spreadsheet, presentations, call conference.

Cons

Sometimes web conference takes too much time to connect

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anang M.

Efficient and intuitive

2019-10-07

Being able to monitor catering inquiries, partner and supplier emails and invoices plus receiving online order notifications is a breeze now as emails come almost in real time. I’m also able to receive notifications from our alarm system immediately

Pros

I am able to monitor all 5 mailboxes through a central dashboard which makes us so efficient at managing communication with vendors customers and internal staff

Cons

trying to configure emails to go to inbox instead of spam or newsletter mailboxes has been slightly challenging

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark H.

Build the mail workplace you have dreamed of

2018-08-30

But at less cost and a much less crowded user interface.

Pros

It is part of a bigger suite called Workplace and offers so much more than email.

Cons

But Zoho support got me up and running real quick. Would like to see the ability to add more accounts in one user environment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ankit W.

Verified Reviewer

Overall good , but lacks good documentation - For Free account only

2016-01-11

I have started using Zoho mails since few months and found it very nice with stunning UI compared to MailGun.

Pros

1. Awesome UI in web based. 2.

Cons

Not so well documentation, could hamper development timeline. 2. No API supprt 3.

Rating breakdown

Value for money
Ease of use

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Anil J.

Verified Reviewer

Zoho Mail is a free, but really robust email hosting service provider.

2018-07-07

Pros

Internal communication has been made simpler with group calendars and chat features.

Cons

It is not possible to import contacts from your social media.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Catherine B.

Excellent Alternative to Gmail for Business Email

2019-03-08

I wanted to move away from Gmail and Google Suites and I found Zoho to be a very capable and value-rich solution. For me, the transition was seamless.

Pros

If I have an issue, I can call a real person and get a solution fast.

Cons

My email did go down for a couple hours once, which doesn't happen with Gmail. But you can check the status of all Zoho services here: https://status.zoho.com/.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel B.

Don't spend too much time retyping regular email messages.

2020-04-10

We have benefited from features such as "Edit as new" to cut down time spent in crafting emails.

Pros

No need for retyping long messages and selecting email addresses.

Cons

I believe that access the control panel from the desktop client can be improved.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Banking company, 1001-5000 employees)

Zoho mail -webmail that is properly integrated

2021-06-12

I send/receive messages from/for the community, job openings, collaboration, organizing, and other things.

Pros

If I'm on the road,I want to concentrate on my business messages rather than the mailing list and other distractions that clog up my Apple Mail.

Cons

More interface theme options might be introduced, allowing users to customize the appearance and feel to their liking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam F.

Robust Email Hosting for Almost Nothing!

2021-02-27

Zoho Mail is a well featured mail hosting platform that costs next to nothing.

Pros

Easy to migrate from other platforms Great features Granular controls Easy to host multiple mail domains Nice, intuitive management interface

Cons

The filtering and rules capabilities of the system are not ideal.; there are some filtering rules I want to implement which are not currently possible. However, I mentioned it to Zoho support and they have told me that they will put my suggestion on the development roadmap, so hopefully this will no longer be an issue soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matias C.

It does the job, but it could be better.

2018-12-02

I use it because is the company service, but If I had to chose, I would move to another company.

Pros

I can't think of many pros for this email service, aside from it having a web interface and a mobile app that sync together.

Cons

The web app is slow and when I get the "New messages" notification it takes a long time to refresh and show new emails.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Andres C.

Zoho mail is up to par with Gmal or Outlook

2019-12-11

Overall, accessing and managing your email whether by desktop, tablet or phone will be seamless with Zoho Mail.

Pros

Besides, with the premium version (which is much more affordable) you can also access Zoho mail from your gmail, outlook, or third party app in your phone.

Cons

But, for branded corporate email, if it comes to a point where you need more space, Zoho's premium version is still more affordable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Naveen Kumar B.

Among the Best

2018-11-20

Zoho mail is among the most preferred email services provider if you are a new startup with a shoestring budget.Zoho provided all the essential Functionalities that are required on a professional email id, moreover it provides access to multiple other apps that you can try.

Pros

Awesome Free User Plan Neat and Clean Design Schedule mail function Inbuilt Chat Function Easy Configuration Android and IOS App Multiple Free Functionalities available

Cons

Pop3,IMAP not available for Thunderbird and Outlook in Free Plan SPF and DKIM setup a little tricky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul E.

Verified Reviewer

On the Move mail for Business

2021-08-15

Basically I wanted something with the functunality of Gmail but without the security issues/advertising of aforementioned application, especially as we are using it in a business setting. Zoho mail was a perfect fit and we've used it for the past 3 years or so without problems. It has also reduced a lot of the friction we used to have with e-mails.

Pros

Also , due to it's setup and connected to our shared hosted server, I, and those who I've given permission to, can access it from any computer or smartphone and we can keep track of all messages received and sent!

Cons

The setting it up with your server's setting was initailly quite daunting...I'm not an expert at these things and it took a leap of faith. Thankfully the instructions were quite detailed.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Lotte G.

Inexpensive Giant

2021-04-10

Eventually, for anyone who is looking to have a solid mail experience without compromising companies budget while fulfilling the daily expectations, this is the real mail provider for you.

Pros

Another plus point is equipped with unbeatable options like shortcut keys to access the desired options like calendar, task, notes, attachments and etc.

Cons

One area for improvement is to give live support to install the mailbox rather than giving just video tutorials.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ludovic M.

An unexpected discovery, now my everything-business-related email

2020-07-17

I still use gmail for my personal email, but switched all business to Zoho, and it helps have a real and nice transition.

Pros

I really enjoy the simple and pretty user interface, the connection with my CRM which makes it easy to keep data flowing, and the mobile app.

Cons

So far, I have very few things to say about the cons of Zoho Mail. I would say that when you get into the settings menu, it can be a bit blurry as many options are available. Search or display could probably be improved there

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aris G.

Zoho: The Mail King

2021-01-12

We base all our direct sales and customer support emails on Zoho Mail because it has a full suite of apps around Mail, it gives us tools to embed some features needed on our ecommerce using the API and also a lot of our customers prefer Zoho Mail more than Roundcube or other Mail providers because of its user friendly interface, deliverability and cool features.

Pros

Also there is an API that gives us the ability to embed mail features inside our web apps and various projects.

Cons

We would prefer if the paid plans had unlimited users for a single domain, because the domain is owned by the individual user/company and would be fair to be able to use unlimited aliases for a domain. Other than that Zoho Mail is great and this is our personal opinion on this matter!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Beaton M.

Email for your domain

2019-12-23

Overall our email marketing campaign now gets better conversion rates to our site and our brand stands out than using a generic email service

Pros

A professional email for a domain that you own which makes your email communication carry a lot more authority.

Cons

the control panel is not very intuitive and takes a bit of getting used to know where everything is but once familiar with the dashboard it's very easy to manage.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Simplicity is The Key

2019-09-11

If you're not really considering how comfort you see a tool dashboard and tend to prefer its functionality, Zoho is your place.

Pros

Using basic of any email platform features can really help you who doesn't really need any advance feature for your work communication.

Cons

For me who usually use another platform with clean visualisation on its dashboard, will find Zoho very modest which made myself difficult to explore using any advance feature such as email send scheduling.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more