Alloy Navigator Features & Capabilities

Alloy Navigator

GitHub

GitLab

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Barcode/Ticket Scanning

Barcoding/RFID

Benchmarking

Calendar Management

Capacity Management

Catalog Management

Categorization/Grouping

Change Management

Change Planning

Change Tracking

Check-in/Check-out

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Content Management

Contract/License Management

Cost Tracking

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Mapping

Data Visualization

Depreciation Management

Device Auto Discovery

Dispatch Management

Disposal Management

Document Storage

Drag & Drop

Email Management

Email Templates

Forecasting

Full Text Search

Help Desk Management

Historical Reporting

Impact Management

Incident Management

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Tracking

Issue Auditing

Issue Management

Issue Scheduling

IT Asset Management

IT Asset Tracking

IT Reporting

IT Risk Management

Knowledge Base Management

Knowledge Management

License Inventory

License Management

License Tracking

Location Tracking

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Milestone Tracking

Mobile Access

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multi-Location

Order Management

Percent-Complete Tracking

Performance Metrics

Portable License

Portfolio Management

Prioritization

Problem Management

Procurement Management

Product Activation

Product Identification

Project Management

Freshservice

JIRA Service Management

SolarWinds Service Desk

ManageEngine ServiceDesk Plus

SysAid

TOPdesk

BOSSDesk

Motadata ServiceOps

EZOfficeInventory

Canfigure

Virima

C2-ITSM

Overall, I'm extremely pleased with Alloy Navigator and our experience so far.  This system is going to facilitate our future growth. It has already saved us time and prevented property loss.  Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.  

Game-changing system for Equipment and Property tracking

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Doron's Alloy Review

Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate.

My review of Alloy Navigator

Alloy has a lot of useful features, but is not the easiest to use

Jacob, 
  I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name.
  Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. 
  Please feel free to provide me with your information. I am e-mailing you this response with my contact information. 
Thanks and again sorry you had a negative experience. 
  

We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users.

An Outstanding ITSM Solution: Easy, All-in-one & Flexible!

Great Product, when it comes to IT Inventory & Asset Management.

It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great.

Powerful tool

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Alloy does the job

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.  

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

We use Navigator for help desk ticket and asset management and have found it quite useful.

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

A flexible product for any IT Department 

My experience overall with Alloy Navigator is been very good overall. The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.  

Alloy Navigator - Marvelous tool for Network Inventory  

This tool is much more user-friendly and efficient than our previous ITSM tool

Fully functional ITSM out-of-the-box and highly customizable tool

Easy tracking of hardware and software licenses.  Tracking of helpdesk issues has been easier that previous product.

Used Alloy at both my previous and current job, great product.

A fantastic alternative to Autotask

We have been using Alloy for over 13 years and have no plans to change

Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.

We are having success consolidating information for tickets, assets and knowledge.  Keeping all of these in a single place has helped us.

Excellent inventory and ticketing features

consistent and customizable  

very good ITSM software

Alloy doesn't cost a lot and he's making a pretty good job

I really like what I've used so far. It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do!

Alloy for Service Requests and Change Requests

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

Alloy Navigator - our daily help - thank you!

Our shop has been using this software for years because it has excellent value, with good customer support.  We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users.  We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff.  Our clients also find the system fairly easy to use  to submit tickets and interact with the technicians.  There is always more we could be doing with this system.  I am impressed with its capabilities and flexibility.

Extensible Incident Management, Asset Management, and Incident Workflow Management

Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues.  The software is near limitless in what you can do with it thanks to the scripting and automation it provides.  The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc.  We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low.  Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created.  This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Alloy Navigator Features

Features Summary

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Contenders comparison

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Reviewers who mentioned features said: