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Alloy Navigator vs ProProfs Help Desk Comparison
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Overview
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$15.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it.
Pros
Not enoughreviews yet
Cons
The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
If you have no teams at all, individuals can be overwhelmed as their are many features to this application.
We have been using Alloy for over 13 years and have no plans to change.
Cons
Not enoughreviews yet
Key features
- Total features144
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts / Escalation
- Analytics
- Application Integration
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Auditing
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Barcode Scanning
- Barcode Support
- Benchmarking
- Billable Hours Tracking
- CRM Integration
- Calendar Management
- Catalog Management
- Categorization
- Change Management
- Change Order Management
- Charting
- Chat
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Categories
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Deadline Management
- Dispatch Management
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Invitations & Reminders
- Email Notifications
- Email Response Control
- Email Templates
- Email Tracking
- Employee Portal
- Employee Self Service
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Filtered Views
- Forms Management
- HIPAA Compliance
- Help Desk Management
- History Tracking
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Management
- Knowledge Base Management
- Lead Assignment
- Member Account Access
- Mobile Integration
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Catalog
- Online Forums
- Performance Reports
- Permission Management
- Portfolio Management
- Prioritizing
- Problem Management
- Product Catalog
- Productivity Reporting
- Project Management
- Project Time Tracking
- Project Workflow
- Projections
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Recurring Tasks
- Reminders
- Remote Access
- Remote Control
- Reporting & Statistics
- Request Assignment
- Request Routing
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Tracking
- Template Management
- Third Party Integration
- Timer
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Management
- Total features35
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts / Escalation
- Analytics
- Application Integration
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Auditing
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Barcode Scanning
- Barcode Support
- Benchmarking
- Billable Hours Tracking
- CRM Integration
- Calendar Management
- Catalog Management
- Categorization
- Change Management
- Change Order Management
- Charting
- Chat
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Categories
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Deadline Management
- Dispatch Management
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Invitations & Reminders
- Email Notifications
- Email Response Control
- Email Templates
- Email Tracking
- Employee Portal
- Employee Self Service
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Filtered Views
- Forms Management
- HIPAA Compliance
- Help Desk Management
- History Tracking
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Management
- Knowledge Base Management
- Lead Assignment
- Member Account Access
- Mobile Integration
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Catalog
- Online Forums
- Performance Reports
- Permission Management
- Portfolio Management
- Prioritizing
- Problem Management
- Product Catalog
- Productivity Reporting
- Project Management
- Project Time Tracking
- Project Workflow
- Projections
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Recurring Tasks
- Reminders
- Remote Access
- Remote Control
- Reporting & Statistics
- Request Assignment
- Request Routing
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Tracking
- Template Management
- Third Party Integration
- Timer
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Management
Integrations
- Total integrations12
- Bitium