IT Management Software

Everything you need to know


IT management software helps to design, plan, deliver, operate, and control IT resources. The software helps automate daily support tasks, such as configuring and maintaining software with the latest updates and monitoring IT system performance.

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Everything you need to know

This page will help you understand the key features of IT management software, its benefits and the types of buyers.

Here's what we'll cover:

  • What is IT management software?
  • Key software features
  • Types of buyers
  • Benefits of IT management software

What is IT management software?

IT management software helps to design, plan, deliver, operate, and control IT resources. The software helps automate daily support tasks, such as configuring and maintaining software with the latest updates and monitoring IT system performance.

Key features of IT management software

FeatureDescription
Network managementAdministers network operations and performs key functions such as configuring, monitoring, and troubleshooting (wired or wireless) network devices.
Asset managementHelps manage software and hardware inventory to make critical decisions while purchasing, redistributing, deploying, and upgrading assets.
Access controlLimits the number of users to a computer network and regulates access for system files through login credentials and personal identification numbers (PIN).
Application lifecycle managementManages software throughout its lifecycle (initial planning, development, and maintenance) and monitors, tracks, and documents any changes to the applications.
Help desk managementAutomates ticket assignment to support executives and makes sure that customer inquiries are transferred to the appropriate department.
IT performance managementManages an organization’s IT resources (network, hardware, software, data) based on performance metrics such as safety, time, cost and quality.
Cost managementHelps reduce IT budget by regulating future expenditures based on the evaluation of current IT budget expenses.
Compliance managementPlans and identifies a set of rules to ensure that businesses are aligned with government and industry IT regulations.
Data managementCreates a systematic approach to manage (store, update, and retrieve) an organization’s data, developing policies and architecture to ensure reliability and accessibility.
Configurable workflow managementStandardizes the process of updating and recording information associated with the business’ hardware and software in a central repository.

What type of buyer are you?

Small businesses: Unlike big organizations, small businesses usually don't have IT departments to help them handle IT assets. For that reason, small businesses tend to deploy a software solution that can help them purchase, distribute, track, and update inventory records automatically.

Non-profit organizations: The primary concern of non-profit organizations is to operate under a strict budget. There are many software solutions that provide basic IT management capabilities such as asset management and help desk management.

Public administration: A software solution that has key features such as access control helps protect sensitive data, and software that helps to strengthen login credentials and passwords is essential for government entities.

Benefits of IT management software

Remote IT management: IT management solutions provide better access control to support executives through remote management that can help them diagnose a device from any part of the world.

Enhanced system reliability: A structured management of IT resources helps ensure preemptive maintenance and lengthens the scope of maintenance programs.

Forecasting potential IT issues: A solution that integrates with business technologies gives visibility to the administrator about how other functions are performing and the impact of any changes made throughout the application lifecycle.

Cost effective: A cloud-based IT management software solution helps to offload IT assets online without having the need of hardware for each device, providing low-cost business options to store and maintain applications.

Enhanced data protection: IT provides encryption capabilities to the users to secure and control authorization, preventing businesses from data loss in case of technical failure.

Operational efficiency: IT tools develop a standardized approach to resolve internal tickets, ensuring faster resolution of customer complaints.