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Alloy Navigator
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator Reviews - Page 3
61 reviews
Recommended
Jörg M.
Education Management, 1,001-5,000 employees
Used daily for 2+ years
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We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland). We have been using Alloy Navigator as a ticketing system (incident, service request) for many years. We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students. The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator. We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.
All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required. The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements. Sub-tasks of Service Requests, incidents or projects can be managed clearly. If you want, adjustments to workflows, masks, etc. can also be made. Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!
Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.
Jeff W.
Printing, 51-200 employees
Used daily for 2+ years
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Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
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