Zoho Mail vs Front Comparison

The ease of setup was amazing. I also like how intutive it is in the front end and also when setting up new emails.

I found that it took a while to get used to the automatic separation of the emails. Now that I am used to it, I like it.

The fact that its a CRM makes it standout, a lot of tasks are automated which makes things run faster.

The mail UI is very complex and bad. The reply comes in as a front mail rather than as a trail mail like gmail. These small things make it look not up to the mark.

The ZOHO Mail version that I use is free, and yet it gives me ample functionality for my personal email, using my own domain name. It works really well with a reasonably good web front end for email as well. Reliability is also up there. Overall a very worthy email service!

Having to setup everything yourself is a bit tricky but once setup, it all works like clockwork.

I used Zoho mail when I setup my first personal website as my email client. I used the version where I was able to use Zoho mail in the backend whereas the front end email alias was my personal domain based email ID. It was a really good, straightforward solution and worked as intended. The interface is well-laid out and email delivery was reliable which was great.

After having used Gmail for years, unfortunately learning the new layout proved too much for me and I bit the bullet and signed up for the G-Suite email service. The Zoho platform itself was alright, I guess. A combination of familiarity and the sheer number of additional tools and android integration meant G-Suite was an easier option for me.

I can write comments and tag colleagues under specific mails

In a conversation, when I click on a mail I will see the preview of the first mail I haven't read in that conversation. This may mislead if I am in a hurry

Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following: - User friendly interface - Customization - Excellent support All in all I would recommend it for anyone searching for such a service. We are very pleased so far.

Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :)

Access to all external conversations our team makes without being in cc/bcc is a great benefit that Front app brings.

Integration with Zoho CRM could be better. The current integration does not support custom fields and therefore not very useful.

Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)

Many features, which is a bit hard to master at first but excellent customer service to help you out.

The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s).

There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great.

What I like the most about Front is that I don't have to use Cc option on e-mails anymore. Front has a lot of great options and one of them is called "mention" Let's say a customer writes to you and you are not the correct contact person for that e-mail: with our previous electronic mail supplier we had to go over it and write something like "I'm copying Karen here who will help you out with your request" and copy Karen's name on Cc space. But with Front now we just need to "assign" that e-mail to the right coworker and it'll disappear from you inbox. Then it'll go automatically to the right person and he or she will reply from it (without customer seeing too many e-mail redirectioning to the correct party)

There is something I haven't found on Front and it is the option called "recall message". When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it

I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members to have a adequate communication.

I did not find points I do not like about Front.

This software enables you to tchat about some specific e-mails you received, directly on your computer. No need to forward any e-mail anymore !

To be honest nothing, this software has a lot of interesting features and really helped me in my work.

I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then...

Read more

I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I...

Read more

I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations. Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it. Furthermore, shortcuts are easy to learn and this makes it possible to work even faster. Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.

At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.

very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis

a bit expensive, but the value added is very high. Should have better prices for small companies

You are able to share emails with your team and collectively edit, you ca mention people to view any email without needing to send them the actual mail, add tags, filter email according to each member or group, and much more.

The analytics feature could be more detailed, if you need more specific information.

No pros were added to this review

No cons were added to this review

The interface is very attractive in comparison with other software. I really like the option that allows you to assign emails on-the-go and the way it organizes your mail. Also, that you can add your own automated responses which makes easier your workflow when sending important emails to clients.

I think the monster faces that the software had initially were a unique characteristic that nobody else had. You should switch back to that version or add the option. Usually, the app takes some time to load and it can be very frustrating. Seeing things load quickly, or at the very least improves the user experience.

Front App, which is a mail management software, hits all the right marks. We use it for e-commerce and received 100s of emails a day. Front has easy to use Filter to filter out the important ones from the unimportant ones. We have used it for over a year and never had a single complaint. We love this app! Also, their customer service (which we rarely use) is A+ as well.

I think they adjusted their pricing a little bit but otherwise all good. We contacted them about pricing and were promptly grandfathered in with our original plan.

Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs.

I have nothing to dislike about this software, except for the fact that I had difficulties in the beginning to correctly see my number of emails in my Inbox.

As an assistant, I help my executive write a lot of mails on a daily basis. Front App enables me to create drafts super easily. My executive can give me context by writing a comment under a mail or can simply assign an email to me and I will know what to do. We also use Front App for her to assign me tasks. We have set up a rule where emails are sent to my withdouble.com dashboard, creating tasks in my to-do list.

It was not intuitive for me to set up the afore-mentioned rules but support was helpful and efficient. Also, I would like to send emails on behalf of my executive but even though I have access to her inbox, I can only prepare drafts for her and send from my own email address.

I love that everything is in one place! If I need to see e-mails from multiple client inboxes, it's all in my team inboxes. I can also add as many personal inboxes as I want and all the emails show up in one inbox in Front with color tags to differentiate the actual e-mail addresses they came from. If I need to communicate with my team regarding tasks in Front, the comment tool makes it easy. I can use the Asana integration to create workflow tasks without ever leaving the Front app.

The biggest downside of Front is the pricing. It's a bit expensive for only being one piece of our operational tech stack but we think it's worth it.

I really like the ability to set timers for emails to reappear in my inbox, and having the ability to assign and @mention team members are also helpful features that use daily.

I still miss having actual folders. I feel like it gets confusing using tags and having my emails sometimes auto-archive. I actually missed including some invoices on my month-end statements last month, because those emails archived and I didn't see them in my open tab in under that tag. I also recently discovered that we can't use our mail merge app with Front. In our industry having the ability to use a mass-mailout software or app is very important.

I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.

The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted...

Read more

Easy to use, scalable to any size company and has a fantastic phone app.

No issues so far.