Applications Manager vs Smartlook Comparison

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Overview

Applications Manager is a complete performance monitoring solution, for SMBs as well as large enterprises.

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$795.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
31.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(16)

5

4

3

2

1

8

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(96)

5

4

3

2

1

74

18

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Its a very good monitoring tool. The overall ease of use ,configuration and excellent customer support makes it one of the best monitoring tools available.
User friendly and we can customize this product as per our requirement. I did some customization for mongodb with the help of APM team and which is supports my requirement.
This software was initially brilliant: quick to set up, easy to use, and a good value for the money.

Pros

One if the great thing i like about samrtlook is it helps you in monitoring what your visitor is doing on your website in very simple way that helps you in corecting your mistakes on your website too.
Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales.
I like how you can customize the speed of viewing and skip inactivity. Heat maps are awesome, and being able to filter down to specific actions is great.

Cons

Limited agents for APM marks a limitation on the usage of this tool.
No other application management tool comes close to the quality/price of applications manager.
This maybe because my company has not set up that feature. I find it difficult to find closed or past requests.

Cons

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.
Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong.
We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features11
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Application Integration
  • Applications Management
  • Behavior Tracking
  • Click Tracking
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Corrective Actions
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Data Mapping
  • Data Storage Management
  • Desktop Virtualization
  • Engagement Analytics
  • Event Tracking
  • Filtered Views
  • Heatmap
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Quality Assurance
  • Real Time Monitoring
  • Tagging
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Monitoring
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Total features35
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Application Integration
  • Applications Management
  • Behavior Tracking
  • Click Tracking
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Corrective Actions
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Data Mapping
  • Data Storage Management
  • Desktop Virtualization
  • Engagement Analytics
  • Event Tracking
  • Filtered Views
  • Heatmap
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Quality Assurance
  • Real Time Monitoring
  • Tagging
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Monitoring
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting

Integrations

  • Total integrations7
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations23
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Applications Manager vs. Smartlook

See how Applications Manager and Smartlook stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.