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Amazon EC2 vs Aspect CXP Pro Comparison

Overview

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed...

Aspect CXP Pro lets enterprises design, develop, deploy and manage customer self-service solutions on IVR, text, and mobile channels.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(58)

5

4

3

2

1

39

11

7

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(18)

5

4

3

2

1

11

5

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Amazon EC2 is a very good App. It is super easy to deploy your solution in the cloud.
At present, I am hosting 2 websites on EC2 and I am quite happy with the experience. I will recommend it to other users.
VMware solution like NSX and kubernetes are now fully compatible. Amazon offer some great solutions for IAAS, CAAS , SAAS.

Pros

Ease of use...good functionality, customer support is very good, system up time and reliability is very good.
Ability to test quickly. I love the hosted solution.
The product is very reliable and pretty easy to use.

Cons

This is done automatically with no control from the administrator. Once the tokens run out, which is seemingly incalculable, the servers crash.
We'll see whatever customer get problems we fixed as soon as possible(cloud computing,integration,reviews,comparison,features,alternatives.
My servers are running perfectly on another provider now, on the lowest capacity instances, with no concept of "tokens" to worry about.

Cons

Some outages lately have affected customer experience.
CXP Analyzer could provide more in-depth reports. The reports are not easily customizable in SAP BusinessObjects.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total featuresN/A
  • API
  • Business Intelligence
  • Call Transfer
  • Chat
  • Conferencing
  • HIPAA Compliance
  • IVR / Voice Recognition
  • PCI DSS Compliance
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Total features12
  • API
  • Business Intelligence
  • Call Transfer
  • Chat
  • Conferencing
  • HIPAA Compliance
  • IVR / Voice Recognition
  • PCI DSS Compliance
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

Integrations

  • Total integrations63
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Amazon EC2 vs. Aspect CXP Pro

See how Amazon EC2 and Aspect CXP Pro stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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