AppDynamics vs Freshservice Comparison

Overview

The AppDynamics Application Intelligence Platform empowers today’s software-defined businesses with the ability to proactively...

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(23)

5

4

3

2

1

14

7

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

230

117

13

7

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Great monitoring into web applications and infrastructure and great analytics dashboards.
The functions of projects are great, drill to the issue to root level and this makes it easy to resolve issues.
The good thing about the tools is its integration with the load runner tool for performance testing. We can get the exact method and class names from the code which helps in finding the bottleneck.

Pros

For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
The ability to easily gather tickets, generate reports, and manage assets is wonderful.
It's quite easy to set up and start using. We really like the asset management feature - it's helpful to be able to assign tickets to devices so that later we can spot trends.

Cons

Able to see JVM memory usage, garbage collection, JVM error, and applications error per tier to associated systems.
One negative point that I can see is that the Lite version records data from only the last two hours, that´s not enough.
Sometimes could be difficult to troubleshoot it if they agent cannot start with JVM process.

Cons

I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
I hated the fact that they do not offer a truly FREE Plan. They say it's free but they restrict you not only on features but also with customer support.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features6
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Applications Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Gamification
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Tracking
  • Indexing
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Widgets
  • Workflow Management
  • Total features80
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Applications Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Gamification
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Tracking
  • Indexing
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations15
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations67
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppDynamics vs. Freshservice

See how AppDynamics and Freshservice stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.