AlertOps Features

AlertOps

Incident & response management tool for IT & DevOps teams

4.56/5 (16 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Application Management
Approval Workflow
Assignment Management
Audit Trail
Automated Scheduling
Automatic Call Distribution
Call List Management
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Chat/Messaging
Collaboration Tools
Communications Management
Customizable Templates
Dashboard
Disaster Recovery
Email Alerts
Event Logs
FTP Monitoring
IT Incident Management
Incident Management
Incident Reporting
Investigation Management
Issue Auditing
Job Scheduling
KPI Monitoring
Knowledge Base Management
Maintenance Scheduling
Mobile Alerts
Monitoring
On Call Scheduling
Performance Metrics
Prioritization
Project Management
Purchasing & Receiving
Real Time Monitoring
Real Time Notifications
Release Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Root Cause Analysis
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Management
Task Management
Task Scheduling
Template Management
Third Party Integrations
Timeline Management
Troubleshooting Reports
Uptime Reporting
User Management
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Application Management
Approval Workflow
Assignment Management
Audit Trail
Automated Scheduling
Automatic Call Distribution
Call List Management
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Chat/Messaging
Collaboration Tools
Communications Management
Customizable Templates
Dashboard
Disaster Recovery
Email Alerts
Event Logs
FTP Monitoring
IT Incident Management
Incident Management
Incident Reporting
Investigation Management
Issue Auditing
Job Scheduling
KPI Monitoring
Knowledge Base Management
Maintenance Scheduling
Mobile Alerts
Monitoring
On Call Scheduling
Performance Metrics
Prioritization
Project Management
Purchasing & Receiving
Real Time Monitoring
Real Time Notifications
Release Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Root Cause Analysis
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Management
Task Management
Task Scheduling
Template Management
Third Party Integrations
Timeline Management
Troubleshooting Reports
Uptime Reporting
User Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Application Management
Approval Workflow
Assignment Management
Audit Trail
Automated Scheduling
Automatic Call Distribution
Call List Management
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Chat/Messaging
Collaboration Tools
Communications Management
Customizable Templates
Dashboard
Disaster Recovery
Email Alerts
Event Logs
FTP Monitoring
IT Incident Management
Incident Management
Incident Reporting
Investigation Management
Issue Auditing
Job Scheduling
KPI Monitoring
Knowledge Base Management
Maintenance Scheduling
Mobile Alerts
Monitoring
On Call Scheduling
Performance Metrics
Prioritization
Project Management
Purchasing & Receiving
Real Time Monitoring
Real Time Notifications
Release Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Root Cause Analysis
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Management
Task Management
Task Scheduling
Template Management
Third Party Integrations
Timeline Management
Troubleshooting Reports
Uptime Reporting
User Management
Workflow Management
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Mobile apps

iOS App


6 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


7 reviews

AlertOps Feature Reviews

16 reviewers had the following to say about AlertOps's features:

Randall T.

This is the most flexible Major/Critical Incident Management solution I could find.

2017-08-28

Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.

Pros

Ability to Escalate and Prioritize Alerts Based on Rules.

Cons

UI & UX needs work (but I hear that they are launching a new UI & UX soon that should solve this)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks Randall! You're right, The new UI is on it's way in early 2018!

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Pete B.

Significant reduction in incident time to resolution

2017-12-18

Improved response time to business critical incidents.

Pros

Ability to create sophisticated alerts from multiple user touch points.

Cons

Creating new integrations can be time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks for your review! We're happy to help with scheduling and integration configurations. Feel free to reach out anytime!

Read more
George W.

Good technology but customer service needs polish.

2018-02-13

Pros

Easy to integrate with existing services.

Cons

Also when my free trial ended I was locked out of my account without access to make the purchase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Hi George,
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

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Jason W.

We got this to replace a product that was not going to support apple phones. And saved money too.

2017-12-20

support for any device and some reporting is nice to see.

Pros

Very adjustable to work with anything. And cloud base does help for future changes. the cost turns out to be 1/2 of what we use to spend for a product we less support.

Cons

But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

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Juan Pablo R.

Experience using alertops

2018-07-27

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Pros

The scaling system and notifications sms.

Cons

It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!

Read more
william p.

Great tool for incident management

2019-06-12

Great tool for incident management. Works like a charm!

Pros

Great support helping us get AlertOps up and running. Set it up once and let it go.

Cons

No cons that I have run into - Works as advertised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks so much for the awesome review! Glad our support team was able to get you set up and running.

Read more
Luis C.

Great tool for keeping all your alerts organized

2018-07-30

Ability to generate automatic alerts based on events is great.

Pros

AlertOps allows you to keep all your alerts together.

Cons

Some of the functions can be difficult to understand at first. Take a bit of a learning curve to really understand how all the options work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


We're so glad that AlertOps was the best solution for you! It's really important for us that you have all the functionality that your team needs. Please do feel free to let us know what some of the difficulties were at first so we can improve our product for future users by emailing us back through support!

Read more
L.Victoria B.

Very Happy Customer.

2019-06-10

It's important also that the calls are transferred to the right person. Alerts are working for us!

Pros

I can make the schedule ahead of the time and make changes immediately when needed.

Cons

Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

Read more
Cameron P.

Great value for money and very good customer support

2019-06-17

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Pros

It has a lot of integrations as well with phone notifications, slack etc.

Cons

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Read more
Kathy K.

A lot of different features that work well with each other and provide great benefits.

2017-12-18

Pros

Great Price Works as advertised Every feature seems to work with out error Very convenient and easy to use

Cons

The user interface could be a little nicer and easier to navigate.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks Kathy for the review! There are major UI changes coming soon in 2018! Glad you're finding the product beneficial to your company.

Read more
Marko R.

Great Product for the value

2018-07-25

I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money.

Pros

The ability to customize the route of notifications and calls.

Cons

The complexity and that some areas of the software is not as easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks Marko for the feedback! Glad the product is working for you. We're constantly working hard to figure out ways to simplify our product, so feel free to contact support if you have any suggestions for us!

Read more
Bill H.

Easy to setup and once you have the concept easy to create teams, rotations, and monitoring.

2017-12-20

Pros

The biggest pro is how easy it is to interface to integrate into your current application and email systems.

Cons

Really nothing other than those 3am calls it is so good at giving you when something in your systems need support. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Glad it's easy to figure out and integrate with! Hope support isn't needed at 3 am too often!

Read more
Gyula S.

Great but still with room to improve

2019-06-10

Pros

Features Functionality Support response time and quality

Cons

The user interface could use a re-wamp...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks Gyula for that feedback! I do know that our team is constantly working on improving the UX of our platform. Improvements will definitely be coming soon!

Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Used for Oncall Support

2018-07-24

Our primary usage is for 24/7 Phone support. We have a small team on call, so this provides us with the flexibility to schedule phone support with failover to other numbers if the individual oncall does not respond.

Pros

Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.

Cons

Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Hi there! We are really glad that our support staff was helpful for you! I have forwarded the feedback on workflow customization over to support as well, thanks!

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Anonymous
(Information Technology and Services company, 1-10 employees)

Full featured system with a bit of a learning curve

2018-07-24

Alertops has a lot of features and integrations and the different plan options cater for different sized businesses.

Pros

A lot of features and integration options Very good customer service and very helpful.

Cons

A little difficult to use, very steep learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AlertOps


We're so glad to hear that our customer support team is very helpful! We're also constantly updating and trying to reduce the complexity of our product so if you have any specific requests, please do email our support team directly!

Read more
Rudy S.

Great service, always fast support if and when needed.

2017-12-22

Pros

It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.

Cons

I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from AlertOps


Thanks for the awesome review! I'm glad our flexibility fits your needs and expectations.

Read more