AppDynamics vs VIZOR HelpDesk & Assets Comparison

Overview

The AppDynamics Application Intelligence Platform empowers today’s software-defined businesses with the ability to proactively...

VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$3.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(23)

5

4

3

2

1

14

7

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great monitoring into web applications and infrastructure and great analytics dashboards.
The functions of projects are great, drill to the issue to root level and this makes it easy to resolve issues.
The good thing about the tools is its integration with the load runner tool for performance testing. We can get the exact method and class names from the code which helps in finding the bottleneck.

Pros

Cons

Able to see JVM memory usage, garbage collection, JVM error, and applications error per tier to associated systems.
One negative point that I can see is that the Lite version records data from only the last two hours, that´s not enough.
Sometimes could be difficult to troubleshoot it if they agent cannot start with JVM process.

Cons

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features6
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Applications Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automatic Notifications
  • Barcode Support
  • CRM Integration
  • Change Management
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Forecasting
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Indexing
  • Location Tracking
  • Monitoring
  • Performance Management
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Vendor Management
  • Widgets
  • Workflow Management
  • Total features60
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Applications Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automatic Notifications
  • Barcode Support
  • CRM Integration
  • Change Management
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Forecasting
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Indexing
  • Location Tracking
  • Monitoring
  • Performance Management
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Vendor Management
  • Widgets
  • Workflow Management

Integrations

  • Total integrations15
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppDynamics vs. VIZOR HelpDesk & Assets

See how AppDynamics and VIZOR HelpDesk & Assets stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.