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Recommended
Ciaran G.
Financial Services, 1,001-5,000 employees
Used daily for 2+ years
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We love using Zoom and it is very good at what it does but recently with all things COVID-19 related, they've focused on securing their platform and giving users the most secure and best possible experience during their meetings. Our dealings with Zoom customer support is minimal but for the most part, they're okay, not great. As we work as AV specialists, and we inform Zoom CS that we do, they still...
- The admin panel is clear and easy to navigate. - Users can be grouped and customised to suit your organisation's needs. - A lot of online resources exist to help troubleshooting and diagnosing problems. - Straightforward UI and simple to use. - They constantly update their security features to keep things secure and safe for users.
- The analytics, though extensive, is still lacking some granular information like being able to pull device type from meetings with 'not good' issues reported etc. - The CS can be very poor at responding, sometimes not at all, despite having a large number of licenses and being one of their long-term customers. - Their updates tend to prioritise non-essential features, such as virtual backgrounds and filters, as opposed to being able to see those in waiting rooms or integrate Slack into Zoom calls.
Avner A.
Retail, 11-50 employees
Used daily for 2+ years
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In overall, Zoom solve maybe problems and manage to enable us work from home properly without loosing the connection with each other
The product is easy to adapt, and have many great features. The ability to have a mass calls with management properly is a great thing. Make sure to fully use its great features and not just for video call since for this there are other cheaper programs
The downsides are : individual app needed, updates without alerting when enter a call, rare but existing sound issues. No off the call chats
Souhil S.
Design, self-employed
Used weekly for 6-12 months
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After all, I find the Zoom app very useful, especially during the pandemic. I was working from home, and I needed to do some business calls and this software helped me to save a lot of time and money. I'm very happy because it helped me to have some great meetings without any video or audio problems and I was very happy because I made the right decision by using this amazing product. I will keep using it, and I hope the Zoom team will keep us updated and they will add more and more cool features for us.
I like it because it's one of the best free video conferencing software in the market. It's very easy to use and has a lot of features. I can have a meeting with 500 people at one time without any problem. I can have a full HD call with 720p without any problem and the video quality is very good. I can have unlimited one on one meeting with the free plan and no need to pay an extra charge. The audio...
I really hope they can allow us to delete inappropriate comments during the meetings. I hope they allow us to do one-on-one meetings with the option of 1080p video quality. Sometimes I get the camera really blurry, and I don't know why this problem happens to me. They can also, add a browser extension so no need to download the Zoom app and install it. Sometimes the support team takes a lot of time to reply and fix our problems I hope in the future they can add a live chat option for us for a better experience.
Verified reviewer
Management Consulting, 1-10 employees
Used daily for 2+ years
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Zoom is better and will continue to keep my organization functional in the new ear of digital transformation. I have several other packages, but when it is time for a meeting. Zoom!
The ease of use on the zoom platform for both the ones setting up and hosting the meeting and for those who are joining a meeting outpaces the "others". Simple design for desktop mobile and those new smartboards are now adding value in my conference sessions. Zoom works with the OWL a 360 Camera which make the two'' a must have for any small office that is getting or are in the practice of hosting or participating in meetings. Over the past few month - I have shifted my focus from finding the alternative.
The idea of sharing screens today is not longer limited to sharing for presentation. Zoom need to ensure that the newly added remote control feature work as efficient as zoom does. The remote sharing being a drawback is not added so the cons are getting less by the hours.
Stephen J. M.
Research, 10,001+ employees
Used weekly for 2+ years
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Overall positive, but I think there is still a long way to go. ZOOM has competition now from Google and others, but this competition remains minimal. I would like to see a much more flexible format for large meetings done remotely.
These days, nearly everyone uses ZOOM, which means that it is the go-to software for remote meetings. It has the necessary tools to invite large groups (I have worked with nearly 150 people at a time) and once everyone is up to speed on the functions, it becomes a "normal" meeting in no time.
After COVID19 struck and many institutions were shut down and transferred to online work, ZOOM literally "blew up" with hacking and other terrible security issues. This took some time for the company to repair in its software but there was about a month where certain individuals were posting obscene messages. I think we all need to be wary of ZOOM based on this past experience.
Tiffany R.
Education Management, 51-200 employees
Used daily for 6-12 months
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I am teaching remotely this year. My students are elementary school students. I use zoom multiple times a day with them for synchronous classes. I also use zoom to meet with students or parents one on one, or to meet with other colleagues as well. The features and zoom have made it a terrific platform to use in education this year. I appreciate the safety features offered, such as the ability to send people out of the room, lock meetings, and use a password for entrance. This goes along way in safe guarding things for my students.
As someone who is now using teleconferencing daily, I appreciate that even the free version of zoom offers appearance touchups and adjustments for low lighting. This is a great feature! I also enjoy being able to change my background. I do find that zoom lags less than other video conferencing software I’ve used. I also like the waiting room feature, and the ability to mute and turn off the cameras of other participants in the meeting. As a teacher, this has been very helpful. I also like that I can send students to the waiting room if needed. Additionally, I like that there are settings for a chat and sharing. Breakout rooms are also an awesome feature. There are a lot of great things about zoom!
It’s difficult to complain about a version that is free! However, it is a little bit strange that there is a 40 minute limit to the free version. When you schedule a meeting, zoom does not give you a meeting time frame of 40 minutes. You can choose an hour, or half an hour, but it does not offer 40 minutes. If that is the limit, it would be helpful for that to be an option for scheduling.
Cay C.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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Zoom meetings are reliable, clear, and easy to use most of the time.
I support non-techie customer daily on how to use our software. Our support mantra goes above and beyond what our software can do... we show our customers work arounds to get the data they need. It is not easy to describe through chat and email the steps at times. In addition, our customers are not always skilled ot describe what they need or see. With Zoom, we can show them how to do it. We can show them that the software is working as expected. Happy customers makes for happy support experience.
If only connecting to a scheduled Zoom meeting was easier for first time users. Sometimes, it requires several attempts because non-techie customers have no idea what is going on and they wait for a while before realizing they need to click something to join a meeting. I have no idea what they are doing wrong and can't help. In addition, sharing the mouse or handing over the screen share to another participant is not intuitive.
Mark Senyo A.
Hospital & Health Care, 201-500 employees
Used daily for 1-2 years
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In totality, Zoom has transformed the way we run our department. There is now less physical movement of staff between wards and different units to consult with each other and share observations or results. Zoom's file transfer, collaborative and live communication tools, have allowed for speedier internal processes in managing cases and at the same time, allow staff to focus their energies more efficiently.
The screen sharing feature allows more than one participant to share their screens simultaneously with each other. With this feature, we are able to quickly share scan results of patients with staff in other units as it happens, without needing to transfer files to other devices or shared locations. Other features I have come to love are the live chat, and the auto-generated call transcripts that save us a lot of time and makes our meetings run much faster.
Issues on data security keep lurking in the background at every turn. Considering the relatively sensitive nature of the files we manage and share during zoom meetings, it gives me quite some distress thinking of a possible security or data breach.
Andrew E.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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All our team use Zoom across a variety of different platforms, both mobile and desktop. We also use it in different countries and where connectivity is not always ideal. It just performs flawlessly. We are also keen to avoid getting sucked in to a monolithic ecosystem like Apple, Google or Microsoft and the proprietary demands (be they hardware or software or your privacy) and Zoom ticks those boxes for us. We are undeterred by the somewhat disingenuous negative press coverage of the product. It misses the point and is otherwise ill-informed. We aren't planning on changing our systems any time soon.
It just works. When our team travels to locations where connectivity isn't great, we've tried FaceTime, Hangouts, and a number of others (we already know that Skype barely works even with a good connection). Zoom is the only one that works consistently and reliably. My heart always sinks when a client insists on using Skype or Microsoft Teams as I know that we'll always spend at least fifteen minutes of "I can't hear you" and logging out and back in again. I don't have a lot of time. I want to spend it wisely and I expect the technology I use to respect that.
The software is fantastic and clearly a lot of thought has gone in to it's design. However, we've found that their developer support is poor to non-existent which is a tremendous missed opportunity as we'd like to integrate the technology with other software we build.
Verified reviewer
Internet, 1-10 employees
Used daily for 1-2 years
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We use Zoom for all client meetings that need screen share, and for review meetings with clients.
It's so easy to invite someone to and join a Zoom meeting, and the video quality is great as long as you have stable internet. It's just the easiest, most efficient, most feature rich online meeting platform we've seen.
There aren't many downsides to Zoom. The only glitch we see is that if we have logged in with Google, we often get an alert that we've been signed out because we have been logged in on another device.
Verified reviewer
Financial Services, 1,001-5,000 employees
Used weekly for 2+ years
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Overall, Zoom has been great. It not only has solved problems, but opened up completely new opportunities for growth. We used to rely mostly on in person meetings (local), but now we are able to meet with any client from all over the country at any time. The same goes for training. We are able to provide training with the best field leaders in the company to anyone who's able to login.
I like how easy it is to use for brand new people, or maybe folks who aren't as tech savvy. People used to technology shouldn't have any issues with most of the software experience. The call quality is usually excellent and mostly only limited by the quality of each user's audio/video equipment. Screen sharing and similar features are great and almost a necessity for business, and Zoom does this well.
Unfortunately, sharing control of the screen is NOT an option if you own a Chromebook, even if it's a powerful one like mine, it doesn't matter. Zoom does not support sharing screen CONTROL with others, which in our business is ESSENTIAL to get business done. So if you're business relies heavily on Chromebooks and sharing screen control is a requirement, you're going to have to make an adjustment somewhere.
Charlee C.
E-Learning, self-employed
Used weekly for 6-12 months
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Overall, I'd say I have had a pleasant experience with Zoom Meetings & Chat. While there were some minor challenges to using the platform, it functioned well most of the time and was a critical software for my business during an otherwise detrimental time period.
The screen-sharing feature of Zoom was one of the primary reasons I chose to use this platform ahead of other softwares I considered purchasing. Zoom was a must-have purchase for the transitioning of my tutoring business to an online format. The ability to host video calls with ease and share my screen with my students literally saved my business and eased a lot of my stress during a pivotal time. I liked the waiting room feature, which enabled my students to log on to the meeting before I had officially started it. I liked that all users had the options of enabling and disabling their microphones and cameras. Call quality was usually excellent.
There were frequent updates to some settings without my knowledge, which resulted in some trial-and-error to figure out which settings I needed to change or reset. Some examples include suddenly requiring passwords to meetings which had formerly not required passwords, and a change which muted attendees' mics automatically upon entry into the meeting. These settings were changed not by me but by the Zoom platform, and since I was unaware of these changes at first, I had to guide my young students on the Zoom call through some basic troubleshooting to resolve those problems.
Kelly B.
Mental Health Care, 1-10 employees
Used daily for 1-2 years
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Zoom has been a wonderful platform for proving telehealth services, which has been more needed in our current public health crisis than ever before.
The best aspects of Zoom are HIPAA compliance (on the professional health care plan), ability to use recurring meeting links, the waiting room feature for privacy, two-way screen share capability (including sound), and the ability to share control of the mouse. It is also good for facilitating groups.
The biggest issue was cost for a HIPAA compliant plan, but Zoom remedied this with a single-user license and this has been a wonderful change. Sometimes the audio/video quality is less than stellar, but this could be a connectivity issue.
Jackie B.
Recreational Facilities and Services, 51-200 employees
Used daily for 2+ years
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Overall a very positive experience. Zoom has become just another tool in our arsenal. We use it daily and for different reasons.
We have been using Zoom for several years, but never to the extent that we have been using it since March. Zoom has allowed us to stay connected as a team and also connect with our clients. I find the ease of use to be the most appealing. I have 6 year olds and 60 year olds that are both able to access our meetings efficently and easily. I love that it integrates with my calendar, and I can invite others to various meetings. I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer.
Not necessarily what I like the least, but the onboarding process took some time. Learning and undertsanding the different settings, being able to tweak how we were using our account the fully benefit us.
Katherine H.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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We used to use On24 before switching over to Zoom in my organization and at first I was hesitant to make the move. Zoom has been a great platform to use and makes my job as a host and project manager so much easier. I'm very happy we made the change!
There are so many pros about using Zoom. Firstly, it's very user intuitive so even if you are brand new to using the platform, it does not take long to figure out how set up a meeting or webinar. I love the controls it gives you for sharing desktops/content and that you can record your event straight to the cloud. It also integrates with Hubspot so I am easily able to track our registration lists from our CRM.
I don't have many complaints about the software except there is no integration with Hubspot when you schedule a meeting vs. a webinar. It would be great if I could set up a workflow trigger using the meeting ID but it's not a big enough con to make me regret that we use Zoom.
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for 2+ years
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Overall my experience has been very satisfying, almost perfect. It is effortless to meet online with some of the customers to identify their needs and guide them to some service that the company can offer. The experience is quite intuitive even for new users, so I haven't had any problems with it. Sending files through Zoom saves the time of sending an email, so all participants can focus on the meeting using a single application. The overall performance is outstanding, it simulates a face-to-face meeting quite well. Sharing the window that I choose and keeping the floating window that shows my interlocutor makes communication very easy. It seems that everything works very well.
The meetings with Zoom are high, and it consumes almost no bandwidth, the audio and video work correctly even with a slow Internet connection. The experience is very satisfying because of the excellent performance, no matter if it's the desktop application or the smartphone application. It is simple to start the meeting; you need to share just a link. Even registration for new users is speedy, so starting to use the application only takes a few minutes. It is very efficient. I love the functionality of sharing only the window I choose. That allows me to have total control and privacy during the meeting. It makes dealing with clients very comfortable. It's also great for times when we have to take notes. Sending documents in the chat is very fast, which improves the experience.
Chat sometimes takes a while to send or receive text messages. It is not entirely real-time. The time difference is not much, but it makes it unfeasible to have a fast conversation in that way. The price is somewhat high, so it is an expense to consider for professional use. Still, I think it's worth every penny. And for those who are not convinced, meetings can be held up to 40 minutes. It is not enough to deal with work issues, in my opinion, but they serve to show the functionalities of the application.
Amy H.
Design, 51-200 employees
Used daily for 6-12 months
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Good, but could be improved with amends to functionality and not limiting so many features.
Zoom Meetings is a great lightweight option which works fairly universally. Easy to use and integrates with a lot of softwares and processes. The user interface is really clean and minimal.
A host cannot schedule two calls which overlap - often I need to do this as I need to be on the start of a call but need to leave other team members to continue it whilst I go on to another call. This isn't an option even on Pro. There's also issues with recurring meeting functionality - it's not very customisable and it also shows the attendees the original date when loading the meeting, even several weeks after the originally scheduled. This causes a lot of attendees to drop off assuming they have the wrong link. The ability to send invites via email and have a better calendar would be great.
Sara S.
Higher Education, 10,001+ employees
Used weekly for 6-12 months
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Overall this has helped us to reach online students so they feel that we are real, live people and not just some robot behind an email address. Being able to video chat on a platform that doesn't really have technical difficulties in using has been a huge help for those that are less comfortable with sites that we typically use to video chat or host webinars or advising groups. I think that the ease of use in learning how to operate a zoom meeting is a big pro. Additionally, this has completely changed how we can work with candidates who aren't able to attend on campus interviews in our actual physical space. This is opening up a lot of possibilities for us!
This product is essential to our team. We use this for a variety of reasons which to name a few include: communicating with students for advising or progressions meetings, communicating with fellow staff members or team members who are working remotely or telecommuting, communicating with faculty who are out of state, hosting large school or department/college meetings to allow multiple staff or faculty...
No complaints! Their site is easy to use, their service teams are quick to respond, and there are multiple pricing/package options for you to be able to customize what you need for your uses.
Will L.
Human Resources, 51-200 employees
Used daily for 6-12 months
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My experience with Zoom has been a good one. I realize that there is no glass slipper conferencing solution that will meet all my expectations. That being said, Zoom does a great job of being good at the ones that really matter to me. With zoom, I do not travel as much because a face to face conference seems to suffice most situations and the meetings can be flexible to work with different time zones. Having a link to my meetings directly in the calendar invite has been a huge benefit for me as clients know exactly where to go to access the conference. This has been a good tool and I would recommend it to my peers.
I think we can all agree that one of the worst things about conferencing with a new client or employee is walking them through the setup and install if the tool. Then going through and making sure their microphone is connected and so forth. This is what makes Zoom so great. The one click install to start using the tool really makes things simple, streamlined, and best of all, it makes you look like...
Some of the biggest cons I see are: Not being able to configure backgrounds. Not doing can add distractions Occasionally, there are times where one of my attendees or I will join the call only to be the lone person in the conference. Then we have to leave and rejoin to get into the correct conference. Computer audio can be a pain as it pick up a lot of background noise and there is usually an echo The leave meeting button should be easier to find and centrally located
Nikki L.
Marketing and Advertising, 1-10 employees
Used weekly for 1-2 years
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I have used a number of different conferencing tools, and Zoom has hands down been the most user-friendly for both our team members and our clients. It allows us to have our clients from around the world dial in from any type of computer or phone easily. Of all the tools I've used, this has the least amount of user tech issues and makes it a seamless process. I also love that you can live stream a video call to your social feeds as well.
I love how easy it is to use Zoom and the options it allows for. You don't have to worry about inviting guests to join that have never used Zoom as it integrates well for any user (no annoying software needs to be installed before using it).
I don't like how it doesn't prompt you to select how you want to record it when you are recording. You have to manually set the view you want it recorded in, in advance, there is no option to customize it live once in the meeting.
Verified reviewer
Retail, 1-10 employees
Used weekly for 1-2 years
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During the Covid pandemic, a lot of businesses, religious organizations and clubs had to move from holding physical meetings to remote meetings.Zoom came to my rescue then. I was able to communicate with my business partners, colleagues, students, friends and family via video conferencing.The religious organization I belong to also used zoom for our meetings.Zoom has opened my eye to the importance of video conferencing, and now, I still use Zoom to attend and host important meetings.Zoom is the best video conferencing tool out there.
- I love the fact that zoom allows for screen sharing.This makes it suitable for meetings and differentiates it from other video call apps. It's just like using projectors at a physical meeting.- Zoom allows large number of people to be logged on to a meeting at a time. This feature was useful when we hosted a webinar with about 420 participants.- It is very simple and easy to use. I can create a meeting and join a meeting by myself without the help of anyone.- It has features that compensates for not holding a physical meeting. The raise hand option is a perfect example of this.
-Those in places where there's no stable internet can not use zoom. For example, those in villages. Zoom requires a strong internet connection for it to run flawlessly, so those in villages are at a disadvantage.-Sometimes, Its video quality is very low
Stephen B.
E-Learning, 201-500 employees
Used weekly for 1-2 years
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Zoom has been a critical tool for myself and my team. Zoom not only provides a rich feature set of options with their free plan. You can record, share a variety of different screens and split your team meeting up into breakout rooms. Zoom also allows you to set rules for authorized participants that make zoom ideal for creating a distraction free and accountable audience. They support single sign-on (SSO) and for participants have a variety of options to join either through app or browser. It is an excellent all around video conference solution.
Zoom is easy to use and the basic feature set comes with powerful out of the gate options like recordings, screen sharing, breakout rooms and easy to customize visual and audio options to help you have the best video conference experience possible.
With the free plan you can only conference for 40 minutes and certain features like co-hosting a meeting are not available with the free plan either.
Mohiuddin R.
Professional Training & Coaching, 51-200 employees
Used daily for 6-12 months
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Generally speaking, Zoom has improved my sanity, especially for the type of job I perform. My preference for this software for both personal and professional remote meetings is because I spend a lot of my time working in remote locations, where there may be weak network coverage. Since there are no time-consuming sign-up or log-in procedures, using it and joining meetings is very simple.
Whatever I appreciate most about Zoom is how they consistently make helpful upgrades to increase the effectiveness of online meetings and remote work. The ability to share your screen in real time while still being able to observe participants has been useful for both teaching and exchanging notes. My favorite aspect of Zoom is that it continues to function reasonably well even with iffy connections, which is common in third-world nations like mine. Other improvements, such as the host's ability to mute rowdy participants, have also proved beneficial. Connecting with coworkers, friends, and family is now simpler thanks to Zoom. Additionally, it is simple to use and has a ton of features to make interactions in these chaotic times easier.
The designs could be improved, especially if a green screen weren't required. Because there are other goods on the market with comparable services and quality, Zoom may be more reasonable.
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used weekly for 2+ years
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especially during this time of social distancing zoom has been very useful and a blessing it has made it more than ever simple to connect with individuals that you would not be able to otherwise getting information out there with face to face interaction but low contact risk is great minimal issues such as limited access when there is a lot of users at the same time and a slight lag as mentioned earlier
zoom is very simple to use , when a invitation/ meeting link is sent it was pretty simple to navigate/join the meeting the mobile app is just as simple and convenient to navigate and use I like that you can choose your views of all individuals with in the meeting or just have active speaking participants display alone.
It did seem to be confusing/ I was not able to tell if the session was muted with in the zoom app meeting. some of the functionality with in the mobile app did seem to be limited for some users when I was directing them to change certain setting and they did not have that functionality or was not able to find it (i.e. change a background , filter, etc..) and another instance where a setting was changed and it was very difficult to change it back on the mobile app (such as full screen or other settings like this) There does also seem to be a lag or delay when speaking and it was very easy to speak over someone without realizing it.
Verified reviewer
Higher Education, 11-50 employees
Used weekly for 2+ years
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Zoom allows us, on an ad-hoc or scheduled basis, to meet remotely for collaboration and support. During COVID-19 lockdowns we met frequently and never had a hiccup. It was also nice to be able to change my background so that my home was not revealed. The meetings are simple, flexible, and useful in many situations. They frequently make updates to improve security, which are a bit of a double-edged sword. Sometimes a habitual workflow is broken by an update, and we have to develop a new best-practice to accommodate the new security measures. To be clear, this is a positive thing...just a little jarring. We got used to it though.
Zoom is simple to get going, but has a lot of useful options beyond the basics. I like that I could easily make a vanity MeetingID to allow others to join my room on the fly, but scheduled meetings are also great to have. The ability to password protect a scheduled meeting with a unique code is great for security, though I haven't developed the need for it yet...partly due to the ability to have a waiting room *and* allow the entire account in without needing to knock. This allows great flexibility for the security of my room. Also the audio quality in Zoom far outshines many alternatives, making meetings more pleasant/bearable. There's more to like, but I've already rambled in this section!
I came to Zoom after several years of experience with another, more-established meeting-oriented product. The one thing I wish I could do (or figure out) with Zoom is create individualized room layouts that everyone sees, and pre-load certain content (like a slide deck) directly into the room without having to share my screen. This would allow for better pre-planning of meetings and more flexibility than the currently-available "see all people, see main speaker, or see a screen share" choices.