Communication Software with Multi-Channel Communication

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Bitrix24  

338
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

LivePerson  

33
Live Chat, Messaging and Bots Solution Provider
LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson
Live Chat, Messaging and Bots Solution Provider
LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson

Unily  

8
Integrated intranet solution for enterprises
Unily is a powerful cloud-based enterprise intranet platform supporting streamlined global communications through targeting, translation and a centralized CMS. Read more about Unily
Integrated intranet solution for enterprises
Unily is a powerful cloud-based enterprise intranet platform supporting streamlined global communications through targeting, translation and a centralized CMS. Read more about Unily

Skype  

7,699
Multi-channel communications software
Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world. Read more about Skype
Multi-channel communications software
Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world. Read more about Skype

Skype for Business  

7,699
Converse, share and work with remote business collaboration
Skype for Business enables remote collaboration between people, partners or colleagues across the globe on any device, with enterprise Office 365 integration. Read more about Skype for Business
Converse, share and work with remote business collaboration
Skype for Business enables remote collaboration between people, partners or colleagues across the globe on any device, with enterprise Office 365 integration. Read more about Skype for Business

Intercom  

546
Customer messaging platform for sales, marketing and support
Help people quickly and personally with live chat on your website and in your app. Read more about Intercom
Customer messaging platform for sales, marketing and support
Help people quickly and personally with live chat on your website and in your app. Read more about Intercom

3CX  

175
Hosted PBX with CRM integration and mobile apps
3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps. Read more about 3CX
Hosted PBX with CRM integration and mobile apps
3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps. Read more about 3CX

Bright Pattern  

74
Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern

Stride  

85
Group messaging, collaboration, and video meetings for teams
Jump into an impromptu video meeting, add any of your coworkers, dial out to your road warriors, or share your screen with just the click of a button. Read more about Stride
Group messaging, collaboration, and video meetings for teams
Jump into an impromptu video meeting, add any of your coworkers, dial out to your road warriors, or share your screen with just the click of a button. Read more about Stride

FluentStream  

47
A cloud-based business phone service
Cross-channel business communications for the modern business. Read more about FluentStream
A cloud-based business phone service
Cross-channel business communications for the modern business. Read more about FluentStream

NewVoiceMedia  

56
Call Center & Inside Sales for Salesforce
Easily and Affordably Integrate Your Sales and Service Calls with Salesforce & Desk.com. Log & record calls. View customer records along with incoming calls. Read more about NewVoiceMedia
Call Center & Inside Sales for Salesforce
Easily and Affordably Integrate Your Sales and Service Calls with Salesforce & Desk.com. Log & record calls. View customer records along with incoming calls. Read more about NewVoiceMedia

Ameyo  

18
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo

Colabo  

8
A Next-Generation Sales Automation Platform.
A Next-Generation Sales Automation Platform That Provides Increased Functionality, Productivity, and Visibility for Sales and Marketing. Read more about Colabo
A Next-Generation Sales Automation Platform.
A Next-Generation Sales Automation Platform That Provides Increased Functionality, Productivity, and Visibility for Sales and Marketing. Read more about Colabo

Veeva CRM  

12
A CRM system for the life sciences industry
Veeva CRM is a cloud-based CRM system for the life sciences industry. Veeva CRM delivers integrated multichannel marketing, up-to-date alignments and actionable insights. Read more about Veeva CRM
A CRM system for the life sciences industry
Veeva CRM is a cloud-based CRM system for the life sciences industry. Veeva CRM delivers integrated multichannel marketing, up-to-date alignments and actionable insights. Read more about Veeva CRM

Oracle Service Cloud  

10
Web, Social & Contact Center
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Read more about Oracle Service Cloud Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.
Web, Social & Contact Center
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Read more about Oracle Service Cloud Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.

Spredfast  

11
Social marketing for brand management & audience engagement
Spedfast is a social marketing platform and brand engagement tool that enables brands to engage with their audiences using the most relevant material. Spedfast can be used to plan and time campaigns, foster real-time communication and implement targeted advertising. Read more about Spredfast Spredfast can be used to publish content across any screen, including websites, mobile, digital billboards and live TV: The solution helps identify trending conversations, providing inspiration for new content creation.
Social marketing for brand management & audience engagement
Spedfast is a social marketing platform and brand engagement tool that enables brands to engage with their audiences using the most relevant material. Spedfast can be used to plan and time campaigns, foster real-time communication and implement targeted advertising. Read more about Spredfast Spredfast can be used to publish content across any screen, including websites, mobile, digital billboards and live TV: The solution helps identify trending conversations, providing inspiration for new content creation.

simplyCT  

4
Virtual Call Center Software
simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. Read more about simplyCT It is mainly used by call centers and contact center to provide superior customer services.
Virtual Call Center Software
simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. Read more about simplyCT It is mainly used by call centers and contact center to provide superior customer services.

Bold360  

8
Live chat & support service for customer engagement
Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers. Read more about Bold360
Live chat & support service for customer engagement
Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers. Read more about Bold360

Talisma  

10
CRM suite with marketing and KB (Knowledge Base) tools
Talisma is a Customer Experience Management solution designed to help sales and marketing teams with CRM tools and knowledge base management. Read more about Talisma
CRM suite with marketing and KB (Knowledge Base) tools
Talisma is a Customer Experience Management solution designed to help sales and marketing teams with CRM tools and knowledge base management. Read more about Talisma

Genesys  

2
Multi-channel contact center
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,
Multi-channel contact center
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,

Vivocha  

2
Meet Your Customer Online
Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. Read more about Vivocha
Meet Your Customer Online
Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. Read more about Vivocha

Oracle Social Cloud  

2
Social media management software
Oracle Social Cloud is a social media management and communication tool that serves multiple departments, including marketing, sales, customer service, and commerce. Oracle integrates its social media tools with a host of Customer Experience apps. Oracle enables marketers to generate awareness, drive demand and boost sales. Read more about Oracle Social Cloud It helps you to maintain consistency across all social channels, to align marketing strategies through customer insights garnered from social media. It also allows you to present ROI on marketing activities to managers. Community Managers using Oracle Social can create engaging content with one central solution. Use content performance reports to make recommendations for future campaigns. Customer Service departments can use Oracle Social to ensure customer service representatives are utilizing social media to improve the customer experience. Sales departments can use Oracle Social to populate their sales pipeline with trusted and qualified leads from social.
Social media management software
Oracle Social Cloud is a social media management and communication tool that serves multiple departments, including marketing, sales, customer service, and commerce. Oracle integrates its social media tools with a host of Customer Experience apps. Oracle enables marketers to generate awareness, drive demand and boost sales. Read more about Oracle Social Cloud It helps you to maintain consistency across all social channels, to align marketing strategies through customer insights garnered from social media. It also allows you to present ROI on marketing activities to managers. Community Managers using Oracle Social can create engaging content with one central solution. Use content performance reports to make recommendations for future campaigns. Customer Service departments can use Oracle Social to ensure customer service representatives are utilizing social media to improve the customer experience. Sales departments can use Oracle Social to populate their sales pipeline with trusted and qualified leads from social.

Smooch  

1
Communications SDKs for Web, iOS, and Android
Streamlined integrations with popular business apps. Read more about Smooch
Communications SDKs for Web, iOS, and Android
Streamlined integrations with popular business apps. Read more about Smooch

eSpace Contact Center  

0
Multi-channel communications and telephony platform
Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses. Read more about eSpace Contact Center
Multi-channel communications and telephony platform
Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses. Read more about eSpace Contact Center
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Communication software enables users to exchange data (e.g. messages) via text, video or audio formats across different computers and devices. Communication software typically incorporates email, messaging, video chat, and web conferencing.