Aptilo vs Autotask Comparison

Overview

Aptilo Guest Internet Services™ is a purpose-built Software-as-a-Service solution for enterprises wanting to offer their...

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.3

(74)

5

4

3

2

1

38

23

10

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Pros

Great tool for tickets and helpdesk, but need to have better support. There were things that could have been resolved if support payed attention to the issues presented.
My overall experience with Autotask PSA, from implementation to daily use, has been very favorable. I would highly recommend this software due to its versatility and ability to be customized.
Great user interface and the functionality of this software is superior.

Cons

Cons

It has most of the functionality I need, but it is just frustrating to use. The UI changes enough every release to make it hard to keep up.
Because of that, most of the problems we've had with AutoTask have boiled down to being user-errors, which I can't fault AutoTask for.
It was not what we needed - it was difficult for us to customize and I had to do a lot of manual work manipulating data in the system.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features2
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Storage Management
  • Data Synchronization
  • Deadline Management
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Event Tracking
  • Expense Tracking
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Job Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Language
  • Opportunity Management
  • Permission Management
  • Profitability Analysis
  • Project Management
  • Project Time Tracking
  • Projections
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Updates
  • Remote Monitoring
  • Reporting & Statistics
  • SLA Management
  • Sales Analytics
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Time & Expense Tracking
  • Timesheets
  • Traceability
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features72
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Storage Management
  • Data Synchronization
  • Deadline Management
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Event Tracking
  • Expense Tracking
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Job Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Language
  • Opportunity Management
  • Permission Management
  • Profitability Analysis
  • Project Management
  • Project Time Tracking
  • Projections
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Updates
  • Remote Monitoring
  • Reporting & Statistics
  • SLA Management
  • Sales Analytics
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Time & Expense Tracking
  • Timesheets
  • Traceability
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrationsN/A
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations77
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Aptilo vs. Autotask

See how Aptilo and Autotask stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.